Broadstripe Extends the Broadstripe Challenge to Cover a Wider Range of Services
Poster: SySAdmin
Posted on August 12, 2010 at 10:21:01 AM
Broadstripe Extends the Broadstripe Challenge to Cover a Wider Range of Services
Broadstripe Takes 60-Day No-Hassle Money-Back Guarantee and Makes It Better
CHESTERFIELD, Mo., Aug. 12 -- Broadstripe -- a leading cable, internet and phone provider serving communities in Michigan, Oregon, Maryland and Washington -- today announced that the Broadstripe Challenge, the company's recently launched total satisfaction guarantee, will now cover Digital Video Recorder (DVR), High-definition (HD) services and premium channels. In May, Broadstripe launched the Broadstripe Challenge, which invites customers to take advantage of the company's 60-day, money-back guarantee and test the service. If total satisfaction is not met, Broadstripe will pay for the subscriber to restore service with their old provider.
"There was an overwhelming response to the launch of the Broadstripe Challenge, so we took the industry's best money-back guarantee and made it better," said Tony Lent, Chief Commercial Officer at Broadstripe. "Now more than ever, we are confident that our customers will experience a full level of satisfaction and we remain committed to providing them with the best overall value in in-home communications and entertainment."
New customers have 60 days to experience a wide range of Broadstripe packages, including both bundled and individual services, such as digital cable, high-speed internet, home phone, home wire service, premium channels and a variety of channel tiers, including Broadstripe's all-new Hispanic and Sports Tiers. If the subscriber is dissatisfied with his/her experience, he/she will have the opportunity to cancel the service and receive a full refund in the amount of the cost of the service, and Broadstripe will cover the cost of reactivation with the customer's former cable provider.
The Broadstripe Challenge also affords existing Broadstripe subscribers the opportunity to try services they might not have. The offer applies to any new services added by existing customers, including premium channels such as, HBO and Cinemax, in addition to HD and DVR services.
This program comes on the heels of a number of enhancements including a customer service operations overhaul that extended call center hours and implemented advanced call center technologies. Broadstripe has also upgraded its network, increasing internet speeds, reliability and picture quality.
The 60-day guarantee Broadstripe Challenge far exceeds other service providers' money-back guarantee programs and makes Broadstripe's guarantee the best in the industry. For more information about the 60-day, money-back guarantee terms and conditions, customers can call 1-877-488-4387 or visit http://www.broadstripe.com.
About Broadstripe
Broadstripe, a nationally recognized technology leader, is dedicated to providing its residential and business customers superior entertainment, communications products and outstanding customer service in all the markets it serves. Broadstripe provides a wide range of state-of-the-art digital cable, home phone and broadband internet services in communities in Michigan, Oregon, Maryland and Washington. A full listing of Broadstripe service areas can be found at http://www.broadstripe.com.
Source: Broadstripe
CONTACT: Tony Lent, Chief Commercial Officer, +1-517-319-3770,
tlent@broadstripe.com
Web Site: http://www.broadstripe.com/
Broadstripe Takes 60-Day No-Hassle Money-Back Guarantee and Makes It Better
CHESTERFIELD, Mo., Aug. 12 -- Broadstripe -- a leading cable, internet and phone provider serving communities in Michigan, Oregon, Maryland and Washington -- today announced that the Broadstripe Challenge, the company's recently launched total satisfaction guarantee, will now cover Digital Video Recorder (DVR), High-definition (HD) services and premium channels. In May, Broadstripe launched the Broadstripe Challenge, which invites customers to take advantage of the company's 60-day, money-back guarantee and test the service. If total satisfaction is not met, Broadstripe will pay for the subscriber to restore service with their old provider.
"There was an overwhelming response to the launch of the Broadstripe Challenge, so we took the industry's best money-back guarantee and made it better," said Tony Lent, Chief Commercial Officer at Broadstripe. "Now more than ever, we are confident that our customers will experience a full level of satisfaction and we remain committed to providing them with the best overall value in in-home communications and entertainment."
New customers have 60 days to experience a wide range of Broadstripe packages, including both bundled and individual services, such as digital cable, high-speed internet, home phone, home wire service, premium channels and a variety of channel tiers, including Broadstripe's all-new Hispanic and Sports Tiers. If the subscriber is dissatisfied with his/her experience, he/she will have the opportunity to cancel the service and receive a full refund in the amount of the cost of the service, and Broadstripe will cover the cost of reactivation with the customer's former cable provider.
The Broadstripe Challenge also affords existing Broadstripe subscribers the opportunity to try services they might not have. The offer applies to any new services added by existing customers, including premium channels such as, HBO and Cinemax, in addition to HD and DVR services.
This program comes on the heels of a number of enhancements including a customer service operations overhaul that extended call center hours and implemented advanced call center technologies. Broadstripe has also upgraded its network, increasing internet speeds, reliability and picture quality.
The 60-day guarantee Broadstripe Challenge far exceeds other service providers' money-back guarantee programs and makes Broadstripe's guarantee the best in the industry. For more information about the 60-day, money-back guarantee terms and conditions, customers can call 1-877-488-4387 or visit http://www.broadstripe.com.
About Broadstripe
Broadstripe, a nationally recognized technology leader, is dedicated to providing its residential and business customers superior entertainment, communications products and outstanding customer service in all the markets it serves. Broadstripe provides a wide range of state-of-the-art digital cable, home phone and broadband internet services in communities in Michigan, Oregon, Maryland and Washington. A full listing of Broadstripe service areas can be found at http://www.broadstripe.com.
Source: Broadstripe
CONTACT: Tony Lent, Chief Commercial Officer, +1-517-319-3770,
tlent@broadstripe.com
Web Site: http://www.broadstripe.com/