it's learning, inc. to Use Embanet to Provide 24/7 Technical Support to Students and Educators
Poster: SySAdmin
Posted on August 24, 2010 at 9:14:01 AM
it's learning, inc. to Use Embanet to Provide 24/7 Technical Support to Students and Educators
Embanet provides U.S.-based support services for it's learning, inc. as it expands throughout North America
BURLINGTON, Mass., Aug. 24 -- it's learning, inc. (http://www.itslearning.net), an individualized learning platform provider for K-12 and higher education, recently formed a strategic partnership with Embanet, a leading global online learning services provider, to provide all students, faculty, and staff using the it's learning platform with unparalleled technical support services.
Embanet will provide the following customer support for it's learning, inc:
-- Comprehensive 24/7/365 Helpdesk Support
-- Dedicated Toll-Free Telephone Support
-- Real-Time Chat
-- Real-Time Email Support
-- Self-Help/Web-based Knowledge Base
-- Online Audio-Narrated Tutorials
-- Branded Support Portal
-- Weekly Reporting and Satisfaction Tracking
-- Standardized Service Level Agreement
it's learning, inc., a Norwegian-based company, entered the North American market in June of 2009 and since has grown to include customers in several states and Canada. The company decided to outsource its technical support so that it could focus its efforts in North America on sales, customer experience and training.
"We constantly strive to provide the most enriching experience for our users," said Charlotte Dowd, Director of Products and Services of it's learning, inc. "As it's learning continues to grow as the premier learning management system available in K-12 and higher education, it is essential that our users feel supported. As the platform's technology continues to evolve, Embanet will help us deliver an unprecedented level of support that our students and faculty both expect and deserve."
Founded in 1995, Embanet is an integrated, full service provider of online program design and development, marketing and enrollment and technology support services for postsecondary educational institutions.
"When we were introduced to it's learning, inc. last year, we were extremely impressed by the functionality and ease-of-use of the platform," said Mike Purcell, Senior Executive Vice President for Business Development of Embanet. "it's learning provides a comprehensive solution for the education market. We look forward to supporting the organization and its customers."
For more information on Embanet, visit http://www.embanet.com. For more information about it's learning, visit http://www.itslearning.net.
About Embanet, ULC
Founded in 1995, Embanet (http://www.embanet.com) is a world leader in providing a full range of online learning services to postsecondary educational institutions. Embanet preserves academic integrity and maximizes student enrollment and graduation by providing capital and expertise in program development, marketing and enrollment, student services and technology support. Headquartered in Toronto and Chicago, Embanet serves over 50 colleges and universities, including many top research institutions such as: Vanderbilt University, University of Southern California, Northwestern University, Johns Hopkins University, Boston University, George Washington University, Northeastern University, Ohio University, and Kent State University.
About it's learning, Inc.
Since 1999, the company has provided it's learning - The Individual Learning Platform(TM) to European clients in K-12 and higher education. In order to provide more effective service to North American schools and universities, in the spring of 2009 it added a North American headquarters in Burlington, Massachusetts. In additional to its global headquarters in Bergen, Norway, the company has offices in the United Kingdom, Sweden, Denmark, the Netherlands, Germany, France and Spain. Investing in the future of education, in 2009, it's learning dedicated more than 40 percent of its revenue to the design and development of its products. The company's goals are to offer the best learning platform and related services worldwide and to be the most innovative organization within the education market. For more information visit, http://www.itslearning.net.
Source: it's learning, inc.
CONTACT: Kati Elliott of KEH Communications, +1-410-975-9638,
kati@kehcomm.com, for it's learning, inc.; or Charlotte Dowd of it's learning,
inc., +1-781-780-5660, charlotte.dowd@itslearning.com
Web Site: http://www.itslearning.net/
http://www.embanet.com/
Embanet provides U.S.-based support services for it's learning, inc. as it expands throughout North America
BURLINGTON, Mass., Aug. 24 -- it's learning, inc. (http://www.itslearning.net), an individualized learning platform provider for K-12 and higher education, recently formed a strategic partnership with Embanet, a leading global online learning services provider, to provide all students, faculty, and staff using the it's learning platform with unparalleled technical support services.
Embanet will provide the following customer support for it's learning, inc:
-- Comprehensive 24/7/365 Helpdesk Support
-- Dedicated Toll-Free Telephone Support
-- Real-Time Chat
-- Real-Time Email Support
-- Self-Help/Web-based Knowledge Base
-- Online Audio-Narrated Tutorials
-- Branded Support Portal
-- Weekly Reporting and Satisfaction Tracking
-- Standardized Service Level Agreement
it's learning, inc., a Norwegian-based company, entered the North American market in June of 2009 and since has grown to include customers in several states and Canada. The company decided to outsource its technical support so that it could focus its efforts in North America on sales, customer experience and training.
"We constantly strive to provide the most enriching experience for our users," said Charlotte Dowd, Director of Products and Services of it's learning, inc. "As it's learning continues to grow as the premier learning management system available in K-12 and higher education, it is essential that our users feel supported. As the platform's technology continues to evolve, Embanet will help us deliver an unprecedented level of support that our students and faculty both expect and deserve."
Founded in 1995, Embanet is an integrated, full service provider of online program design and development, marketing and enrollment and technology support services for postsecondary educational institutions.
"When we were introduced to it's learning, inc. last year, we were extremely impressed by the functionality and ease-of-use of the platform," said Mike Purcell, Senior Executive Vice President for Business Development of Embanet. "it's learning provides a comprehensive solution for the education market. We look forward to supporting the organization and its customers."
For more information on Embanet, visit http://www.embanet.com. For more information about it's learning, visit http://www.itslearning.net.
About Embanet, ULC
Founded in 1995, Embanet (http://www.embanet.com) is a world leader in providing a full range of online learning services to postsecondary educational institutions. Embanet preserves academic integrity and maximizes student enrollment and graduation by providing capital and expertise in program development, marketing and enrollment, student services and technology support. Headquartered in Toronto and Chicago, Embanet serves over 50 colleges and universities, including many top research institutions such as: Vanderbilt University, University of Southern California, Northwestern University, Johns Hopkins University, Boston University, George Washington University, Northeastern University, Ohio University, and Kent State University.
About it's learning, Inc.
Since 1999, the company has provided it's learning - The Individual Learning Platform(TM) to European clients in K-12 and higher education. In order to provide more effective service to North American schools and universities, in the spring of 2009 it added a North American headquarters in Burlington, Massachusetts. In additional to its global headquarters in Bergen, Norway, the company has offices in the United Kingdom, Sweden, Denmark, the Netherlands, Germany, France and Spain. Investing in the future of education, in 2009, it's learning dedicated more than 40 percent of its revenue to the design and development of its products. The company's goals are to offer the best learning platform and related services worldwide and to be the most innovative organization within the education market. For more information visit, http://www.itslearning.net.
Source: it's learning, inc.
CONTACT: Kati Elliott of KEH Communications, +1-410-975-9638,
kati@kehcomm.com, for it's learning, inc.; or Charlotte Dowd of it's learning,
inc., +1-781-780-5660, charlotte.dowd@itslearning.com
Web Site: http://www.itslearning.net/
http://www.embanet.com/