Modern Attendant Console for Cisco Platforms
Poster: SySAdmin
Posted on September 2, 2010 at 10:49:01 AM
Modern Attendant Console for Cisco Platforms
The ANDTEK Solution Allows Cisco Users to Manage Phone Calls Via Desktop Computer
MUNICH and HALLBERGMOOS, Germany, September 2, 2010-- Unified communications specialist ANDTEK GmbH provides an attendant
console solution of high value. Voice recording, phone call statistics,
attendant and user status, detailed information about the caller, integration
of complete corporate databases - With "AND Desktop AC" Cisco users can
benefit from all relevant functions of a modern attendant console.
ANDTEK's attendant console solution "AND Desktop AC" includes all
corporate directories allowing a complete overview about all phones within
the company. The user can link directories having a different format, among
others Active Directory and LDAP, SQL databases, MS Exchange Server (address
directories) and communications manager user databases.
In case of incoming phone calls the attendant has the possibility to get
a complete overview about the status of all phones within the company. The
attendant knows immediately if there are active internal or external phone
calls and it is possible to see the phone number they are talking to at the
moment.
The attendant can get detailed information about a caller as well - for
example customer numbers, order information or information about the last
contact date.
Users of "AND Desktop AC" appreciate the so-called wallboard function,
since this function allows an overview of the status of phones in an
intuitive way. Banks, insurance companies and call centers value such type of
information since it provides important information to enhance customer
satisfaction. The wallboard function will be generally available in the
fourth quarter of 2010.
The attendant console software "AND Desktop AC" is running under all
current Windows operating systems and is highly scalable.
For text copy please visit http://www.fuchs-pressedienst.de
Press Contact:
Fuchs Pressedienst und Partner
Franz Xaver Fuchs
Phone: +49(0)8231-6093536
info@fuchs-pressedienst.de
Source: ANDTEK GmbH
Press Contact: Fuchs Pressedienst und Partner, Franz Xaver Fuchs, Phone: +49(0)8231-6093536, info@fuchs-pressedienst.de
The ANDTEK Solution Allows Cisco Users to Manage Phone Calls Via Desktop Computer
MUNICH and HALLBERGMOOS, Germany, September 2, 2010-- Unified communications specialist ANDTEK GmbH provides an attendant
console solution of high value. Voice recording, phone call statistics,
attendant and user status, detailed information about the caller, integration
of complete corporate databases - With "AND Desktop AC" Cisco users can
benefit from all relevant functions of a modern attendant console.
ANDTEK's attendant console solution "AND Desktop AC" includes all
corporate directories allowing a complete overview about all phones within
the company. The user can link directories having a different format, among
others Active Directory and LDAP, SQL databases, MS Exchange Server (address
directories) and communications manager user databases.
In case of incoming phone calls the attendant has the possibility to get
a complete overview about the status of all phones within the company. The
attendant knows immediately if there are active internal or external phone
calls and it is possible to see the phone number they are talking to at the
moment.
The attendant can get detailed information about a caller as well - for
example customer numbers, order information or information about the last
contact date.
Users of "AND Desktop AC" appreciate the so-called wallboard function,
since this function allows an overview of the status of phones in an
intuitive way. Banks, insurance companies and call centers value such type of
information since it provides important information to enhance customer
satisfaction. The wallboard function will be generally available in the
fourth quarter of 2010.
The attendant console software "AND Desktop AC" is running under all
current Windows operating systems and is highly scalable.
For text copy please visit http://www.fuchs-pressedienst.de
Press Contact:
Fuchs Pressedienst und Partner
Franz Xaver Fuchs
Phone: +49(0)8231-6093536
info@fuchs-pressedienst.de
Source: ANDTEK GmbH
Press Contact: Fuchs Pressedienst und Partner, Franz Xaver Fuchs, Phone: +49(0)8231-6093536, info@fuchs-pressedienst.de