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DediPower Adds Enhanced Capabilities to its Customer Portal
READING, England, September 8, 2010--
- DediPower's Customer Portal Further Underpins Delivery of its
"Support With Passion" Through Enhanced Customer Communication and Improved
Infrastructure Management
DediPower, a leading provider of managed and cloud hosting solutions,
today announced new enhancements to its customer portal including the
introduction of a DediPower Community website, the addition of a content
delivery network, and the ability for customers to integrate their own
systems and monitoring with DediPower managed and colocation servers.
The customer portal, used by the vast majority of DediPower's domestic
and international customers, currently offers the ability to check billing
and invoices, view server status and monitor system performance and
correspond with DediPower's technical support. The culmination of five years
of continual development, it plays a central role in the delivery of
DediPower's "Support with Passion" philosophy, which is a key service
differentiator for many of the company's loyal customer base which includes
the likes of Sony, Virgin, Eidos, NHS, BluHalo and Lovemoney.com.
The latest portal enhancements include:
- Content delivery network - users can track, improve and tune website
performance by delivering content to a locally homed server with
DediPower's global data centre network.
- Remote API - users can now view and monitor their servers, bandwidth
and deliver support tickets remotely by integrating their own systems
with DediPower's
- DediPower Community - users can join DediPower technology programmes
and test new software, hardware and applications; give feedback and
join in closed discussion forums.
"The DediPower customer portal is a critical investment in our customer
communication and support." says Craig Martin, CEO, DediPower. "It provides
our clients' teams with timely information regarding their IT infrastructure
as well as giving us direct customer feedback on our product and service
offerings. We are continually adding new features, often spurred on by
suggestions and input from our rapidly expanding customer base. These new
enhancements are designed to boost functionality and bring us even closer to
our customers; to further reinforce our ability to deliver world class Cloud
hosting services."
About DediPower
DediPower, based on its philosophy of "support with passion", has
established itself as a leading provider of IT hosting and cloud
infrastructure solutions. With data centres in the UK, North America and
Asia, Dedipower supports thousands of customers including Sony, Virgin,
Eidos, NHS, BluHalo and Lovemoney.com with the latest technology to reduce
costs, improve service levels and maximise their potential in the online
world. DediPower is headquartered in Reading Berkshire, UK. For more
information, visit http://www.dedipower.com or follow DediPower via Twitter,
twitter.com/dedipower.
Source: DediPower Managed Hosting Ltd
DediPower Contact: Guy Tarring, DediPower Managed Hosting, Tel: +44(0)870-252-3600, E-mail: info@dedipower.com; Press Contact: Claire Hutchison, Ccgroup, Tel: +44(0)118-920-7650, E-mail: dedipower@ccgrouppr.com
DediPower Adds Enhanced Capabilities to its Customer Portal
READING, England, September 8, 2010--
- DediPower's Customer Portal Further Underpins Delivery of its
"Support With Passion" Through Enhanced Customer Communication and Improved
Infrastructure Management
DediPower, a leading provider of managed and cloud hosting solutions,
today announced new enhancements to its customer portal including the
introduction of a DediPower Community website, the addition of a content
delivery network, and the ability for customers to integrate their own
systems and monitoring with DediPower managed and colocation servers.
The customer portal, used by the vast majority of DediPower's domestic
and international customers, currently offers the ability to check billing
and invoices, view server status and monitor system performance and
correspond with DediPower's technical support. The culmination of five years
of continual development, it plays a central role in the delivery of
DediPower's "Support with Passion" philosophy, which is a key service
differentiator for many of the company's loyal customer base which includes
the likes of Sony, Virgin, Eidos, NHS, BluHalo and Lovemoney.com.
The latest portal enhancements include:
- Content delivery network - users can track, improve and tune website
performance by delivering content to a locally homed server with
DediPower's global data centre network.
- Remote API - users can now view and monitor their servers, bandwidth
and deliver support tickets remotely by integrating their own systems
with DediPower's
- DediPower Community - users can join DediPower technology programmes
and test new software, hardware and applications; give feedback and
join in closed discussion forums.
"The DediPower customer portal is a critical investment in our customer
communication and support." says Craig Martin, CEO, DediPower. "It provides
our clients' teams with timely information regarding their IT infrastructure
as well as giving us direct customer feedback on our product and service
offerings. We are continually adding new features, often spurred on by
suggestions and input from our rapidly expanding customer base. These new
enhancements are designed to boost functionality and bring us even closer to
our customers; to further reinforce our ability to deliver world class Cloud
hosting services."
About DediPower
DediPower, based on its philosophy of "support with passion", has
established itself as a leading provider of IT hosting and cloud
infrastructure solutions. With data centres in the UK, North America and
Asia, Dedipower supports thousands of customers including Sony, Virgin,
Eidos, NHS, BluHalo and Lovemoney.com with the latest technology to reduce
costs, improve service levels and maximise their potential in the online
world. DediPower is headquartered in Reading Berkshire, UK. For more
information, visit http://www.dedipower.com or follow DediPower via Twitter,
twitter.com/dedipower.
Source: DediPower Managed Hosting Ltd
DediPower Contact: Guy Tarring, DediPower Managed Hosting, Tel: +44(0)870-252-3600, E-mail: info@dedipower.com; Press Contact: Claire Hutchison, Ccgroup, Tel: +44(0)118-920-7650, E-mail: dedipower@ccgrouppr.com