Verizon Enterprise Center Unveils New Tools to Deliver Enhanced Customer Service and Satisfaction
Poster: SySAdmin
Posted on October 8, 2010 at 9:49:01 AM
Verizon Enterprise Center Unveils New Tools to Deliver Enhanced Customer Service and Satisfaction
Premieres New Avatar Customer Service Agent, Consolidated Communications Console
BASKING RIDGE, N.J., Oct. 8 /PRNewswire/ -- In conjunction with international Customer Service Week, Oct. 4-8, Verizon Business is introducing new Verizon Enterprise Center features to make it easier for customers to manage their communications and IT services online, anytime. These new capabilities are:
-- Service Avatar - A lifelike animated customer service agent will provide
quick answers to online customer inquiries typed into a chat box. The
Avatar, currently available on a limited basis for U.S. users, will be
widely released nationwide by year-end with planned introduction across
the globe next year. The newest addition to the Verizon Enterprise
Center complements the ability for customers to chat with a Live Agent,
an existing online virtual helpdesk feature that enables customers to
rapidly connect with a Verizon service representative.
-- Support and Communications Console - This new communications console now
appears on the Verizon Enterprise Center home page, providing quick and
convenient access to customer service options, including e-mail, Avatar
and Live Agent, as well as Verizon Business' social networking
properties, such as Twitter and the company's blog properties.
"We've established a proven record for delivering online service tools that make it easier for customers to do business with Verizon while helping them do business better overall," said Bob Toohey, Verizon senior vice president of global customer care and services. "With the Avatar, customers will feel as though they are communicating with a live customer-service representative; but they also have the option, with the Live Agent, of being able to work with a real person. This combination of high tech and human touch is what continues to set us apart from the competition."
Verizon's award-winning Web portal enables business customers to securely check online the status of their orders, review and pay bills, request new services, and monitor their network service performance. Customers can also select to receive their bill in an environmentally-friendly paperless format. The Verizon Enterprise Center is available round-the-clock in 11 languages -- English, Chinese, Dutch, French, German, Italian, Korean, Spanish, Swedish, Portuguese and Japanese -- enabling business customers worldwide to securely conduct day-to-day business with Verizon remotely. Verizon customers also have access to the Verizon Enterprise Center Mobile service, which enables them to receive and access information in near-real time on a mobile device.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE, NASDAQ: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world's most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today's extended enterprises of widespread and mobile customers, partners, suppliers and employees- enabling them to increase productivity and efficiency and help preserve the environment. Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at http://www.verizonbusiness.com.
SOURCE Verizon Business
Verizon Business
CONTACT: John Columbus, +1-908-559-5993, john.columbus@verizon.com
Web Site: http://www.verizonbusiness.com
Premieres New Avatar Customer Service Agent, Consolidated Communications Console
BASKING RIDGE, N.J., Oct. 8 /PRNewswire/ -- In conjunction with international Customer Service Week, Oct. 4-8, Verizon Business is introducing new Verizon Enterprise Center features to make it easier for customers to manage their communications and IT services online, anytime. These new capabilities are:
-- Service Avatar - A lifelike animated customer service agent will provide
quick answers to online customer inquiries typed into a chat box. The
Avatar, currently available on a limited basis for U.S. users, will be
widely released nationwide by year-end with planned introduction across
the globe next year. The newest addition to the Verizon Enterprise
Center complements the ability for customers to chat with a Live Agent,
an existing online virtual helpdesk feature that enables customers to
rapidly connect with a Verizon service representative.
-- Support and Communications Console - This new communications console now
appears on the Verizon Enterprise Center home page, providing quick and
convenient access to customer service options, including e-mail, Avatar
and Live Agent, as well as Verizon Business' social networking
properties, such as Twitter and the company's blog properties.
"We've established a proven record for delivering online service tools that make it easier for customers to do business with Verizon while helping them do business better overall," said Bob Toohey, Verizon senior vice president of global customer care and services. "With the Avatar, customers will feel as though they are communicating with a live customer-service representative; but they also have the option, with the Live Agent, of being able to work with a real person. This combination of high tech and human touch is what continues to set us apart from the competition."
Verizon's award-winning Web portal enables business customers to securely check online the status of their orders, review and pay bills, request new services, and monitor their network service performance. Customers can also select to receive their bill in an environmentally-friendly paperless format. The Verizon Enterprise Center is available round-the-clock in 11 languages -- English, Chinese, Dutch, French, German, Italian, Korean, Spanish, Swedish, Portuguese and Japanese -- enabling business customers worldwide to securely conduct day-to-day business with Verizon remotely. Verizon customers also have access to the Verizon Enterprise Center Mobile service, which enables them to receive and access information in near-real time on a mobile device.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE, NASDAQ: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world's most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today's extended enterprises of widespread and mobile customers, partners, suppliers and employees- enabling them to increase productivity and efficiency and help preserve the environment. Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions - rely on our professional and managed services and network technologies to accelerate their business. Find out more at http://www.verizonbusiness.com.
SOURCE Verizon Business
Verizon Business
CONTACT: John Columbus, +1-908-559-5993, john.columbus@verizon.com
Web Site: http://www.verizonbusiness.com