ASE Labs
Welcome Guest. Please register or log in now. There are 538 people online (0 Friends).
  • Home
  • Articles
  • News
  • Forum
  • Register/Login

NIPSCO.com Makes Reporting Streetlight Outages Easier

Poster: SySAdmin
Posted on January 17, 2011 at 3:56:01 PM
NIPSCO.com Makes Reporting Streetlight Outages Easier

MERRILLVILLE, Ind., Jan. 17, 2011 /PRNewswire/ -- Reporting a non-working streetlight just became easier, thanks to a new online tool launched by Northern Indiana Public Service Company (NIPSCO).

Customers noticing a streetlight that is broken or burned out can conveniently visit http://www.NIPSCO.com/StreetlightOut and submit a request to have it fixed.  An interactive map identifies all of the streetlights owned or maintained by NIPSCO.  So, if a customer does not have the exact pole number, they still will be able to search for the streetlight by address or location.

"The availability of this new tool is just one of the many ways we're working to continuously improve the services and support we provide for our customers," said Karl Stanley, vice president of commercial operations for NIPSCO.  "More importantly, the enhancements we've made to simplify reporting a non-working streetlight help keep our communities safer."

The new functionality, developed by iFactor Consulting, uses a combination of NIPSCO's geographic information system (GIS) and Microsoft Bing Maps.

When a streetlight is reported, NIPSCO receives an incident report that includes all details related to the streetlight outage.  The report contains such details as the streetlight pole number, address, wattage and light type, as well as information reported by the customer, including their name, contact information and additional notes about the outage.  With this information, NIPSCO can quickly route the ticket to the appropriate department for repair.  If the customer provides an email address, NIPSCO will notify the customer once the streetlight has been repaired.

The online tool also provides a status of the light, in case someone else has already reported the outage.  For those customers who are unable to access the online tool, they can still call our 24-hour customer service center to report the streetlight at 1-800-464-7726.

NIPSCO is the first utility in Indiana to offer this online application for reporting streetlight outages.

iFactor Consulting develops software products and provides premier consulting services to the utility industry.  Its web and mobile utility customer communications product suite includes Storm Center for online and mobile outage communications and Notifi for proactive and interactive customer communications using 2-way texts, email, voice, and smartphones.  iFactor also offers StreetLightOutages.com, a hosted solution for the management of outdoor light repair requests.  iFactor Consulting has a proven track record delivering leading edge communications solutions for large and small utilities throughout North America.

NIPSCO, with headquarters in Merrillville, Ind., is one of the 10 energy distribution companies of NiSource Inc. (NYSE: NI).  With over 712,000 natural gas customers and 457,000 electric customers across the northern third of Indiana, NIPSCO is the largest natural gas distribution company, and the second largest electric distribution company, in the state.  NiSource distribution companies serve 3.8 million natural gas and electric customers primarily in seven states.  More information about NIPSCO is available at http://www.nipsco.com.

SOURCE  Northern Indiana Public Service Company

Northern Indiana Public Service Company

CONTACT: Nick Meyer, NIPSCO Communications Manager, +1-219-647-6556

Web Site: http://www.nipsco.com
 
Print This Entry
Tags PR Press Release
Related Articles
  • Huntkey Has Launched Its New Power Strips with USB Chargers on Amazon US
  • Inspur Releases TensorFlow-Supported FPGA Compute Acceleration Engine TF2
  • Hot Pepper Introduces Spicy New Smartphones in US Markets
  • Sharp Introduces New Desktop Printers For The Advanced Office
  • DJI Introduces Mavic 2 Pro And Mavic 2 Zoom: A New Era For Camera Drones
Login
Welcome Guest. Please register or log in now.
Forgot your password?
Navigation
  • Home
  • Articles
  • News
  • Register/Login
  • Shopping
  • ASE Forums
  • Anime Threads
  • HardwareLogic
  • ASE Adnet
Latest News
  • Kingston HyperX Cloud 2 Pro Gaming Headset Unboxing
  • Synology DS415+ Unboxing
  • D-Link DCS-5020L Wireless IP Pan/Tilt IP Camera
  • Actiontec WiFi Powerline Network Extender Kit Unboxing
  • Durovis Dive Unboxing
  • Bass Egg Verb Unboxing
  • Welcome to the new server
  • Gmail Gets Optional Preview Pane
  • HBO Go on Consoles
  • HP Touchpad Update
Latest Articles
  • D-Link Exo AC2600 Smart Mesh Wi-Fi Router DIR-2660-US
  • HyperX Double Shot PBT Keys
  • Avantree ANC032 Wireless Active Noise Cancelling Headphones
  • ScharkSpark Beginner Drones
  • HyperX Alloy FPS RGB Mechanical Gaming Keyboard
  • D-Link DCS-8300LH Full HD 2-Way Audio Camera
  • Contour Unimouse Wireless Ergonomic Mouse
  • HyperX Cloud Alpha Pro Gaming Headset
  • Linksys Wemo Smart Home Suite
  • Fully Jarvis Adjustable Standing Desk
Latest Topics
  • Hello
  • Welcome to the new server at ASE Labs
  • Evercool Royal NP-901 Notebook Cooler at ASE Labs
  • HyperX Double Shot PBT Keys at ASE Labs
  • Avantree ANC032 Wireless Active Noise Cancelling Headphones at ASE Labs
  • ScharkSpark Beginner Drones at ASE Labs
  • HyperX Alloy FPS RGB Mechanical Gaming Keyboard at ASE Labs
  • D-Link DCS-8300LH Full HD 2-Way Audio Camera at ASE Labs
  • Kingston SDX10V/128GB SDXC Memory at ASE Labs
  • What are you listening to now?
  • Antec Six Hundred v2 Gaming Case at HardwareLogic
  • Sans Digital TR5UTP 5-Bay RAID Tower at HardwareLogic
  • Crucial Ballistix Smart Tracer 6GB PC3-12800 BL3KIT25664ST1608OB at HardwareLogic
  • Cooler Master Storm Enforcer Mid-Tower Gaming Case at HardwareLogic
  • Arctic M571-L Gaming Laser Mouse at ASE Labs
  • Contour Unimouse Wireless Ergonomic Mouse at ASE Labs
Advertisement
Advertisement
Press Release
  • Huntkey Has Launched Its New Power Strips with USB Chargers on Amazon US
  • Inspur Releases TensorFlow-Supported FPGA Compute Acceleration Engine TF2
  • Hot Pepper Introduces Spicy New Smartphones in US Markets
  • Sharp Introduces New Desktop Printers For The Advanced Office
  • DJI Introduces Mavic 2 Pro And Mavic 2 Zoom: A New Era For Camera Drones
  • DJI Introduces Mavic 2 Pro And Mavic 2 Zoom: A New Era For Camera Drones
  • Fujifilm launches "instax SQUARE SQ6 Taylor Swift Edition", designed by instax global partner Taylor Swift
  • Huawei nova 3 With Best-in-class AI Capabilities Goes on Sale Today
  • Rand McNally Introduces Its Most Advanced Dashboard Camera
  • =?UTF-8?Q?My_Size_to_Showcase_Its_MySizeId=E2=84=A2_Mobil?= =?UTF-8?Q?e_Measurement_Technology_at_CurvyCon_NYC?=
Home - ASE Publishing - About Us
© 2010 Aron Schatz (ASE Publishing) [Queries: 16 (8 Cached)] [Rows: 292 Fetched: 35] [Page Generation time: 0.049885034561157]