EasyVista Becomes First ITSM Solution To Achieve PinkVERIFY(TM) Compatibility on 15 ITIL v3 Processes
Poster: SySAdmin
Posted on February 16, 2011 at 9:07:01 AM
EasyVista Becomes First ITSM Solution To Achieve PinkVERIFY(TM) Compatibility on 15 ITIL v3 Processes
NEW YORK, February 16, 2011/PRNewswire/ -- EasyVista Inc. (http://www.staffandline.com/Front/index.php),
a global leader in IT Service Management (ITSM), today announced that its
codeless solution EasyVista has become the first-ever ITSM tool for which the
compatibility with ITIL best practices has been verified on 15 ITIL processes
through PinkVERIFY, the world's most well known independent ITSM tool
verification program from leading ITSM education and consulting provider Pink
Elephant.
Pink Elephant's PinkVERIFY is the most mature and rigorous
tool verification program in the world, and objectively assesses a software
tool's verification on general, core, and integration suitability
requirements for ITIL processes. EasyVista, which was previously verified for
11 processes under PinkVERIFY 3.0, has now been certified for a further four
processes, under PinkVERIFY version 3.1.
EasyVista is the first solution worldwide to achieve this
certification and is now verified as compatible for 15 processes -
Availability Management; Capacity Management; Change Management; Event
Management; Financial Management; Incident Management; IT Service Continuity
Management; Knowledge Management; Problem Management; Release and Deployment
Management; Request Fulfilment; Service Asset and Configuration Management;
Service Catalog Management; Service Level Management and Service Portfolio
Management.
David Ratcliffe, President of Pink Elephant commented: "The
number of organizations seeking to implement ITIL best practices globally is
continuously growing, and customers gain confidence from ITSM solutions that
have been validated with our certification. It is a great accolade for
EasyVista to achieve certification to the full 15 processes, especially as
our assessments are extremely rigorous."
Jamal Labed, COO of EasyVista Inc. commented: "ITSM adoption
is increasing, and organizations are looking for software tools that support
their process improvement initiatives. They need solutions that take the
complexity out of ITIL, and enable them to adapt to their changing business
needs while ensuring they are standardizing service lifecycle processes while
improving efficiency and cost management within their organization.
"Being the first ITSM provider in the world to achieve all 15
processes against PinkVERIFY is a significant achievement - not only does it
show the market that EasyVista is a service desk solution that provides
exceptional functionality, but it also validates our leadership position in
the ITSM market."
Additionally, EasyVista has obtained compliance badge at the
Bronze Level Office of Government Commerce (OCG) Certification for its
Service Portfolio Management, Service Catalogue Management, Capacity
Management and IT Service Continuity Management processes. In another
world-first, EasyVista is the only solution to achieve OGC compliant solution
with its Capacity Management and IT Service Continuity Management processes.
These new certifications only add to EasyVista's leadership
status in the ITSM market with the recent release of the Forrester Total
Economic Impact Report, which analyzed the Total Economic Impact (TEI)
benefits one customer received after replacing its legacy ITSM solution with
EasyVista. The analysis highlighted benefits not offered by other legacy
vendors - a 271 percent Return on Investment (ROI) over three years with
payback in less than 12 months - further demonstrating the tangible value
EasyVista provides organizations.
EasyVista enables organizations to concentrate on their core
business while improving the quality of service delivered to end-users and
reducing IT management costs. EasyVista provides clear benefits not delivered
by legacy solutions - its unique codeless development environment reduces TCO
by up to 50 percent over five years and offers an 80-percent reduction in
roll-out time versus traditional on-premise providers by combining codeless
customization, SaaS and ITIL v3 process wizards.
EasyVista Inc. will be exhibiting at the Pink Elephant IT
Management Conference and Exhibition in Las Vegas this weekend, February 20th
to 23rd. Drop by stand 313 to find out more about EasyVista and its unique
Codeless message.
Contact: Bridgette Dewar, +44(0)118-900-1134
Source: EasyVista Inc.
Bridgette Dewar, +44(0)118-900-1134
NEW YORK, February 16, 2011/PRNewswire/ -- EasyVista Inc. (http://www.staffandline.com/Front/index.php),
a global leader in IT Service Management (ITSM), today announced that its
codeless solution EasyVista has become the first-ever ITSM tool for which the
compatibility with ITIL best practices has been verified on 15 ITIL processes
through PinkVERIFY, the world's most well known independent ITSM tool
verification program from leading ITSM education and consulting provider Pink
Elephant.
Pink Elephant's PinkVERIFY is the most mature and rigorous
tool verification program in the world, and objectively assesses a software
tool's verification on general, core, and integration suitability
requirements for ITIL processes. EasyVista, which was previously verified for
11 processes under PinkVERIFY 3.0, has now been certified for a further four
processes, under PinkVERIFY version 3.1.
EasyVista is the first solution worldwide to achieve this
certification and is now verified as compatible for 15 processes -
Availability Management; Capacity Management; Change Management; Event
Management; Financial Management; Incident Management; IT Service Continuity
Management; Knowledge Management; Problem Management; Release and Deployment
Management; Request Fulfilment; Service Asset and Configuration Management;
Service Catalog Management; Service Level Management and Service Portfolio
Management.
David Ratcliffe, President of Pink Elephant commented: "The
number of organizations seeking to implement ITIL best practices globally is
continuously growing, and customers gain confidence from ITSM solutions that
have been validated with our certification. It is a great accolade for
EasyVista to achieve certification to the full 15 processes, especially as
our assessments are extremely rigorous."
Jamal Labed, COO of EasyVista Inc. commented: "ITSM adoption
is increasing, and organizations are looking for software tools that support
their process improvement initiatives. They need solutions that take the
complexity out of ITIL, and enable them to adapt to their changing business
needs while ensuring they are standardizing service lifecycle processes while
improving efficiency and cost management within their organization.
"Being the first ITSM provider in the world to achieve all 15
processes against PinkVERIFY is a significant achievement - not only does it
show the market that EasyVista is a service desk solution that provides
exceptional functionality, but it also validates our leadership position in
the ITSM market."
Additionally, EasyVista has obtained compliance badge at the
Bronze Level Office of Government Commerce (OCG) Certification for its
Service Portfolio Management, Service Catalogue Management, Capacity
Management and IT Service Continuity Management processes. In another
world-first, EasyVista is the only solution to achieve OGC compliant solution
with its Capacity Management and IT Service Continuity Management processes.
These new certifications only add to EasyVista's leadership
status in the ITSM market with the recent release of the Forrester Total
Economic Impact Report, which analyzed the Total Economic Impact (TEI)
benefits one customer received after replacing its legacy ITSM solution with
EasyVista. The analysis highlighted benefits not offered by other legacy
vendors - a 271 percent Return on Investment (ROI) over three years with
payback in less than 12 months - further demonstrating the tangible value
EasyVista provides organizations.
EasyVista enables organizations to concentrate on their core
business while improving the quality of service delivered to end-users and
reducing IT management costs. EasyVista provides clear benefits not delivered
by legacy solutions - its unique codeless development environment reduces TCO
by up to 50 percent over five years and offers an 80-percent reduction in
roll-out time versus traditional on-premise providers by combining codeless
customization, SaaS and ITIL v3 process wizards.
EasyVista Inc. will be exhibiting at the Pink Elephant IT
Management Conference and Exhibition in Las Vegas this weekend, February 20th
to 23rd. Drop by stand 313 to find out more about EasyVista and its unique
Codeless message.
Contact: Bridgette Dewar, +44(0)118-900-1134
Source: EasyVista Inc.
Bridgette Dewar, +44(0)118-900-1134