GeoFluent Real-Time Chat Translation Accelerates Contact Center Productivity, Increases Customer Engagement and Reduces Costs
Poster: SySAdmin
Posted on June 29, 2011 at 9:35:01 AM
GeoFluent Real-Time Chat Translation Accelerates Contact Center Productivity, Increases Customer Engagement and Reduces Costs
New GeoFluent Chat 2.0 Features and API Integrations Enable Effective, Multilingual Online Engagements for Pre-Sales Proactive Chat and Post-Sales Support
WALTHAM, Mass., June 29, 2011 /PRNewswire/ -- Lionbridge Technologies, Inc. (Nasdaq: LIOX) today announced GeoFluent Chat 2.0, the latest version of Lionbridge's powerful, cloud-based multilingual chat application that gives contact centers and enterprises on-demand, quality translation within their existing online chat applications.
GeoFluent Chat 2.0 increases agent productivity, accelerates revenue opportunities and reduces costs of in-country support by allowing English-speaking agents to engage customers and prospects online in multiple languages from one location. New features of GeoFluent Chat 2.0 include:
-- API integration with common online chat applications. GeoFluent's APIs
provide dedicated, secure, seamless bi-lingual communication between a
customer or prospect and a support agent within an organization's
existing chat application. GeoFluent Chat is easily trained to reflect
each organization's brand, products, languages and expertise, making
multilingual chat comprehensive and actionable.
-- Support for pre-chat survey applications. This allows contact centers
to present surveys, route chats to the appropriate agent and engage
chats in the customer's preferred language, resulting in more effective
pre-sales engagements and faster time to resolution for common support
engagements.
-- New reporting functionality that captures valuable metrics including
chat invitations and sessions by language, percentage of translated
chats converted into sales, and other performance data for contact
centers and enterprises to measure the effectiveness of multilingual
online chat sessions.
View a demo of GeoFluent Chat here or listen to a recent Webinar to hear more about the opportunities for customized multilingual chat.
"Prior to GeoFluent Chat, contact centers and enterprises struggled to support prospects and customers in global markets due to language barriers. Today, enterprises across industries recognize the power of GeoFluent Chat as a cost-effective way to increase online customer engagement, reduce dependence on in-country personnel, and increase agent productivity," said Rory Cowan, CEO of Lionbridge. "By allowing one agent to engage users in multiple languages in real time from one location, contact centers are able to optimize their lower cost operations, remove language barriers and effectively connect with customers and prospects on-demand, anytime in any geography."
GeoFluent is an on-demand translation platform that integrates Lionbridge's cloud-based language customization solutions with a statistical machine translation engine developed in IBM's Watson Research Center. As a result, enterprises gain a unique, real-time, secure SaaS solution based on proven technology that has been adopted successfully in large-scale commercial environments. GeoFluent Chat integrates with common contact center applications to allow agents to engage users in multiple languages in real time. As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement, and reduce global support costs through effective online customer care.
About Lionbridge
Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a provider of translation, development and testing solutions. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle - from development to translation, testing and maintenance. Global organizations rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com.
Lionbridge and Lionbridge GeoFluent, are trademarks or registered trademarks of Lionbridge Technologies, Inc. in the U.S. and throughout the world.
Contact:Sara BudaLionbridge Technologiessara.buda@lionbridge.com
781-434-6190
KEYWORDS: Lionbridge, Online Chat, Chat Translation, Online Engagement, Customer Care, Automated Translation, GeoFluent
SOURCE Lionbridge Technologies, Inc.
Lionbridge Technologies, Inc.
Web Site: http://www.lionbridge.com
New GeoFluent Chat 2.0 Features and API Integrations Enable Effective, Multilingual Online Engagements for Pre-Sales Proactive Chat and Post-Sales Support
WALTHAM, Mass., June 29, 2011 /PRNewswire/ -- Lionbridge Technologies, Inc. (Nasdaq: LIOX) today announced GeoFluent Chat 2.0, the latest version of Lionbridge's powerful, cloud-based multilingual chat application that gives contact centers and enterprises on-demand, quality translation within their existing online chat applications.
GeoFluent Chat 2.0 increases agent productivity, accelerates revenue opportunities and reduces costs of in-country support by allowing English-speaking agents to engage customers and prospects online in multiple languages from one location. New features of GeoFluent Chat 2.0 include:
-- API integration with common online chat applications. GeoFluent's APIs
provide dedicated, secure, seamless bi-lingual communication between a
customer or prospect and a support agent within an organization's
existing chat application. GeoFluent Chat is easily trained to reflect
each organization's brand, products, languages and expertise, making
multilingual chat comprehensive and actionable.
-- Support for pre-chat survey applications. This allows contact centers
to present surveys, route chats to the appropriate agent and engage
chats in the customer's preferred language, resulting in more effective
pre-sales engagements and faster time to resolution for common support
engagements.
-- New reporting functionality that captures valuable metrics including
chat invitations and sessions by language, percentage of translated
chats converted into sales, and other performance data for contact
centers and enterprises to measure the effectiveness of multilingual
online chat sessions.
View a demo of GeoFluent Chat here or listen to a recent Webinar to hear more about the opportunities for customized multilingual chat.
"Prior to GeoFluent Chat, contact centers and enterprises struggled to support prospects and customers in global markets due to language barriers. Today, enterprises across industries recognize the power of GeoFluent Chat as a cost-effective way to increase online customer engagement, reduce dependence on in-country personnel, and increase agent productivity," said Rory Cowan, CEO of Lionbridge. "By allowing one agent to engage users in multiple languages in real time from one location, contact centers are able to optimize their lower cost operations, remove language barriers and effectively connect with customers and prospects on-demand, anytime in any geography."
GeoFluent is an on-demand translation platform that integrates Lionbridge's cloud-based language customization solutions with a statistical machine translation engine developed in IBM's Watson Research Center. As a result, enterprises gain a unique, real-time, secure SaaS solution based on proven technology that has been adopted successfully in large-scale commercial environments. GeoFluent Chat integrates with common contact center applications to allow agents to engage users in multiple languages in real time. As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement, and reduce global support costs through effective online customer care.
About Lionbridge
Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a provider of translation, development and testing solutions. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle - from development to translation, testing and maintenance. Global organizations rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com.
Lionbridge and Lionbridge GeoFluent, are trademarks or registered trademarks of Lionbridge Technologies, Inc. in the U.S. and throughout the world.
Contact:Sara BudaLionbridge Technologiessara.buda@lionbridge.com
781-434-6190
KEYWORDS: Lionbridge, Online Chat, Chat Translation, Online Engagement, Customer Care, Automated Translation, GeoFluent
SOURCE Lionbridge Technologies, Inc.
Lionbridge Technologies, Inc.
Web Site: http://www.lionbridge.com