HDI Announces Formation of the HDI Customer Technical Support Advisory Council
Poster: SySAdmin
Posted on August 16, 2011 at 7:14:01 AM
HDI Announces Formation of the HDI Customer Technical Support Advisory Council
New Council Will Provide Resources and Support for Externally Focused Support Professionals
COLORADO SPRINGS, Colo., Aug. 16, 2011 /PRNewswire/ -- HDI, the world's largest IT service and technical support association, announced today the formation of the HDI Customer Technical Support Advisory Council. This non-partisan, independent group of fifteen industry experts and experienced practitioners will use its combined knowledge and skills to develop additional resources for professionals who focus on providing technical support to "external" customers, the companies that sell products and services that require technical support.
The members of the advisory council, including support directors and executives from software development companies, dedicated support firms, and more, were chosen from invited applicants and will serve as a resource dedicated to assisting this specific community of support professionals. Drawing on the knowledge and experience of the members, the purpose of the advisory council is to provide objective guidance and additional clarity throughout the entire industry.
"There are over 120 years of collective experience between the members of the Advisory Council," said Craig Baxter, HDI's Global Brand Director, "and this new initiative will be a great resource for all customer technical support professionals, helping guide the support industry to greater heights and continued innovation."
The list of the appointed advisory council members was published on August 15 on the HDI website. For more information about the advisory council, its mission, and its members, visit ThinkHDI.com/CTSAC.
To even further develop this specific community, HDI is also launching a Customer Technical Support Forum. The HDI Customer Technical Support Forum is an elite group that allows senior-level technical support professionals from around the country to network, collaborate, and compare benchmark information with each other. The Forum's inaugural meeting will take place on October 24-27, 2011, in Oklahoma City, OK. For more information about the Customer Technical Support Forum, visit http://www.ThinkHDI.com/CTSForum.
About HDI
HDI is a global IT service and technical support membership association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit http://www.ThinkHDI.com or call +1 719.268.0174. HDI is part of UBM TechWeb.
About UBM TechWeb (http://www.TechWeb.com)
UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its core businesses - media solutions, marketing services, and professional information - UBM TechWeb produces the most respected and consumed brands, applications, and services in the technology market. More than 14.5 million business and technology professionals (CIOs, IT and IT Support managers, Web and digital professionals, software and game developers, government decision makers, telecom providers and business executives) actively participate in UBM TechWeb's communities. UBM TechWeb brands include: global face-to-face events such as Interop, Game Developers Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online networks such as InformationWeek, Light Reading, and Gamasutra; research, training, and certification services, including HDI, Pyramid Research, and InformationWeek Analytics; and market-leading magazines such as InformationWeek and Wall Street & Technology. UBM TechWeb is part of UBM, a global provider of media and information services for professional B2B communities and markets.
SOURCE HDI/UBM
HDI/UBM
CONTACT: Melanie Adamich, Director of Marketing, HDI, UBM TechWeb, +1-719-785-5391, or Cell +1-719-208-9773, madamich@thinkhdi.com
Web Site: http://www.TechWeb.com
New Council Will Provide Resources and Support for Externally Focused Support Professionals
COLORADO SPRINGS, Colo., Aug. 16, 2011 /PRNewswire/ -- HDI, the world's largest IT service and technical support association, announced today the formation of the HDI Customer Technical Support Advisory Council. This non-partisan, independent group of fifteen industry experts and experienced practitioners will use its combined knowledge and skills to develop additional resources for professionals who focus on providing technical support to "external" customers, the companies that sell products and services that require technical support.
The members of the advisory council, including support directors and executives from software development companies, dedicated support firms, and more, were chosen from invited applicants and will serve as a resource dedicated to assisting this specific community of support professionals. Drawing on the knowledge and experience of the members, the purpose of the advisory council is to provide objective guidance and additional clarity throughout the entire industry.
"There are over 120 years of collective experience between the members of the Advisory Council," said Craig Baxter, HDI's Global Brand Director, "and this new initiative will be a great resource for all customer technical support professionals, helping guide the support industry to greater heights and continued innovation."
The list of the appointed advisory council members was published on August 15 on the HDI website. For more information about the advisory council, its mission, and its members, visit ThinkHDI.com/CTSAC.
To even further develop this specific community, HDI is also launching a Customer Technical Support Forum. The HDI Customer Technical Support Forum is an elite group that allows senior-level technical support professionals from around the country to network, collaborate, and compare benchmark information with each other. The Forum's inaugural meeting will take place on October 24-27, 2011, in Oklahoma City, OK. For more information about the Customer Technical Support Forum, visit http://www.ThinkHDI.com/CTSForum.
About HDI
HDI is a global IT service and technical support membership association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit http://www.ThinkHDI.com or call +1 719.268.0174. HDI is part of UBM TechWeb.
About UBM TechWeb (http://www.TechWeb.com)
UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its core businesses - media solutions, marketing services, and professional information - UBM TechWeb produces the most respected and consumed brands, applications, and services in the technology market. More than 14.5 million business and technology professionals (CIOs, IT and IT Support managers, Web and digital professionals, software and game developers, government decision makers, telecom providers and business executives) actively participate in UBM TechWeb's communities. UBM TechWeb brands include: global face-to-face events such as Interop, Game Developers Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online networks such as InformationWeek, Light Reading, and Gamasutra; research, training, and certification services, including HDI, Pyramid Research, and InformationWeek Analytics; and market-leading magazines such as InformationWeek and Wall Street & Technology. UBM TechWeb is part of UBM, a global provider of media and information services for professional B2B communities and markets.
SOURCE HDI/UBM
HDI/UBM
CONTACT: Melanie Adamich, Director of Marketing, HDI, UBM TechWeb, +1-719-785-5391, or Cell +1-719-208-9773, madamich@thinkhdi.com
Web Site: http://www.TechWeb.com