Latest Version of ClickSoftware's ServiceOptimization Suite Enables Ultimate Workforce Flexibility and Control
Poster: SySAdmin
Posted on August 17, 2011 at 7:07:01 AM
Latest Version of ClickSoftware's ServiceOptimization Suite Enables Ultimate Workforce Flexibility and Control
Enhancements Address Customer Demand for Enterprise-Wide Scheduling, Shift Planning and Configurable Business Mobility
BURLINGTON, Massachusetts, August 17, 2011/PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ].
(NasdaqGS: CKSW), the leading provider of automated workforce management and
optimization solutions [http://www.clicksoftware.com/solutions/index.asp ],
today announced that it has released version 8.1.5 of its
ServiceOptimization Suite. This latest release delivers true enterprise-wide
scheduling, cutting edge mobile application configuration for non-technical
users in the Mobility Studio, and improved, intuitive usability across the
entire Workforce Management Platform.
The improvements are aligned to ClickSoftware's solution roadmap and
strategy to provide the world's most comprehensive Workforce Management
Platform. New functionality will promote improved workforce agility and
control; enabling ClickSoftware's clients to deploy its solutions to the
workforce faster in a manner that is aligned to their company strategy.
With version 8.1.5, clients now take control of all workforce operations
with enterprise-wide scheduling using a combination of ClickSchedule and
ClickRoster. This complete end-to-end offering optimizes the deployment of
the entire workforce; not just those employees out in the field, but also
those who are office/plant based, using the same Workforce Management
Platform. This means that employees can be quickly aligned to company
objectives across any number of businesses or departments regardless of
their role.
ClickSoftware's Mobility Studio allows enterprises to build and
configure mobility applications that utilize the latest HTML5 standards so
that they are device agnostic. Version 8.1.5 adds to this the Business Views
Engine enabling business users with no technical ability to create and
configure modular mobile applications with no coding, and using drag and
drop wizards to meet role-based requirements. As a result organizations can
reduce the time-to-market of important mobile applications and any reliance
on costly technical resources.
"ClickSoftware already provides the world's most complete Workforce
Management Platform: no matter what business functionality you decide to
start with, you'll be able to extend your workforce management to more and
more solutions, all working together to cover the processes and roles
involved in planning, performing and monitoring your workforce activities.
These latest enhancements widen the competitive gap," said Dr. Moshe
BenBassat, Chairman and CEO of ClickSoftware. "For many years we have also
been driving the enterprise mobility agenda. We believe that giving business
users the ability to configure mobile business solutions on their terms
brings multiple strategic benefits to our customers."
In addition to this, for ClickMobile Advanced, ClickSoftware has
expanded its commitment to the Sybase infrastructure by adding its first
generation support for the Sybase Unwired Platform (SUP).
ClickSoftware has long promoted the considerable benefits that come with
an optimized Workforce Management Platform, from employees utilizing mobile
enterprise solutions for the first time, through to the ongoing
transformation of working practices. For both new and existing users of
ClickSoftware, this latest release will lead to a swifter adoption of the
latest functionality, leading to a faster Return on Investment (ROI) with
implementations becoming easier and faster.
"Workforce management is coming of age," continued Dr. BenBassat. "The
clear ROI is difficult for C-level executives to ignore; we are seeing the
move from a 'nice to have' technology, to a core enterprise solution that
takes companies to the next level of competitiveness. These latest
improvements are another firm step in that direction."
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management
and optimization solutions for every size of service business. Our portfolio
of solutions, available on demand and on premises, create business value
through higher levels of productivity, customer satisfaction and operational
efficiency. Our patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term capacity
planning, shift planning, real-time scheduling, mobility and location-based
services, as well as on-going communication with the consumer on the
expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 20 years ago, we have
perfected solutions for solving a wide variety of problems on Who does What,
for Whom, with What, Where and When. The combination of proven technology
with educational services helps businesses find the right balance between
reducing costs, increasing customer satisfaction, employee preferences and
industry regulations/legislation. ClickSoftware's solutions manage over
250,000 resources in service businesses across a variety of industries and
geographies. Our flexible deployment approach, breadth and depth of
solutions and strong partnerships with leading CRM/ERP vendors and system
integrators makes us the number one choice to deliver superb business
performance to any organization. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter
[http://twitter.com/clicksoftware ].
Safe Harbor
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of 1995 and
other U.S Federal securities laws. These forward-looking statements include,
but are not limited to, those statements regarding expected benefits from
using ClickSoftware's solutions. Such "forward-looking statements" involve
known and unknown risks, uncertainties and other factors that may cause
actual results or performance to differ materially from those projected,
including those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended December 31,
2010 and in subsequent filings with the Securities and Exchange Commission.
Except as otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information, future
events or otherwise.
ClickSoftware Company Contact
Melissa Banaszak
ClickSoftware
melissa.banaszak@clicksoftware.com
+1-781-272-5903 Ext: 2272
ClickSoftware Media Contact
Dan Carlson
Corporate Ink
dcarlson@corporateink.com
+1-617-969-9192
Source: ClickSoftware Technologies Ltd
.
Enhancements Address Customer Demand for Enterprise-Wide Scheduling, Shift Planning and Configurable Business Mobility
BURLINGTON, Massachusetts, August 17, 2011/PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ].
(NasdaqGS: CKSW), the leading provider of automated workforce management and
optimization solutions [http://www.clicksoftware.com/solutions/index.asp ],
today announced that it has released version 8.1.5 of its
ServiceOptimization Suite. This latest release delivers true enterprise-wide
scheduling, cutting edge mobile application configuration for non-technical
users in the Mobility Studio, and improved, intuitive usability across the
entire Workforce Management Platform.
The improvements are aligned to ClickSoftware's solution roadmap and
strategy to provide the world's most comprehensive Workforce Management
Platform. New functionality will promote improved workforce agility and
control; enabling ClickSoftware's clients to deploy its solutions to the
workforce faster in a manner that is aligned to their company strategy.
With version 8.1.5, clients now take control of all workforce operations
with enterprise-wide scheduling using a combination of ClickSchedule and
ClickRoster. This complete end-to-end offering optimizes the deployment of
the entire workforce; not just those employees out in the field, but also
those who are office/plant based, using the same Workforce Management
Platform. This means that employees can be quickly aligned to company
objectives across any number of businesses or departments regardless of
their role.
ClickSoftware's Mobility Studio allows enterprises to build and
configure mobility applications that utilize the latest HTML5 standards so
that they are device agnostic. Version 8.1.5 adds to this the Business Views
Engine enabling business users with no technical ability to create and
configure modular mobile applications with no coding, and using drag and
drop wizards to meet role-based requirements. As a result organizations can
reduce the time-to-market of important mobile applications and any reliance
on costly technical resources.
"ClickSoftware already provides the world's most complete Workforce
Management Platform: no matter what business functionality you decide to
start with, you'll be able to extend your workforce management to more and
more solutions, all working together to cover the processes and roles
involved in planning, performing and monitoring your workforce activities.
These latest enhancements widen the competitive gap," said Dr. Moshe
BenBassat, Chairman and CEO of ClickSoftware. "For many years we have also
been driving the enterprise mobility agenda. We believe that giving business
users the ability to configure mobile business solutions on their terms
brings multiple strategic benefits to our customers."
In addition to this, for ClickMobile Advanced, ClickSoftware has
expanded its commitment to the Sybase infrastructure by adding its first
generation support for the Sybase Unwired Platform (SUP).
ClickSoftware has long promoted the considerable benefits that come with
an optimized Workforce Management Platform, from employees utilizing mobile
enterprise solutions for the first time, through to the ongoing
transformation of working practices. For both new and existing users of
ClickSoftware, this latest release will lead to a swifter adoption of the
latest functionality, leading to a faster Return on Investment (ROI) with
implementations becoming easier and faster.
"Workforce management is coming of age," continued Dr. BenBassat. "The
clear ROI is difficult for C-level executives to ignore; we are seeing the
move from a 'nice to have' technology, to a core enterprise solution that
takes companies to the next level of competitiveness. These latest
improvements are another firm step in that direction."
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management
and optimization solutions for every size of service business. Our portfolio
of solutions, available on demand and on premises, create business value
through higher levels of productivity, customer satisfaction and operational
efficiency. Our patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term capacity
planning, shift planning, real-time scheduling, mobility and location-based
services, as well as on-going communication with the consumer on the
expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 20 years ago, we have
perfected solutions for solving a wide variety of problems on Who does What,
for Whom, with What, Where and When. The combination of proven technology
with educational services helps businesses find the right balance between
reducing costs, increasing customer satisfaction, employee preferences and
industry regulations/legislation. ClickSoftware's solutions manage over
250,000 resources in service businesses across a variety of industries and
geographies. Our flexible deployment approach, breadth and depth of
solutions and strong partnerships with leading CRM/ERP vendors and system
integrators makes us the number one choice to deliver superb business
performance to any organization. The company is headquartered in the United
States and Israel, with offices across Europe, and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter
[http://twitter.com/clicksoftware ].
Safe Harbor
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of 1995 and
other U.S Federal securities laws. These forward-looking statements include,
but are not limited to, those statements regarding expected benefits from
using ClickSoftware's solutions. Such "forward-looking statements" involve
known and unknown risks, uncertainties and other factors that may cause
actual results or performance to differ materially from those projected,
including those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended December 31,
2010 and in subsequent filings with the Securities and Exchange Commission.
Except as otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information, future
events or otherwise.
ClickSoftware Company Contact
Melissa Banaszak
ClickSoftware
melissa.banaszak@clicksoftware.com
+1-781-272-5903 Ext: 2272
ClickSoftware Media Contact
Dan Carlson
Corporate Ink
dcarlson@corporateink.com
+1-617-969-9192
Source: ClickSoftware Technologies Ltd
.