Objet Kicks Off Annual Customer Survey as Part of Strategy to Ensure Customers' Needs are Met
Poster: SySAdmin
Posted on November 3, 2011 at 6:14:01 AM
Objet Kicks Off Annual Customer Survey as Part of Strategy to Ensure Customers' Needs are Met
REHOVOT, Israel, November 3, 2011/PRNewswire/ --
Customer Satisfaction Increases Year Over Year; Last Year, 75.6% Gave
Objet Highest Marks in Overall Satisfaction
Objet Ltd [http://www.objet.com ]., the innovation leader in 3D printing
for rapid prototyping [http://www.objet.com/rapid_prototyping ] and additive
manufacturing, has launched its annual customer survey for 2011. The
worldwide survey, now in its third year, is a key part of Objet's ongoing
strategy to listen closely to customers' views of Objet products and
services. Based on their responses, Objet assigns teams to address the
feedback and requirements and to monitor improvement.
Overall, Objet consistently scores highly in multiple areas relating to
its product offering and service delivery. More than 75% of respondents to
the 2010 survey said there was a "high" or "very high" likelihood they would
recommend Objet to others. In terms of general satisfaction, 75.6% of
customers rated their satisfaction either "high" or "very high". The
percentage of respondents who gave the highest possible score for
installation and training improved by 20% from 2009 to 2010. Year over year
improvements such as these confirm the effectiveness of Objet's strategy of
listening to customers and implementing changes.
Following last year's survey, Objet set more than 120 key performance
indicators (KPIs), providing a clear set of action items that were
implemented in order to meet the issues that were raised in the survey. The
results of this year's survey will enable Objet to evaluate the
effectiveness of its continual improvement efforts and to further upgrade
its performance.
"Placing our customers' satisfaction at the top of our priorities is
part of our commitment to ensuring they enjoy the highest value from our
offering," said David Reis, CEO of Objet. "Our annual customer survey allows
us to better address customers' needs, which we trust will provide valuable
benefits to future customers as well."
"We encourage all our customers to complete the 2011 Survey as it's a
powerful opportunity for them to be heard and for us to listen attentively
to their requests," continued Mr. Reis.
About Objet
Objet Ltd. [http://www.objet.com ], is a leading provider of high
quality, cost effective inkjet-based 3D printing systems and materials. A
global company, Objet has offices in North America, Europe, Japan, China,
Hong Kong, and India.
Objet's 3D printing systems and 3D printing materials are ideal for any
company involved in the manufacture or design of physical products using 3D
software or other 3D content. Companies using Objet's solutions can be
typically found in sectors [http://www.objet.com/INDUSTRIES ] such as
consumer goods & electronics, aerospace & defense, automotive, education,
dental, medical and medical devices, architecture, industrial machinery,
footwear, sporting goods, toys and service bureaus.
Founded in 1998, the company has thousands of customers
[http://www.objet.com/RESOURCES/Case_Studies ] worldwide including a
substantial share of the relevant Fortune 100 and Fortune 500. Its
award-winning technology (12 awards in 5 years) is based upon over 110
patents and patent pending inventions.
Objet's advanced 3D printing systems and range of over 60 materials
[http://www.objet.com/3D-Printing-Materials ] enable professionals to build
prototypes that accurately simulate the true look, feel and function of an
end-product, even complex, assembled goods. The Objet Connex
[http://www.objet.com/3D-Printer/Objet_Connex_Family ](TM) line of
multi-material 3D printers features the world's only technology to
simultaneously jet 2 materials. With this, users can print many different
materials into a single part and print various mixed parts on the same build
tray. Users can also create advanced composite materials, or Digital
Materials
[http://www.objet.com/3D-Printing-Materials/Overview/Digital_Materials ](TM)
featuring unique mechanical and thermal properties. Objet's range of over 60
3D printing materials [http://www.objet.com/3D-Printing-Materials ] simulate
properties ranging from rigid
[http://www.objet.com/3D-Printing-Materials/Overview/Rigid_Opaque ] to
rubber-like
[http://www.objet.com/3D-Printing-Materials/Overview/Rubber-like ],
transparent [http://www.objet.com/3D-Printing-Materials/Overview/Transparent ]
to opaque and standard to ABS-grade engineering plastics
[http://www.objet.com/3D-Printing-Materials/Overview/ABS-like ], with a large
number of in-between shore grades and shades.
Objet's 3D printers [http://www.objet.com/3D-Printer/Products_Overview ]
are available in a range of form-factors, from cost-effective desktop 3D
printers ideal for entry-level professionals all the way to industrial-scale
multi-material machines for front-line designers and top manufacturers.
Objet's 3D printers feature the industry's highest-resolution 3D printing
quality, based on 16-micron (0.0006 in.) super-thin layering, wide material
versatility, office friendliness and ease of operation.
For more information, visit us at http://www.objet.com [http://www.objet.com ],
and for more about 3D printing industry-related news, business issues and
trends, read the Objet blog [http://blog.objet.com ].
(c) 2011 Objet, Objet24, Objet30, Objet Studio, Quadra, QuadraTempo,
FullCure, SHR, Eden, Eden250, Eden260, Eden260V, Eden330, Eden350, Eden350V,
Eden500V, Job Manager, CADMatrix, Connex, Connex260, Connex350, Connex500,
Alaris, Alaris30, PolyLog, TangoBlack, TangoGray, TangoPlus, TangoBlackPlus,
VeroBlue, VeroBlack, VeroClear, VeroDent, VeroGray, VeroWhite,
VeroWhitePlus, Durus, Digital Materials, PolyJet, PolyJet Matrix, ABS-like
and ObjetGreen are trademarks or registered trademarks of Objet Geometries
Ltd. and may be registered in certain jurisdictions. All other trademarks
belong to their respective owners.
Objet Media Contacts
USA Europe
Caitlin Hool Claire Russell-Jones
Gabbegroup UK Bespoke
Tel. +1-212-220-4444 Tel: +44-1737-215200
claire@bespoke.co.uk</A>
Asia Pacific Japan
Jenny Chan Masaya Takahama
The Hoffman Agency The Hoffman Agency, Japan
Tel: +81-3-2231-8101 Tel: +81-3-5159-2145
mtakahama@hoffman.com</A>
India Korea
Shivalika Chadha Jihyun Lee
Avian Media The Hoffman Agency Korea
Tel. +91-9717838601 Tel. +82-10-3408-1609
jhlee@hoffman.com</A>
South Africa
Alison McDonald
PR Connections
Tel. +27(0)11-468-1192
alison@pr.co.za</A>
Objet</STRONG>
Arita Mattsoff
Objet
Tel. +972-8-931-4314
arita@objet.com</A>
China</STRONG>
Dong Chen
The Hoffman Agency, China
Tel. +86-21-6391-5869
dchen@hoffman.com</A>
Mexico</STRONG>
Patricia Tawil
IDESA
Tel. +52-55-5253-9670
ptawil@idesap.com</A>
Source: Objet Ltd
.
REHOVOT, Israel, November 3, 2011/PRNewswire/ --
Customer Satisfaction Increases Year Over Year; Last Year, 75.6% Gave
Objet Highest Marks in Overall Satisfaction
Objet Ltd [http://www.objet.com ]., the innovation leader in 3D printing
for rapid prototyping [http://www.objet.com/rapid_prototyping ] and additive
manufacturing, has launched its annual customer survey for 2011. The
worldwide survey, now in its third year, is a key part of Objet's ongoing
strategy to listen closely to customers' views of Objet products and
services. Based on their responses, Objet assigns teams to address the
feedback and requirements and to monitor improvement.
Overall, Objet consistently scores highly in multiple areas relating to
its product offering and service delivery. More than 75% of respondents to
the 2010 survey said there was a "high" or "very high" likelihood they would
recommend Objet to others. In terms of general satisfaction, 75.6% of
customers rated their satisfaction either "high" or "very high". The
percentage of respondents who gave the highest possible score for
installation and training improved by 20% from 2009 to 2010. Year over year
improvements such as these confirm the effectiveness of Objet's strategy of
listening to customers and implementing changes.
Following last year's survey, Objet set more than 120 key performance
indicators (KPIs), providing a clear set of action items that were
implemented in order to meet the issues that were raised in the survey. The
results of this year's survey will enable Objet to evaluate the
effectiveness of its continual improvement efforts and to further upgrade
its performance.
"Placing our customers' satisfaction at the top of our priorities is
part of our commitment to ensuring they enjoy the highest value from our
offering," said David Reis, CEO of Objet. "Our annual customer survey allows
us to better address customers' needs, which we trust will provide valuable
benefits to future customers as well."
"We encourage all our customers to complete the 2011 Survey as it's a
powerful opportunity for them to be heard and for us to listen attentively
to their requests," continued Mr. Reis.
About Objet
Objet Ltd. [http://www.objet.com ], is a leading provider of high
quality, cost effective inkjet-based 3D printing systems and materials. A
global company, Objet has offices in North America, Europe, Japan, China,
Hong Kong, and India.
Objet's 3D printing systems and 3D printing materials are ideal for any
company involved in the manufacture or design of physical products using 3D
software or other 3D content. Companies using Objet's solutions can be
typically found in sectors [http://www.objet.com/INDUSTRIES ] such as
consumer goods & electronics, aerospace & defense, automotive, education,
dental, medical and medical devices, architecture, industrial machinery,
footwear, sporting goods, toys and service bureaus.
Founded in 1998, the company has thousands of customers
[http://www.objet.com/RESOURCES/Case_Studies ] worldwide including a
substantial share of the relevant Fortune 100 and Fortune 500. Its
award-winning technology (12 awards in 5 years) is based upon over 110
patents and patent pending inventions.
Objet's advanced 3D printing systems and range of over 60 materials
[http://www.objet.com/3D-Printing-Materials ] enable professionals to build
prototypes that accurately simulate the true look, feel and function of an
end-product, even complex, assembled goods. The Objet Connex
[http://www.objet.com/3D-Printer/Objet_Connex_Family ](TM) line of
multi-material 3D printers features the world's only technology to
simultaneously jet 2 materials. With this, users can print many different
materials into a single part and print various mixed parts on the same build
tray. Users can also create advanced composite materials, or Digital
Materials
[http://www.objet.com/3D-Printing-Materials/Overview/Digital_Materials ](TM)
featuring unique mechanical and thermal properties. Objet's range of over 60
3D printing materials [http://www.objet.com/3D-Printing-Materials ] simulate
properties ranging from rigid
[http://www.objet.com/3D-Printing-Materials/Overview/Rigid_Opaque ] to
rubber-like
[http://www.objet.com/3D-Printing-Materials/Overview/Rubber-like ],
transparent [http://www.objet.com/3D-Printing-Materials/Overview/Transparent ]
to opaque and standard to ABS-grade engineering plastics
[http://www.objet.com/3D-Printing-Materials/Overview/ABS-like ], with a large
number of in-between shore grades and shades.
Objet's 3D printers [http://www.objet.com/3D-Printer/Products_Overview ]
are available in a range of form-factors, from cost-effective desktop 3D
printers ideal for entry-level professionals all the way to industrial-scale
multi-material machines for front-line designers and top manufacturers.
Objet's 3D printers feature the industry's highest-resolution 3D printing
quality, based on 16-micron (0.0006 in.) super-thin layering, wide material
versatility, office friendliness and ease of operation.
For more information, visit us at http://www.objet.com [http://www.objet.com ],
and for more about 3D printing industry-related news, business issues and
trends, read the Objet blog [http://blog.objet.com ].
(c) 2011 Objet, Objet24, Objet30, Objet Studio, Quadra, QuadraTempo,
FullCure, SHR, Eden, Eden250, Eden260, Eden260V, Eden330, Eden350, Eden350V,
Eden500V, Job Manager, CADMatrix, Connex, Connex260, Connex350, Connex500,
Alaris, Alaris30, PolyLog, TangoBlack, TangoGray, TangoPlus, TangoBlackPlus,
VeroBlue, VeroBlack, VeroClear, VeroDent, VeroGray, VeroWhite,
VeroWhitePlus, Durus, Digital Materials, PolyJet, PolyJet Matrix, ABS-like
and ObjetGreen are trademarks or registered trademarks of Objet Geometries
Ltd. and may be registered in certain jurisdictions. All other trademarks
belong to their respective owners.
Objet Media Contacts
USA Europe
Caitlin Hool Claire Russell-Jones
Gabbegroup UK Bespoke
Tel. +1-212-220-4444 Tel: +44-1737-215200
claire@bespoke.co.uk</A>
Asia Pacific Japan
Jenny Chan Masaya Takahama
The Hoffman Agency The Hoffman Agency, Japan
Tel: +81-3-2231-8101 Tel: +81-3-5159-2145
mtakahama@hoffman.com</A>
India Korea
Shivalika Chadha Jihyun Lee
Avian Media The Hoffman Agency Korea
Tel. +91-9717838601 Tel. +82-10-3408-1609
jhlee@hoffman.com</A>
South Africa
Alison McDonald
PR Connections
Tel. +27(0)11-468-1192
alison@pr.co.za</A>
Objet</STRONG>
Arita Mattsoff
Objet
Tel. +972-8-931-4314
arita@objet.com</A>
China</STRONG>
Dong Chen
The Hoffman Agency, China
Tel. +86-21-6391-5869
dchen@hoffman.com</A>
Mexico</STRONG>
Patricia Tawil
IDESA
Tel. +52-55-5253-9670
ptawil@idesap.com</A>
Source: Objet Ltd
.