NICE Selected by US Outsourcer C3 for Improving Interaction Management and Enabling Real-time Payment Card Industry, PCI Compliance
Poster: SySAdmin
Posted on November 14, 2011 at 7:42:06 AM
NICE Selected by US Outsourcer C3 for Improving Interaction Management and Enabling Real-time Payment Card Industry, PCI Compliance
C3 replaces competitive system with latest version of NICE solution for its scalability and lower TCO
RA'ANANA, Israel, November 14, 2011/PRNewswire-FirstCall/ --
NICE Systems Ltd. (NASDAQ: NICE), today announced that
C3/CustomerContactChannels (C3), a global provider of customer management
solutions, is enhancing its recording and quality management systems with
NICE Interaction Management and NICE Quality Management, recording and
quality management solutions of the NICE SmartCenter Workforce Optimization
[http://www.nice.com/smartcenter-suite ] suite.
C3/CustomerContactChannels, a global provider of customer management and
business processing services, offers solutions for a variety of industries,
including the healthcare, telecommunications, travel, and finance sectors.
C3 partners with companies throughout the Americas, Europe and Asia,
implementing customer management solutions and providing new and unique
technologies. In the face of recent global economic conditions, C3 continues
to earn new business and expand its operations. The flexibility and
scalability of the NICE solution for supporting C3's continued expansion are
among the reasons for its selection.
Rick Ferry, C3's President and COO said, "We selected NICE as more than
a technology solution provider. We view NICE as a partner in helping us
differentiate ourselves from our competition, as we strive to help our
clients provide the highest level of service to their customers. The NICE
solution will provide us performance, security and cost benefits. On the
performance level, its scalability for virtualized environments will enable
us to lower the hardware resources required as well as reduce overall Total
Cost of Ownership (TCO). NICE will also enable us to help our clients
protect their customers' privacy with advanced real-time capabilities that
ensure compliance with the Payment Card Industry Data Security Standard
(PCI-DSS)
[http://www.nice.com/interaction-recording/contact-center-pci-dss-compliance ]
."
NICE Interaction Management was also selected for its enterprise
readiness, with easy (click-and-go) deployment, rapid implementation; and
integrated out-of-the-box system monitoring and reporting. It will enable C3
with multi-tenancy capabilities, easy configuration and ongoing management,
and advanced virtualization for higher scalability.
Yochai Rozenblat, President and CEO of NICE Americas, said, "We are
pleased to add C3 to the NICE customer base. The company is quickly growing
and the latest release of NICE Interaction Management provides the agility
and scalability that suits C3's needs. We're confident that our solutions
can grow with C3, supporting a multitude of contact center environments."
About C3
C3/CustomerContactChannels is a global provider of BPO services unlike
any other in the market today. Services include Sales, Service, Performance
Optimization, Reputation Management and complete customer interaction
management via traditional, web, and emerging communication channels. C3
positively engages and promotes our clients' brands with every contact we
make with their customers. With a global team that is thousands of employees
strong, the company is headquartered in Plantation, FL. More information can
be found at http://www.c3connect.com.
The NICE Enterprise offering addresses the needs of customer-centric
businesses with intent-based solutions. Driven by real-time, cross-channel
analytics [http://www.nice.com/cross-channel-analytics ], NICE provides
solutions for increasing revenue, enhancing customer experience, improving
regulatory compliance, and optimizing contact center and back office
operations [http://www.nice.com/back-office ]. NICE Enterprise solutions are
implemented by contact centers of all sizes, branches, trading floors and
back offices.
About NICE Systems
NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based
solutions that capture and analyze interactions and transactions, realize
intent, and extract and leverage insights to deliver impact in real time.
Driven by cross-channel and multi-sensor analytics, NICE solutions enable
organizations to improve business performance, increase operational
efficiency, prevent financial crime, ensure compliance, and enhance safety
and security. NICE serves over 25,000 organizations in the enterprise and
security sectors, representing a variety of sizes and industries in more
than 150 countries, and including over 80 of the Fortune 100 companies.
http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered
trademarks of NICE Systems. All other marks are trademarks of their
respective owners. For a full list of NICE Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Messer Rozenblat,,
are based on the current expectations of the management of NICE-Systems Ltd.
(the Company) only, and are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited to the
impact of the global economic environment on the Company's customer base
(particularly financial services firms) and the resulting uncertainties;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel;
loss of market share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution arrangements. For a
more detailed description of the risk factors and uncertainties affecting
the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company's Annual Report on
Form 20-F. The forward-looking statements contained in this press release
are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
To read the press release on NICE.com click here
[http://www.nice.com/nice-selected-us-outsourcer-c3-improving-interaction-management-and-enabling-real-time-payment-card ]
.
Corporate Media Contact
Galit Belkind, +1-877-245-7448, galit.belkind@nice.com
Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn, +972-9-775-3798, ir@nice.com, CET
Source: NICE Systems Ltd.
.
C3 replaces competitive system with latest version of NICE solution for its scalability and lower TCO
RA'ANANA, Israel, November 14, 2011/PRNewswire-FirstCall/ --
NICE Systems Ltd. (NASDAQ: NICE), today announced that
C3/CustomerContactChannels (C3), a global provider of customer management
solutions, is enhancing its recording and quality management systems with
NICE Interaction Management and NICE Quality Management, recording and
quality management solutions of the NICE SmartCenter Workforce Optimization
[http://www.nice.com/smartcenter-suite ] suite.
C3/CustomerContactChannels, a global provider of customer management and
business processing services, offers solutions for a variety of industries,
including the healthcare, telecommunications, travel, and finance sectors.
C3 partners with companies throughout the Americas, Europe and Asia,
implementing customer management solutions and providing new and unique
technologies. In the face of recent global economic conditions, C3 continues
to earn new business and expand its operations. The flexibility and
scalability of the NICE solution for supporting C3's continued expansion are
among the reasons for its selection.
Rick Ferry, C3's President and COO said, "We selected NICE as more than
a technology solution provider. We view NICE as a partner in helping us
differentiate ourselves from our competition, as we strive to help our
clients provide the highest level of service to their customers. The NICE
solution will provide us performance, security and cost benefits. On the
performance level, its scalability for virtualized environments will enable
us to lower the hardware resources required as well as reduce overall Total
Cost of Ownership (TCO). NICE will also enable us to help our clients
protect their customers' privacy with advanced real-time capabilities that
ensure compliance with the Payment Card Industry Data Security Standard
(PCI-DSS)
[http://www.nice.com/interaction-recording/contact-center-pci-dss-compliance ]
."
NICE Interaction Management was also selected for its enterprise
readiness, with easy (click-and-go) deployment, rapid implementation; and
integrated out-of-the-box system monitoring and reporting. It will enable C3
with multi-tenancy capabilities, easy configuration and ongoing management,
and advanced virtualization for higher scalability.
Yochai Rozenblat, President and CEO of NICE Americas, said, "We are
pleased to add C3 to the NICE customer base. The company is quickly growing
and the latest release of NICE Interaction Management provides the agility
and scalability that suits C3's needs. We're confident that our solutions
can grow with C3, supporting a multitude of contact center environments."
About C3
C3/CustomerContactChannels is a global provider of BPO services unlike
any other in the market today. Services include Sales, Service, Performance
Optimization, Reputation Management and complete customer interaction
management via traditional, web, and emerging communication channels. C3
positively engages and promotes our clients' brands with every contact we
make with their customers. With a global team that is thousands of employees
strong, the company is headquartered in Plantation, FL. More information can
be found at http://www.c3connect.com.
The NICE Enterprise offering addresses the needs of customer-centric
businesses with intent-based solutions. Driven by real-time, cross-channel
analytics [http://www.nice.com/cross-channel-analytics ], NICE provides
solutions for increasing revenue, enhancing customer experience, improving
regulatory compliance, and optimizing contact center and back office
operations [http://www.nice.com/back-office ]. NICE Enterprise solutions are
implemented by contact centers of all sizes, branches, trading floors and
back offices.
About NICE Systems
NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based
solutions that capture and analyze interactions and transactions, realize
intent, and extract and leverage insights to deliver impact in real time.
Driven by cross-channel and multi-sensor analytics, NICE solutions enable
organizations to improve business performance, increase operational
efficiency, prevent financial crime, ensure compliance, and enhance safety
and security. NICE serves over 25,000 organizations in the enterprise and
security sectors, representing a variety of sizes and industries in more
than 150 countries, and including over 80 of the Fortune 100 companies.
http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered
trademarks of NICE Systems. All other marks are trademarks of their
respective owners. For a full list of NICE Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Messer Rozenblat,,
are based on the current expectations of the management of NICE-Systems Ltd.
(the Company) only, and are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited to the
impact of the global economic environment on the Company's customer base
(particularly financial services firms) and the resulting uncertainties;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel;
loss of market share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution arrangements. For a
more detailed description of the risk factors and uncertainties affecting
the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company's Annual Report on
Form 20-F. The forward-looking statements contained in this press release
are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
To read the press release on NICE.com click here
[http://www.nice.com/nice-selected-us-outsourcer-c3-improving-interaction-management-and-enabling-real-time-payment-card ]
.
Corporate Media Contact
Galit Belkind, +1-877-245-7448, galit.belkind@nice.com
Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn, +972-9-775-3798, ir@nice.com, CET
Source: NICE Systems Ltd.
.