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Mproof Integrates Hitachi IT Operations Analyzer into its Clientele ITSM(R) Product Suite
WASSENAAR, The Netherlands, November 14, 2011/PRNewswire/ --
Mproof, a leading provider of IT Service Management, customer support
and self-service software for the midmarket, announced today the integration
of Hitachi IT Operations Analyzer with Mproofs core product - Clientele
ITSM(R), providing an enhanced IT management solution to the market.
Hitachi IT Operations Analyzer, an IT system and performance
availability monitoring software from Hitachi Data Systems (HDS), is
specifically designed to help IT professionals by maximizing system uptime,
increasing IT efficiency, reducing costs and viewing the entire IT
infrastructure from a single console. It simplifies IT management by
allowing customers to monitor the availability of servers, switches and
storage devices from one screen. At the same time, it reduces the mean time
to diagnose (MTTD) IT infrastructure outages, resolving one of the key pain
points for midsized organizations.
The integration of Mproofs Clientele ITSM(R) and Hitachi IT Operations
Analyzer provides a one-stop solution for a more complete and connected view
of data center operations - from IT Service Management to IT Operations
Management ensuring service levels are met and maintained.
"With the new integration capabilities of both products we are now able
to fully utilize the synergy between Hitachi IT Operations Analyzer and
Clientele ITSM. I'm convinced our customers will benefit from it and as a
result see a decrease in business downtime," says Gerben van Kesteren,
Business Development Director of Mproof.
"This integration will provide a real boost for customers toward meeting
business goals and improving efficiencies," said Franco Amato, director,
Global Sales and Marketing, Hitachi IT Operations Software, Hitachi Data
Systems. "With Hitachi IT Operations Analyzer, ITSM customers now have
real-time awareness of issues to improve incident communication so they can
be owned, controlled and resolved as directed by service levels."
Through this integration, customers benefit from comprehensive
visibility and control of network infrastructure and proactive management of
incidents and problems as they occur. This solution is easy to deploy and
delivers in-depth IT Service Management, monitoring, analysis and reporting
in a combined offering. Customers can improve efficiencies, identify
critical problems, diminish risks and make better decisions based on
real-time data, improving the level of IT service to the business.
For more information, please visit: http://www.mproof.com
Source: Mproof
Media Contacts: Gerben van Kesteren, Mproof International, +31(0)70-511-7006, g.vankesteren@mproof.com
Mproof Integrates Hitachi IT Operations Analyzer into its Clientele ITSM(R) Product Suite
WASSENAAR, The Netherlands, November 14, 2011/PRNewswire/ --
Mproof, a leading provider of IT Service Management, customer support
and self-service software for the midmarket, announced today the integration
of Hitachi IT Operations Analyzer with Mproofs core product - Clientele
ITSM(R), providing an enhanced IT management solution to the market.
Hitachi IT Operations Analyzer, an IT system and performance
availability monitoring software from Hitachi Data Systems (HDS), is
specifically designed to help IT professionals by maximizing system uptime,
increasing IT efficiency, reducing costs and viewing the entire IT
infrastructure from a single console. It simplifies IT management by
allowing customers to monitor the availability of servers, switches and
storage devices from one screen. At the same time, it reduces the mean time
to diagnose (MTTD) IT infrastructure outages, resolving one of the key pain
points for midsized organizations.
The integration of Mproofs Clientele ITSM(R) and Hitachi IT Operations
Analyzer provides a one-stop solution for a more complete and connected view
of data center operations - from IT Service Management to IT Operations
Management ensuring service levels are met and maintained.
"With the new integration capabilities of both products we are now able
to fully utilize the synergy between Hitachi IT Operations Analyzer and
Clientele ITSM. I'm convinced our customers will benefit from it and as a
result see a decrease in business downtime," says Gerben van Kesteren,
Business Development Director of Mproof.
"This integration will provide a real boost for customers toward meeting
business goals and improving efficiencies," said Franco Amato, director,
Global Sales and Marketing, Hitachi IT Operations Software, Hitachi Data
Systems. "With Hitachi IT Operations Analyzer, ITSM customers now have
real-time awareness of issues to improve incident communication so they can
be owned, controlled and resolved as directed by service levels."
Through this integration, customers benefit from comprehensive
visibility and control of network infrastructure and proactive management of
incidents and problems as they occur. This solution is easy to deploy and
delivers in-depth IT Service Management, monitoring, analysis and reporting
in a combined offering. Customers can improve efficiencies, identify
critical problems, diminish risks and make better decisions based on
real-time data, improving the level of IT service to the business.
For more information, please visit: http://www.mproof.com
Source: Mproof
Media Contacts: Gerben van Kesteren, Mproof International, +31(0)70-511-7006, g.vankesteren@mproof.com