DAB Bank AG Upgrades NICE Environment with NICE Interaction Management to Enhance Compliance Capabilities
Poster: SySAdmin
Posted on November 28, 2011 at 7:14:01 AM
DAB Bank AG Upgrades NICE Environment with NICE Interaction Management to Enhance Compliance Capabilities
Capabilities displayed with German bank demonstrate NICE's leadership in the area of compliance
RA'ANANA, Israel, November 28, 2011/PRNewswire-FirstCall/ --
NICE (NASDAQ: NICE), today announced that DAB Bank AG, a German direct bank
specializing in securities-related services, has completed deployment of the latest
release of NICE Interaction Management, upgrading its existing implementation of the NICE
solutions for workforce management
[http://www.nice.com/smartcenter-suite/workforce-management ] and compliance recording
[http://www.nice.com/compliance-recording ].
DAB will benefit from this upgrade with newly introduced capabilities in NICE
Interactions Management, including enhanced compliance and risk management and increased
enterprise readiness. As new compliance and risk management needs have arisen for the
company, they are now able to retain interactions for up to 10 years. Furthermore, NICE
Interaction Management supports complex virtualization requirements and has VMWare
Ready[TM]status to support DAB's specific virtual environment needs. It features an
advanced and easy deployment facility which enabled a 'click and go' software upgrade that
took less than eight hours to complete with no data loss.
Stephan Jauch, Manager IT Operations, at DAB Bank AG said, "We decided to upgrade our
existing NICE implementation to provide us with a robust and highly reliable call
recording [http://www.nice.com/operational-efficiency/call-center-recording ] solution
that will help us improve our compliance adherence. Based on the benefits we have
experienced for many years with NICE, we believe that the new capabilities in NICE
Interaction Management will help us achieve these goals. After completing implementation
and starting production, we have found the solution to be a very reliable system that is
supported by a highly dedicated and professional team."
"With the new version of NICE Interaction Management for our virtualized environment,
we are confident that we can adhere to external regulatory and internal compliance
requirements. The solution will enable us to keep all needed interactions for extremely
long periods of time. NICE is unique in providing such an advanced and smart retention
mechanism that requires no quality assurance," added NAME.
Ad Ketelaars, President of NICE EMEA, said, "We are pleased to provide the solutions
to enhance DAB's compliance recording needs. The selection of the latest capabilities of
NICE Interaction Management reflects the importance and relevance of the solution's new
capabilities for ensuring compliance, as well as support for new contact center
architectures, increased enterprise readiness, and enhanced scalability with high
availability. The combination of these capabilities makes NICE a natural choice for
Europe's leading organizations who face increased competition and regulation and at the
same time want to improve operational efficiency and compliance while decreasing costs."
The NICE Enterprise offering addresses the needs of customer-centric businesses with
intent-based solutions that optimize. Driven by real-time, cross-channel analytics, NICE
provides solutions for increasing revenue, enhancing customer experience, improving
regulatory compliance, and optimizing contact center and back office operations
[http://www.nice.com/back-office ]. NICE Enterprise solutions are implemented by contact
centers of all sizes, branches, trading floors and back offices.
About DAB bank
DAB bank is a direct bank specializing in securities-related services. It operates in
Germany and -- through its subsidiary direktanlage.at -- also in Austria. It offers a wide
range of products and services targeted to investors, traders and asset managers. As of
June 30, 2011, the DAB bank Group administered a total of 621,128 securities accounts
comprising customer assets of EUR27.08 billion. Headquartered in Munich, DAB bank was
founded in 1994 as Germany's first discount broker. For more information visit
http://www.dab-bank.de
About NICE
NICE (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and
analyze interactions and transactions, realize intent, and extract and leverage insights
to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE
solutions enable organizations to improve business performance, increase operational
efficiency, prevent financial crime, ensure compliance, and enhance safety and security.
NICE serves over 25,000 organizations in the enterprise and security sectors, representing
a variety of sizes and industries in more than 150 countries, and including over 80 of the
Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Systems. All other marks are trademarks of their respective owners. For a full list of
NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.
This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Messer Ketelaars, are based on the current expectations of the
management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to
differ materially from those described herein, including but not limited to the impact of
the global economic environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in technology and market
requirements; decline in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies and personnel; loss
of market share; pressure on pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company, refer to the Company's reports filed
from time to time with the Securities and Exchange Commission, including the Company's
Annual Report on Form 20-F. The forward-looking statements contained in this press release
are made as of the date of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Galit Belkind, +1-877-245-7448, galit.belkind@nice.com
Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn, +972-9-775-3798, ir@nice.com, CET
Source: NICE Systems Ltd.
.
Capabilities displayed with German bank demonstrate NICE's leadership in the area of compliance
RA'ANANA, Israel, November 28, 2011/PRNewswire-FirstCall/ --
NICE (NASDAQ: NICE), today announced that DAB Bank AG, a German direct bank
specializing in securities-related services, has completed deployment of the latest
release of NICE Interaction Management, upgrading its existing implementation of the NICE
solutions for workforce management
[http://www.nice.com/smartcenter-suite/workforce-management ] and compliance recording
[http://www.nice.com/compliance-recording ].
DAB will benefit from this upgrade with newly introduced capabilities in NICE
Interactions Management, including enhanced compliance and risk management and increased
enterprise readiness. As new compliance and risk management needs have arisen for the
company, they are now able to retain interactions for up to 10 years. Furthermore, NICE
Interaction Management supports complex virtualization requirements and has VMWare
Ready[TM]status to support DAB's specific virtual environment needs. It features an
advanced and easy deployment facility which enabled a 'click and go' software upgrade that
took less than eight hours to complete with no data loss.
Stephan Jauch, Manager IT Operations, at DAB Bank AG said, "We decided to upgrade our
existing NICE implementation to provide us with a robust and highly reliable call
recording [http://www.nice.com/operational-efficiency/call-center-recording ] solution
that will help us improve our compliance adherence. Based on the benefits we have
experienced for many years with NICE, we believe that the new capabilities in NICE
Interaction Management will help us achieve these goals. After completing implementation
and starting production, we have found the solution to be a very reliable system that is
supported by a highly dedicated and professional team."
"With the new version of NICE Interaction Management for our virtualized environment,
we are confident that we can adhere to external regulatory and internal compliance
requirements. The solution will enable us to keep all needed interactions for extremely
long periods of time. NICE is unique in providing such an advanced and smart retention
mechanism that requires no quality assurance," added NAME.
Ad Ketelaars, President of NICE EMEA, said, "We are pleased to provide the solutions
to enhance DAB's compliance recording needs. The selection of the latest capabilities of
NICE Interaction Management reflects the importance and relevance of the solution's new
capabilities for ensuring compliance, as well as support for new contact center
architectures, increased enterprise readiness, and enhanced scalability with high
availability. The combination of these capabilities makes NICE a natural choice for
Europe's leading organizations who face increased competition and regulation and at the
same time want to improve operational efficiency and compliance while decreasing costs."
The NICE Enterprise offering addresses the needs of customer-centric businesses with
intent-based solutions that optimize. Driven by real-time, cross-channel analytics, NICE
provides solutions for increasing revenue, enhancing customer experience, improving
regulatory compliance, and optimizing contact center and back office operations
[http://www.nice.com/back-office ]. NICE Enterprise solutions are implemented by contact
centers of all sizes, branches, trading floors and back offices.
About DAB bank
DAB bank is a direct bank specializing in securities-related services. It operates in
Germany and -- through its subsidiary direktanlage.at -- also in Austria. It offers a wide
range of products and services targeted to investors, traders and asset managers. As of
June 30, 2011, the DAB bank Group administered a total of 621,128 securities accounts
comprising customer assets of EUR27.08 billion. Headquartered in Munich, DAB bank was
founded in 1994 as Germany's first discount broker. For more information visit
http://www.dab-bank.de
About NICE
NICE (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and
analyze interactions and transactions, realize intent, and extract and leverage insights
to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE
solutions enable organizations to improve business performance, increase operational
efficiency, prevent financial crime, ensure compliance, and enhance safety and security.
NICE serves over 25,000 organizations in the enterprise and security sectors, representing
a variety of sizes and industries in more than 150 countries, and including over 80 of the
Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Systems. All other marks are trademarks of their respective owners. For a full list of
NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.
This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Messer Ketelaars, are based on the current expectations of the
management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to
differ materially from those described herein, including but not limited to the impact of
the global economic environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in technology and market
requirements; decline in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies and personnel; loss
of market share; pressure on pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company, refer to the Company's reports filed
from time to time with the Securities and Exchange Commission, including the Company's
Annual Report on Form 20-F. The forward-looking statements contained in this press release
are made as of the date of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Galit Belkind, +1-877-245-7448, galit.belkind@nice.com
Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn, +972-9-775-3798, ir@nice.com, CET
Source: NICE Systems Ltd.
.