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Intact Extends INcontact Service Desk Operation to Singapore
SINGAPORE and LONDON, January 5, 2012/PRNewswire/ --
- Strengthens Asia-Pacific and global capabilities with 24x7 support for core IP and
Cisco UC solutions
Intact Integrated Services [http://www.intact-is.com ], the partner-focused
independent provider of international project, support and managed services solutions to
the ICT industry, has strengthened its global support capabilities with the extension of
its INcontact [http://www.intact-is.com/services/in-life-services ] Service Desk operation
to Singapore and the wider Asia-Pacific region.
Intact's INcontact Service Desk provides comprehensive 24x7x52 support for a range of
core Cisco and multi-vendor IP and Unified Communications solutions, and the new Singapore
Service Desk extends the global coverage already offered by the company's existing
Berlin-based best practice service desk facility, and will offer in-depth coverage for
Intact's growing number of major Service Provider and Integrator customers across the
Asia-Pacific region, as well as a 'white label' service support infrastructure for Cisco
channel partners.
"There aren't any shortcuts when it comes to delivering complex enterprise UC and IP
projects, and that can prove a real challenge for service providers, systems integrators
and the broader channel community - particularly when projects involve multiple
technologies or are spread across a number of different countries or regions," commented
Intact Integrated Services Group's Chief Executive Officer, Bob Dalton. "Having a
specialist service desk on call 24x7 can make a real difference for our channel customers,
effectively de-risking project complexity by providing round-the-clock access to in-depth
- technical support capabilities.
"Services such as INcontact are ideally placed to support the needs of our service
provider customers across the region, providing them with the skills to help differentiate
their own support and service offerings in an increasingly competitive marketplace," added
Bob.
Intact's Singapore-based INcontact resource takes full advantage of the core IPT and
UC technologies the company supports to provide APAC service organisations with access to
Intact's full range of skills and resources - regardless of location - including single
point of contact for service enquiries, real-time proactive incident management, remote
monitoring of multi-vendor networks, operating systems and applications skills, call
handling and problem management, escalation services as well as comprehensive
configuration, capacity, change and security management.
Cheryl Billson
PR for Intact Integrated Services
Tel: +44(0)7791-720460
cheryl.billson@commacomms.com
Maya Patel
Intact Integrated Services Marketing
Tel: +44(0)1344-756647
maya.patel@intact-is.com
Source: Intact Integrated Services
Intact Extends INcontact Service Desk Operation to Singapore
SINGAPORE and LONDON, January 5, 2012/PRNewswire/ --
- Strengthens Asia-Pacific and global capabilities with 24x7 support for core IP and
Cisco UC solutions
Intact Integrated Services [http://www.intact-is.com ], the partner-focused
independent provider of international project, support and managed services solutions to
the ICT industry, has strengthened its global support capabilities with the extension of
its INcontact [http://www.intact-is.com/services/in-life-services ] Service Desk operation
to Singapore and the wider Asia-Pacific region.
Intact's INcontact Service Desk provides comprehensive 24x7x52 support for a range of
core Cisco and multi-vendor IP and Unified Communications solutions, and the new Singapore
Service Desk extends the global coverage already offered by the company's existing
Berlin-based best practice service desk facility, and will offer in-depth coverage for
Intact's growing number of major Service Provider and Integrator customers across the
Asia-Pacific region, as well as a 'white label' service support infrastructure for Cisco
channel partners.
"There aren't any shortcuts when it comes to delivering complex enterprise UC and IP
projects, and that can prove a real challenge for service providers, systems integrators
and the broader channel community - particularly when projects involve multiple
technologies or are spread across a number of different countries or regions," commented
Intact Integrated Services Group's Chief Executive Officer, Bob Dalton. "Having a
specialist service desk on call 24x7 can make a real difference for our channel customers,
effectively de-risking project complexity by providing round-the-clock access to in-depth
- technical support capabilities.
"Services such as INcontact are ideally placed to support the needs of our service
provider customers across the region, providing them with the skills to help differentiate
their own support and service offerings in an increasingly competitive marketplace," added
Bob.
Intact's Singapore-based INcontact resource takes full advantage of the core IPT and
UC technologies the company supports to provide APAC service organisations with access to
Intact's full range of skills and resources - regardless of location - including single
point of contact for service enquiries, real-time proactive incident management, remote
monitoring of multi-vendor networks, operating systems and applications skills, call
handling and problem management, escalation services as well as comprehensive
configuration, capacity, change and security management.
Cheryl Billson
PR for Intact Integrated Services
Tel: +44(0)7791-720460
cheryl.billson@commacomms.com
Maya Patel
Intact Integrated Services Marketing
Tel: +44(0)1344-756647
maya.patel@intact-is.com
Source: Intact Integrated Services