Zendesk Free App for Windows Phone is Now Available

Zendesk Free App for Windows Phone is Now Available

LONDON, January 18, 2012/PRNewswire/ --

    Companies Can Now Monitor and Respond to Support Requests on the Widest Variety of
Mobile Devices

    Zendesk [http://www.zendesk.com ], the cloud-based help desk software provider, today
announced the immediate availability of Zendesk for Windows Phone. This new mobile
customer service app, designed specifically for Windows Phone, gives companies visibility
into Zendesk customer support requests. With Zendesk for Windows Phone, companies that
have standardised on the platform can view, create and update support issues on the go.

    Zendesk for [http://www.zendesk.com/blackberry ] Windows Phone is the newest addition
to Zendesk's mobile help desk [http://www.zendesk.com/mobile ] offerings, which also
includes customer support applications for the most popular smartphones and tablets. The
new app's workflow capability allows companies to receive and respond to customer support
requests in real time. Support agents can also use Live Tiles, an exclusive Windows Phone
feature, to pin information about their most important support issues to their device's
home screen.

    "The addition of Zendesk for Windows Phone accomplishes our goal of enabling agents to
interact with customers across the widest variety of mobile platforms," said Adrian
McDermott, Zendesk's Vice President of Product and Engineering. "We want organisations to
have the ability to provide support on-the-go regardless of their preferred mobile device.
Adding Windows Phone to our suite of mobile apps furthers our goal of democratising
customer support and significantly improving customer satisfaction."

    "Windows Phone is backed by a rich developer ecosystem that is creating a variety of
quality apps and games that take advantage of the phone's unique features and design,"
said Todd Brix, senior director, Windows Phone Marketplace, Microsoft Corp. "Zendesk is a
great example of the kind of rich applications that people will find on Windows Phone
Marketplace to get the most out of their phone," he said.

    "Zendesk for Windows Phone lets my team solve customer support requests at any time,
no matter where they are," said Mike McCarron, vice president of Customer Success,
MobileIron. "The ability to pin a view into my customer requests to my home screen with
Live Tiles means that I have immediate visibility into which ones need my immediate
attention."

    Windows Phone extends Zendesk's mobile strategy of providing the greatest flexibility
for customer support agents to easily view, update and manage support requests anytime,
anywhere.

    The free app is available now for all Windows Phone users.

    For more information go to: http://www.zendesk.com/winphone

    About Zendesk

    Zendesk is the leading provider of proven, cloud-based help desk software. For growing
organizations, Zendesk is the fastest way to enable great customer service. More than
15,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with
their most valuable assets: their customers, partners, and employees. Founded in 2007,
Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn
more at http://www.zendesk.com.

Source: Zendesk

Media contact: Claire Treacy, clairet@balloupr.com,
+44(0)7816-130-664