Teleplan Developed After-Market Service Solution for Mobile - and Smartphones for the Asia Pacific (APAC) Region
AMSTERDAM, The Netherlands, March 13, 2012/PRNewswire-FirstCall/ --
- Enhancement of Teleplan's Footprint in APAC
Teleplan International N.V. (Prime Standard, ISIN: NL0000229458), the leading global
provider of high-tech end-to-end after-market services for the Computer, Communications
and Consumer Electronics industries set up a regional service solution providing total
repair management for the entire Asia Pacific (APAC) region for one of the leading brands
in the smartphone and wireless infrastructure segment. The service program includes
reverse logistics, screening and performing repairs up to the complex repair level 3. To
realize this customized solution Teleplan enhanced its footprint in Jakarta, Surabaya,
Kuala Lumpur and Bangkok. Existing Teleplan service facilities in Hong Kong, Sydney and
Seoul are also included in this service concept.
"We are delighted that one of the leading Original Equipment Manufacturers (OEM) in
the smartphone industry has placed his trust in us to deliver complex after-market
services aligned to the needs of a fast growing customer base in the Asia Pacific region,"
commented Chief Sales & Marketing Officer Patrick Ring.
By placing their trust in Teleplan, the customer has gained in relevant strategic
ways: The order cycle time could be improved by 8 days and is now reduced to 2 days, the
costs were significantly reduced, one efficient and standardized repair process has been
implemented, one single point of control is in place and the customer can provide
excellent services to the local operators.
Teleplan International N.V. Teleplan International N.V. is one of the leading global
providers of high-tech end-to-end after-market services and provides total lifecycle care
solutions for the world of Computers, Communications and Consumer Electronics ("3Cs"). The
lifecycle care concept ranges from simple repairs to the most sophisticated technological
and electronic solutions. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan
currently operates from 24 sites in Europe, North America, Asia and Australia with
approximately 5,300 employees.