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ClickSoftware Partners with Infor to Enhance Scheduling of Mobile Workforces
Integrated EAM Solution Enables Field Service Organizations to Optimize Scheduling and Reduce Carbon Footprint
BURLINGTON, Massachusetts, April 20, 2012/PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd. [http://www.clicksoftware.com ](NasdaqGS: CKSW), a
leading provider of automated mobile workforce management and optimization solutions,
today announced a partnership with Infor [http://www.infor.com ], a leading provider of
business application software serving more than 70,000 customers. Through the strategic
partnership, Infor will integrate its Infor10 EAM [http://www.infor.com/solutions/eam ]
application with ClickSoftware to enable field service organizations with large, complex
workforces to improve visibility, reduce costs and boost service levels by optimizing
schedules while factoring in travel time, service level agreements, employee
qualifications and accreditations, and parts availability.
News points
- Infor plans to integrate Infor10 EAM and ClickSoftware to help
organizations achieve best-in-class schedule optimization for the management of large
and complex resources, including the ability to allow schedule adjustments based on
real-time feedback. Integration is accomplished with the use of Infor10 ION
[http://www.infor.com/company/technology/ion ] technology, Infor's lightweight
middleware platform.
- The integrated application uses mobile capabilities to allow users to easily
allocate resources that best fit specific work order tasks and adjust resource
allocation based on live feedback from field service teams, boosting visibility and
productivity.
- Infor's partnership with ClickSoftware was established in response to
increased demand for scheduling capabilities that can handle large personnel numbers,
optimize complex crew availabilities, minimize schedule windows for specific assets
or tools, and continually adjust to the demands of an internal and external
workforce.
- UK-based defense leader AWE [http://www.awe.co.uk ] (the Atomic
Weapons Establishment) is the first company to deploy the integrated application, and
plans to use the capabilities to reduce its carbon footprint and deliver
productivity benefits across the business.
AWE quote
"We recently invested in Infor10 EAM and ClickSoftware to achieve two key objectives
across our asset and service management operations," said Ken Chapman, manager, asset
management, AWE. "As part of efforts to reduce our carbon footprint, we plan to use the
enhanced scheduling capabilities to optimize route planning in our logistics operations,
while at the same time, we will improve scheduling of our 400 engineers for increased
productivity and improved service across the business."
ClickSoftware quote
"ClickSoftware looks to build lasting partnerships with world-class technology
providers and system integrators. Our partnership with Infor provides business solutions
that help drive growth and greater success for our customers," said Nigel Clark, Senior
Vice President of Worldwide Business Development, Clicksoftware. "Our solutions have
become the backbone of service operations management in many leading organizations
worldwide by turning them into real time service enterprises. They enable shorter
appointment time for customers, and, once promises are made, on-going updates on the
expected arrival time of the service technician. Improved schedule and route optimization
also offer significant savings in fuel consumption and a positive environmental impact
with the reduction of carbon emissions."
Infor quote
"As organizations remain focused on reducing costs and improving service levels, we
are seeing increased demand for capabilities which can optimize scheduling of complex
resources to complement asset management," said Stephan Scholl, President, Infor. "Through
our partnership with ClickSoftware Infor10 EAM will enable organizations to schedule
highly complex workforce structures and variables, from complex sub-contractor
arrangements to the management of limited windows of opportunity for the use of specific
assets or tools."
Additional Resources
Note: registration may be required to access online content
- Infor10 EAM [http://www.infor.com/solutions/eam ]
- ClickSoftware [http://www.clicksoftware.com ]
About Infor
Infor is the world's third-largest supplier of enterprise applications and services,
helping more than 70,000 large and mid-size companies improve operations and drive growth
across numerous industry sectors. To learn more about Infor, please visit
http://www.infor.com.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and
optimization solutions for every size of field service business. Its portfolio of
solutions, available on demand and on premise, create business value through higher levels
of productivity, customer satisfaction and operational efficiency. Its patented concept of
'continuous planning and scheduling' incorporates customer demand forecasting, long and
short term capacity planning, shift planning, real-time service scheduling software,
mobile workforce management , enterprise mobility, and location-based services, as well as
on-going communication with the consumer on the expected arrival time of the service
resource. For more information, please visit. http://www.clicksoftware.com.
ClickSoftware Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits to Infor and its customers from using ClickSoftware's
solutions. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December
31, 2011 and in subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its forward-looking statements whether
as a result of new information, future events or otherwise.
Infor Safe Harbor Statement
This announcement reflects the direction Infor may take with regard to the specific
products and services described herein, all of which is subject to change by Infor in its
sole discretion, with or without notice to you. This announcement is not a commitment to
you in any way and you should not rely on this announcement or any of its content in
making any decision. Infor is not committing to develop or deliver any specified
enhancement, upgrade, product, service or functionality, even if such is described herein.
This document, in whole or in part, may not be incorporated into any contractual agreement
with Infor or its subsidiaries or affiliates. This announcement, in whole or in part, may
not be incorporated into any contractual agreement with Infor or its subsidiaries or
affiliates. Infor expressly disclaims any liability with respect to this announcement. The
services described herein may not be available for all Infor products.
For more information:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
Source: ClickSoftware Technologies Ltd
ClickSoftware Partners with Infor to Enhance Scheduling of Mobile Workforces
Integrated EAM Solution Enables Field Service Organizations to Optimize Scheduling and Reduce Carbon Footprint
BURLINGTON, Massachusetts, April 20, 2012/PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd. [http://www.clicksoftware.com ](NasdaqGS: CKSW), a
leading provider of automated mobile workforce management and optimization solutions,
today announced a partnership with Infor [http://www.infor.com ], a leading provider of
business application software serving more than 70,000 customers. Through the strategic
partnership, Infor will integrate its Infor10 EAM [http://www.infor.com/solutions/eam ]
application with ClickSoftware to enable field service organizations with large, complex
workforces to improve visibility, reduce costs and boost service levels by optimizing
schedules while factoring in travel time, service level agreements, employee
qualifications and accreditations, and parts availability.
News points
- Infor plans to integrate Infor10 EAM and ClickSoftware to help
organizations achieve best-in-class schedule optimization for the management of large
and complex resources, including the ability to allow schedule adjustments based on
real-time feedback. Integration is accomplished with the use of Infor10 ION
[http://www.infor.com/company/technology/ion ] technology, Infor's lightweight
middleware platform.
- The integrated application uses mobile capabilities to allow users to easily
allocate resources that best fit specific work order tasks and adjust resource
allocation based on live feedback from field service teams, boosting visibility and
productivity.
- Infor's partnership with ClickSoftware was established in response to
increased demand for scheduling capabilities that can handle large personnel numbers,
optimize complex crew availabilities, minimize schedule windows for specific assets
or tools, and continually adjust to the demands of an internal and external
workforce.
- UK-based defense leader AWE [http://www.awe.co.uk ] (the Atomic
Weapons Establishment) is the first company to deploy the integrated application, and
plans to use the capabilities to reduce its carbon footprint and deliver
productivity benefits across the business.
AWE quote
"We recently invested in Infor10 EAM and ClickSoftware to achieve two key objectives
across our asset and service management operations," said Ken Chapman, manager, asset
management, AWE. "As part of efforts to reduce our carbon footprint, we plan to use the
enhanced scheduling capabilities to optimize route planning in our logistics operations,
while at the same time, we will improve scheduling of our 400 engineers for increased
productivity and improved service across the business."
ClickSoftware quote
"ClickSoftware looks to build lasting partnerships with world-class technology
providers and system integrators. Our partnership with Infor provides business solutions
that help drive growth and greater success for our customers," said Nigel Clark, Senior
Vice President of Worldwide Business Development, Clicksoftware. "Our solutions have
become the backbone of service operations management in many leading organizations
worldwide by turning them into real time service enterprises. They enable shorter
appointment time for customers, and, once promises are made, on-going updates on the
expected arrival time of the service technician. Improved schedule and route optimization
also offer significant savings in fuel consumption and a positive environmental impact
with the reduction of carbon emissions."
Infor quote
"As organizations remain focused on reducing costs and improving service levels, we
are seeing increased demand for capabilities which can optimize scheduling of complex
resources to complement asset management," said Stephan Scholl, President, Infor. "Through
our partnership with ClickSoftware Infor10 EAM will enable organizations to schedule
highly complex workforce structures and variables, from complex sub-contractor
arrangements to the management of limited windows of opportunity for the use of specific
assets or tools."
Additional Resources
Note: registration may be required to access online content
- Infor10 EAM [http://www.infor.com/solutions/eam ]
- ClickSoftware [http://www.clicksoftware.com ]
About Infor
Infor is the world's third-largest supplier of enterprise applications and services,
helping more than 70,000 large and mid-size companies improve operations and drive growth
across numerous industry sectors. To learn more about Infor, please visit
http://www.infor.com.
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and
optimization solutions for every size of field service business. Its portfolio of
solutions, available on demand and on premise, create business value through higher levels
of productivity, customer satisfaction and operational efficiency. Its patented concept of
'continuous planning and scheduling' incorporates customer demand forecasting, long and
short term capacity planning, shift planning, real-time service scheduling software,
mobile workforce management , enterprise mobility, and location-based services, as well as
on-going communication with the consumer on the expected arrival time of the service
resource. For more information, please visit. http://www.clicksoftware.com.
ClickSoftware Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits to Infor and its customers from using ClickSoftware's
solutions. Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or performance to differ
materially from those projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December
31, 2011 and in subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and expressly
disclaims any such obligation to) update or alter its forward-looking statements whether
as a result of new information, future events or otherwise.
Infor Safe Harbor Statement
This announcement reflects the direction Infor may take with regard to the specific
products and services described herein, all of which is subject to change by Infor in its
sole discretion, with or without notice to you. This announcement is not a commitment to
you in any way and you should not rely on this announcement or any of its content in
making any decision. Infor is not committing to develop or deliver any specified
enhancement, upgrade, product, service or functionality, even if such is described herein.
This document, in whole or in part, may not be incorporated into any contractual agreement
with Infor or its subsidiaries or affiliates. This announcement, in whole or in part, may
not be incorporated into any contractual agreement with Infor or its subsidiaries or
affiliates. Infor expressly disclaims any liability with respect to this announcement. The
services described herein may not be available for all Infor products.
For more information:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
Source: ClickSoftware Technologies Ltd