Objet Customer Satisfaction Continues to Grow - 80% Give Highest Marks in 2011 Customer Survey
Poster: SySAdmin
Posted on April 24, 2012 at 1:07:01 AM
Objet Customer Satisfaction Continues to Grow - 80% Give Highest Marks in 2011 Customer Survey
REHOVOT, Israel, April 24, 2012/PRNewswire/ --
Latest Annual Survey of Objet Customers Shows Another Year of Increases in
Overall Satisfaction and Satisfaction With Customer Service, Product Performance and
Product Reliability
Video: Watch the video [http://www.youtube.com/watch?v=yrDEXpexEYY ] to see
what customers say about Objet's products and customer service
Objet Ltd., [http://www.objet.com ] the innovation leader in 3D printing for rapid
prototyping [http://www.objet.com/rapid_prototyping ] and additive manufacturing today
released key statistical results from its 2011 Customer Survey, showing year over year
improvements in key areas including overwhelmingly positive impressions of Objet, its
customer service and its products' performance. The survey was distributed worldwide, in
12 languages and 45 countries.
Video: See [http://www.youtube.com/watch?v=yrDEXpexEYY ] what customers say about
Objet's products and customer service.
Approximately 80% of respondents said their general satisfaction with Objet was "high"
or "very high"; and a similar percentage said they were either "likely" or "very likely"
to recommend Objet to others customers. Perceptions of Objet 3D Printers' performance also
rose from 2010 to 2011, with strong gains in marks related to ease of use, ease of
maintenance, reliability, and overall satisfaction with the Objet 3D printers.
The percentages of customers who gave Objet the highest mark (5 out of 5) for various
aspects of service rose almost 12%. Specifically, 82% said their satisfaction with local
service and support was "high" or "very high" (i.e. 4 or 5 out of 5), while 79% gave the
same top rating for the service and support provided to customers under Objet's various
service contract offerings.
The high scores for product reliability and customer service were rated as highly
significant in Objet customer's purchasing decision matrix. 82% of the surveyed customers
said that reliability and service were among the key parameters when selecting an Objet 3D
Printer. Of all parameters considering during the purchasing process, reliability and
service were rated third most important, right after accuracy and surface finish.
Jason Lopes, systems engineer at Legacy Effects [http://www.legacyefx.com ], described
the kind of service he has come to expect from Objet: "I was blown away by the great
service I received when a part on our Objet Eden260V went out at 5pm PST on Friday and I
didn't know how we were going to meet our deadline. But, we received a replacement part
and were back up and running by 12noon on Monday, even though it was a holiday. It's
reasons like this why I will always stand behind Objet! Thanks for awesome service,
support and for being there when we needed it. Objet is a HUGE reason for our continued
success!"
The comments of Juergen Fuchs, Head of Rapid Prototyping at B. Braun Melsungen AG, are
typical of many Objet customer views. He said: "I have always been very satisfied with the
service and new developments provided by Objet and hope it stays that way."
Objet also rated highly in comparison to other 3D printing technologies. Two-thirds
(66%) of Objet customers ranked their satisfaction with Objet compared to other vendors as
"high" or "very high". Between 79% and 90% ranked Objet model quality and resolution as
"higher" or "much higher" over other models, depending on the specific technology.
This is the third consecutive year that Objet has conducted a survey among its
worldwide customers. According to Objet's CEO, David Reis, "The well-being and
satisfaction of our customers is a fundamental part of who we are as a company. Objet is
highly committed to maintaining its edge in quality service and addressing our customers'
requirements. We build on every year's survey results by setting cross company goals and
the necessary tools to measure our improvement."
Video: See [http://www.youtube.com/watch?v=yrDEXpexEYY ] what customers say about
Objet's products and customer service.
We invite all customers and others interested in 3D printing and rapid prototyping to
sign up for the Objet blog [http://blog.objet.com ] and Facebook page
[http://www.facebook.com/pages/Objet-Geometries/107459773052?v=wall ] as an easy way to
stay up to date with Objet news.
About Objet
Objet Ltd. [http://www.objet.com ] is a leading provider of high quality, cost
effective inkjet-based 3D printing systems and materials. A global company, Objet has
offices in North America, Europe, Japan, China, Hong Kong, and India.
Objet's 3D printing systems and 3D printing materials are ideal for any company
involved in the manufacture or design of physical products using 3D software or other 3D
content. Companies using Objet's solutions can be typically found in sectors
[http://www.objet.com/INDUSTRIES ] such as consumer goods & electronics, aerospace &
defense, automotive, education, dental, medical and medical devices, architecture,
industrial machinery, footwear, sporting goods, toys and service bureaus.
Founded in 1998, the company has thousands of customers
[http://www.objet.com/RESOURCES/Case_Studies ] worldwide including a substantial share of
the relevant Fortune 100 and Fortune 500. Its award-winning technology (13 awards in 8
years) is based upon over 110 patents and patent pending inventions.
Objet's advanced 3D printing systems and range of about 70 materials
[http://www.objet.com/3D-Printing-Materials ] enable professionals to build prototypes that
accurately simulate the true look, feel and function of an end-product, even complex,
assembled goods. The Objet Connex [http://www.objet.com/3D-Printer/Objet_Connex_Family
](TM) line of multi-material 3D printers features the world's only technology to
simultaneously jet 2 materials. With this, users can print many different materials into a
single part and print various mixed parts on the same build tray. Users can also create
advanced composite materials, or Digital Materials
[http://www.objet.com/3D-Printing-Materials/Overview/Digital_Materials ](TM) featuring
unique mechanical and thermal properties. Objet's range of about 70 3D printing materials
[http://www.objet.com/3D-Printing-Materials ] simulate properties ranging from rigid
[http://www.objet.com/3D-Printing-Materials/Overview/Rigid_Opaque ] to rubber-like
[http://www.objet.com/3D-Printing-Materials/Overview/Rubber-like ], transparent
[http://www.objet.com/3D-Printing-Materials/Overview/Transparent ] to opaque and standard
to ABS-grade engineering plastics
[http://www.objet.com/3D-Printing-Materials/Overview/ABS-like ], with a large number of
in-between shore grades and shades.
Objet's 3D printers [http://www.objet.com/3D-Printer/Products_Overview ] are available
in a range of form-factors, from cost-effective desktop 3D printers, ideal for entry-level
professionals all the way to industrial-scale multi-material machines for front-line
designers and top manufacturers. Objet's 3D printers feature the industry's
highest-resolution 3D printing quality, based on 16-micron (0.0006 in.) super-thin
layering, wide material versatility, office friendliness and ease of operation.
For more information, visit us at http://www.objet.com, and for more about 3D
printing industry-related news, business issues and trends, read the Objet blog
[http://blog.objet.com ].
(c) 2012 Objet, Objet24, Objet30, Objet Studio, Quadra, QuadraTempo, FullCure, SHR,
Eden, Eden250, Eden260, Eden260V, Eden330, Eden350, Eden350V, Eden500V, Job Manager,
CADMatrix, Connex, Connex260, Connex350, Connex500, Alaris, Alaris30, PolyLog, TangoBlack,
TangoGray, TangoPlus, TangoBlackPlus, VeroBlue, VeroBlack, VeroClear, VeroDent, VeroGray,
VeroWhite, VeroWhitePlus, Durus, Digital Materials, PolyJet, PolyJet Matrix, ABS-like and
ObjetGreen are trademarks or registered trademarks of Objet Geometries Ltd. and may be
registered in certain jurisdictions. All other trademarks belong to their respective
owners.
Objet Media Contacts
USA
Todd Graff
Conover Tuttle Pace
Tel. +1-617-412-4000
Email. tgraff@ctpboston.com
Korea
Jihyun Lee
The Hoffman Agency Korea
Tel. +82-10-3408-1609
Email. jhlee@hoffman.com
India
Shivalika Chadha
Avian Media
Tel. +91 9717838601
Email. shivalika@avian-media.com
Europe
Claire Russell-Jones
UK Bespoke
Tel. +44-1737-215200
E-mail. claire@bespoke.co.uk
Japan
Edelman KK Japan
Mr. Kiyomitsu Nakata
Tel. +81-03-6858-7711
Email. objetjp@edelman.com [Email.objetjp@edelman.com ]
Mexico
Patricia Tawil
IDESA
Tel. +52-55-5253-9670
Email. ptawil@idesap.com
Objet
Arita Mattsoff
Objet
Tel. +972-8-931-4314
Email. arita@objet.com
AUS
Edelman AUS
Shiva Kumar/Amanda Koh
Tel. +612-2-9291-3387/3318
Email. Shiva.kumar@edelman.com / Amanda.koh@edelman.com
South Africa
Alison McDonald
PR Connections
Tel. +27(0)11-468-1192
Email. alison@pr.co.za
Source: Objet Ltd
REHOVOT, Israel, April 24, 2012/PRNewswire/ --
Latest Annual Survey of Objet Customers Shows Another Year of Increases in
Overall Satisfaction and Satisfaction With Customer Service, Product Performance and
Product Reliability
Video: Watch the video [http://www.youtube.com/watch?v=yrDEXpexEYY ] to see
what customers say about Objet's products and customer service
Objet Ltd., [http://www.objet.com ] the innovation leader in 3D printing for rapid
prototyping [http://www.objet.com/rapid_prototyping ] and additive manufacturing today
released key statistical results from its 2011 Customer Survey, showing year over year
improvements in key areas including overwhelmingly positive impressions of Objet, its
customer service and its products' performance. The survey was distributed worldwide, in
12 languages and 45 countries.
Video: See [http://www.youtube.com/watch?v=yrDEXpexEYY ] what customers say about
Objet's products and customer service.
Approximately 80% of respondents said their general satisfaction with Objet was "high"
or "very high"; and a similar percentage said they were either "likely" or "very likely"
to recommend Objet to others customers. Perceptions of Objet 3D Printers' performance also
rose from 2010 to 2011, with strong gains in marks related to ease of use, ease of
maintenance, reliability, and overall satisfaction with the Objet 3D printers.
The percentages of customers who gave Objet the highest mark (5 out of 5) for various
aspects of service rose almost 12%. Specifically, 82% said their satisfaction with local
service and support was "high" or "very high" (i.e. 4 or 5 out of 5), while 79% gave the
same top rating for the service and support provided to customers under Objet's various
service contract offerings.
The high scores for product reliability and customer service were rated as highly
significant in Objet customer's purchasing decision matrix. 82% of the surveyed customers
said that reliability and service were among the key parameters when selecting an Objet 3D
Printer. Of all parameters considering during the purchasing process, reliability and
service were rated third most important, right after accuracy and surface finish.
Jason Lopes, systems engineer at Legacy Effects [http://www.legacyefx.com ], described
the kind of service he has come to expect from Objet: "I was blown away by the great
service I received when a part on our Objet Eden260V went out at 5pm PST on Friday and I
didn't know how we were going to meet our deadline. But, we received a replacement part
and were back up and running by 12noon on Monday, even though it was a holiday. It's
reasons like this why I will always stand behind Objet! Thanks for awesome service,
support and for being there when we needed it. Objet is a HUGE reason for our continued
success!"
The comments of Juergen Fuchs, Head of Rapid Prototyping at B. Braun Melsungen AG, are
typical of many Objet customer views. He said: "I have always been very satisfied with the
service and new developments provided by Objet and hope it stays that way."
Objet also rated highly in comparison to other 3D printing technologies. Two-thirds
(66%) of Objet customers ranked their satisfaction with Objet compared to other vendors as
"high" or "very high". Between 79% and 90% ranked Objet model quality and resolution as
"higher" or "much higher" over other models, depending on the specific technology.
This is the third consecutive year that Objet has conducted a survey among its
worldwide customers. According to Objet's CEO, David Reis, "The well-being and
satisfaction of our customers is a fundamental part of who we are as a company. Objet is
highly committed to maintaining its edge in quality service and addressing our customers'
requirements. We build on every year's survey results by setting cross company goals and
the necessary tools to measure our improvement."
Video: See [http://www.youtube.com/watch?v=yrDEXpexEYY ] what customers say about
Objet's products and customer service.
We invite all customers and others interested in 3D printing and rapid prototyping to
sign up for the Objet blog [http://blog.objet.com ] and Facebook page
[http://www.facebook.com/pages/Objet-Geometries/107459773052?v=wall ] as an easy way to
stay up to date with Objet news.
About Objet
Objet Ltd. [http://www.objet.com ] is a leading provider of high quality, cost
effective inkjet-based 3D printing systems and materials. A global company, Objet has
offices in North America, Europe, Japan, China, Hong Kong, and India.
Objet's 3D printing systems and 3D printing materials are ideal for any company
involved in the manufacture or design of physical products using 3D software or other 3D
content. Companies using Objet's solutions can be typically found in sectors
[http://www.objet.com/INDUSTRIES ] such as consumer goods & electronics, aerospace &
defense, automotive, education, dental, medical and medical devices, architecture,
industrial machinery, footwear, sporting goods, toys and service bureaus.
Founded in 1998, the company has thousands of customers
[http://www.objet.com/RESOURCES/Case_Studies ] worldwide including a substantial share of
the relevant Fortune 100 and Fortune 500. Its award-winning technology (13 awards in 8
years) is based upon over 110 patents and patent pending inventions.
Objet's advanced 3D printing systems and range of about 70 materials
[http://www.objet.com/3D-Printing-Materials ] enable professionals to build prototypes that
accurately simulate the true look, feel and function of an end-product, even complex,
assembled goods. The Objet Connex [http://www.objet.com/3D-Printer/Objet_Connex_Family
](TM) line of multi-material 3D printers features the world's only technology to
simultaneously jet 2 materials. With this, users can print many different materials into a
single part and print various mixed parts on the same build tray. Users can also create
advanced composite materials, or Digital Materials
[http://www.objet.com/3D-Printing-Materials/Overview/Digital_Materials ](TM) featuring
unique mechanical and thermal properties. Objet's range of about 70 3D printing materials
[http://www.objet.com/3D-Printing-Materials ] simulate properties ranging from rigid
[http://www.objet.com/3D-Printing-Materials/Overview/Rigid_Opaque ] to rubber-like
[http://www.objet.com/3D-Printing-Materials/Overview/Rubber-like ], transparent
[http://www.objet.com/3D-Printing-Materials/Overview/Transparent ] to opaque and standard
to ABS-grade engineering plastics
[http://www.objet.com/3D-Printing-Materials/Overview/ABS-like ], with a large number of
in-between shore grades and shades.
Objet's 3D printers [http://www.objet.com/3D-Printer/Products_Overview ] are available
in a range of form-factors, from cost-effective desktop 3D printers, ideal for entry-level
professionals all the way to industrial-scale multi-material machines for front-line
designers and top manufacturers. Objet's 3D printers feature the industry's
highest-resolution 3D printing quality, based on 16-micron (0.0006 in.) super-thin
layering, wide material versatility, office friendliness and ease of operation.
For more information, visit us at http://www.objet.com, and for more about 3D
printing industry-related news, business issues and trends, read the Objet blog
[http://blog.objet.com ].
(c) 2012 Objet, Objet24, Objet30, Objet Studio, Quadra, QuadraTempo, FullCure, SHR,
Eden, Eden250, Eden260, Eden260V, Eden330, Eden350, Eden350V, Eden500V, Job Manager,
CADMatrix, Connex, Connex260, Connex350, Connex500, Alaris, Alaris30, PolyLog, TangoBlack,
TangoGray, TangoPlus, TangoBlackPlus, VeroBlue, VeroBlack, VeroClear, VeroDent, VeroGray,
VeroWhite, VeroWhitePlus, Durus, Digital Materials, PolyJet, PolyJet Matrix, ABS-like and
ObjetGreen are trademarks or registered trademarks of Objet Geometries Ltd. and may be
registered in certain jurisdictions. All other trademarks belong to their respective
owners.
Objet Media Contacts
USA
Todd Graff
Conover Tuttle Pace
Tel. +1-617-412-4000
Email. tgraff@ctpboston.com
Korea
Jihyun Lee
The Hoffman Agency Korea
Tel. +82-10-3408-1609
Email. jhlee@hoffman.com
India
Shivalika Chadha
Avian Media
Tel. +91 9717838601
Email. shivalika@avian-media.com
Europe
Claire Russell-Jones
UK Bespoke
Tel. +44-1737-215200
E-mail. claire@bespoke.co.uk
Japan
Edelman KK Japan
Mr. Kiyomitsu Nakata
Tel. +81-03-6858-7711
Email. objetjp@edelman.com [Email.objetjp@edelman.com ]
Mexico
Patricia Tawil
IDESA
Tel. +52-55-5253-9670
Email. ptawil@idesap.com
Objet
Arita Mattsoff
Objet
Tel. +972-8-931-4314
Email. arita@objet.com
AUS
Edelman AUS
Shiva Kumar/Amanda Koh
Tel. +612-2-9291-3387/3318
Email. Shiva.kumar@edelman.com / Amanda.koh@edelman.com
South Africa
Alison McDonald
PR Connections
Tel. +27(0)11-468-1192
Email. alison@pr.co.za
Source: Objet Ltd