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Ameyo Enhances Interaction for Customer Acquisition and Service Process of IonIdea
GURGAON, India, May 21, 2012/PRNewswire/ --
BPO Arm of IonIdea Implements Drishti's Ameyo Solution for Inbound and Outbound
Process
IonIdea provides solutions to its customers by leveraging the right technologies to
meet their business needs. They pride themselves as bringing a rich vein of expertise. The
technology company deployed the Ameyo solution [http://www.drishti-soft.com/product.php ]
to enhance its customer acquisition [http://www.drishti-soft.com/telemarketing_sales.php ]
and customer service process [http://www.drishti-soft.com/customersupport.php ].
(Logo:
http://www.newscom.com/cgi-bin/prnh/20120409/525164 )
Streamlining business processes and providing competitive edge are the unique value
deliveries of IonIdea. The company needed a solution that could match their high level of
expertise and quality requirements. Anurag Vishwakarma, Director, IonIdea elaborates on
the solution, "Being a key player in the domain of outsourcing, reaching out to customers
forms a crucial part of our business process. Our existing application was unable to
perform in the high-demanding environment of international customer handling. We needed a
solution that could automate the entire inbound/outbound process and enable smooth service
delivery. Ameyo replaced the former solution and it responded well to any dialing
configurations and dramatically increased our customer-connects and hence improved our
customer acquisition and customer service processes."
In addition to connecting IonIdea's agents to the right customers at the right time,
the expert team from Drishti integrated the current CRM system deployed in IonIdea with
the Ameyo solution. This provided the technology company a quick and easy management of
information. The CRM integration was aptly accessed by the agents as they interacted with
customers either through the ACD or predictive dialer system depending on the business
process. Furthermore, the implementation benefited IonIdea with an innovative and reliable
solution that enhanced processes specific to their business needs.
About IonIdea:
IonIdea leverages the right technologies, global expertise to provide business
solutions to customers across industries. They work on the premise of enhancing customer
satisfaction through providing reliable and innovative solutions that streamline business
processes and enhance competitive edge.
About Drishti [http://www.drishti-soft.com/contactus.php ]:
Drishti offers communications solutions that empower enterprises to dynamically manage
business processes, interactions, workforce and service levels on emerging unified
communications (IP telephony, unified messaging, conferencing, presence management, and
application collaboration), SOA, and SaaS. Cutting-edge technologies from Drishti have
been designed to add value to the businesses and pave way for a structured growth.
Primary Media Contact : Kishore Daswani, pr@drishti-soft.com, 91-124-4771043
Photo:
http://www.newscom.com/cgi-bin/prnh/20120409/525164
Source: Drishti - Soft Solutions Pvt Ltd
PRN
Ameyo Enhances Interaction for Customer Acquisition and Service Process of IonIdea
GURGAON, India, May 21, 2012/PRNewswire/ --
BPO Arm of IonIdea Implements Drishti's Ameyo Solution for Inbound and Outbound
Process
IonIdea provides solutions to its customers by leveraging the right technologies to
meet their business needs. They pride themselves as bringing a rich vein of expertise. The
technology company deployed the Ameyo solution [http://www.drishti-soft.com/product.php ]
to enhance its customer acquisition [http://www.drishti-soft.com/telemarketing_sales.php ]
and customer service process [http://www.drishti-soft.com/customersupport.php ].
(Logo:
http://www.newscom.com/cgi-bin/prnh/20120409/525164 )
Streamlining business processes and providing competitive edge are the unique value
deliveries of IonIdea. The company needed a solution that could match their high level of
expertise and quality requirements. Anurag Vishwakarma, Director, IonIdea elaborates on
the solution, "Being a key player in the domain of outsourcing, reaching out to customers
forms a crucial part of our business process. Our existing application was unable to
perform in the high-demanding environment of international customer handling. We needed a
solution that could automate the entire inbound/outbound process and enable smooth service
delivery. Ameyo replaced the former solution and it responded well to any dialing
configurations and dramatically increased our customer-connects and hence improved our
customer acquisition and customer service processes."
In addition to connecting IonIdea's agents to the right customers at the right time,
the expert team from Drishti integrated the current CRM system deployed in IonIdea with
the Ameyo solution. This provided the technology company a quick and easy management of
information. The CRM integration was aptly accessed by the agents as they interacted with
customers either through the ACD or predictive dialer system depending on the business
process. Furthermore, the implementation benefited IonIdea with an innovative and reliable
solution that enhanced processes specific to their business needs.
About IonIdea:
IonIdea leverages the right technologies, global expertise to provide business
solutions to customers across industries. They work on the premise of enhancing customer
satisfaction through providing reliable and innovative solutions that streamline business
processes and enhance competitive edge.
About Drishti [http://www.drishti-soft.com/contactus.php ]:
Drishti offers communications solutions that empower enterprises to dynamically manage
business processes, interactions, workforce and service levels on emerging unified
communications (IP telephony, unified messaging, conferencing, presence management, and
application collaboration), SOA, and SaaS. Cutting-edge technologies from Drishti have
been designed to add value to the businesses and pave way for a structured growth.
Primary Media Contact : Kishore Daswani, pr@drishti-soft.com, 91-124-4771043
Photo:
http://www.newscom.com/cgi-bin/prnh/20120409/525164
Source: Drishti - Soft Solutions Pvt Ltd
PRN