Acme Packet and NICE Systems Jointly Debut First Session Recording Solution Based on SIPREC Protocol
Poster: SySAdmin
Posted on May 22, 2012 at 1:07:01 PM
Acme Packet and NICE Systems Jointly Debut First Session Recording Solution Based on SIPREC Protocol
Industry-driven session recording protocol enables standardized, consolidated, and simplified session recording capabilities
BEDFORD, Massachusetts and RA'ANANA, Israel, May 22, 2012/PRNewswire/ --
Acme Packet(R) [http://www.acmepacket.com ] (NASDAQ: APKT), the leader in session
delivery networks, and NICE (NASDAQ: NICE) today announced the industry's first available
solution for interactive session recording based on the Internet Engineering Task Force's
(IETF) Internet draft of the standardized Session Recording Protocol (SIPREC). The
solution delivers affordable, reliable, and scalable recording to enterprises, contact
centers, and service providers, offering hosted session recording or contact center
outsourcing.
The new solution from NICE and Acme Packet allows organizations to leverage the NICE
Interaction Management suite and Acme Packet's Net-Net Session Director
[http://www.acmepacket.com/products-summary.htm ] session border controller (SBC) in real
time, while reducing the total cost of ownership of the entire system, regardless of the
telephony infrastructure they use.
News Highlights:
- Support for SIPREC with a joint solution that enhances recording
functionality in environments that utilize voice over IP (VoIP) and SIP trunking, as
well as IP-based video calling, collaboration, and chat.
- The SIPREC protocol enables NICE and Acme Packet customers, such as contact
centers and enterprises, to simplify and consolidate recording by leveraging Acme
Packet's SBC to fork real-time media to NICE Interaction Management without impacting
live sessions.
- The combined solution offers a number of advantages over proprietary
approaches, including increased recording capacity and functional enhancements, such
as load balancing and enhanced configuration control, while assuring regulatory
compliance.
- When coupled with the NICE Interaction Management platform, Acme Packet's SBCs
ensure accuracy and impeccable audio quality for the most accurate speech analytics
[http://www.nice.com/speech-analytics ] as well as real-time decision-making and
guidance [http://www.nice.com/real-time-decisioning ].
Solution Benefits:
- Consolidation of recording infrastructure without sacrificing recording
reliability
- Utilization of recording for new SIP-based unified communications, SIP
trunking, and interactive voice response deployments
- Simplification of recording deployments through flexible recording control and
scalability to tens of thousands of concurrent recordings and sessions
"We are pleased to work with Acme Packet on joint recording solutions based on
SIPREC," said Eran Vanounou, General Manager of the Product and Technology Unit at NICE.
"As the demand for compliance recording [http://www.nice.com/compliance-recording ] for
VoIP and other forms of IP-based real-time communications increases, compatibility with
Acme Packet's SBCs is critical for meeting the growing needs of our customers."
"NICE has been a strategic technology and interoperability partner with Acme Packet
for a number of years," said Dino Di Palma, Acme Packet's chief operating officer.
"Whether our customers use session recording for quality assurance, compliance, or new
revenue-generating services, NICE and Acme Packet deliver recording solutions for
providing the functionality and flexibility for understanding customer interactions,
meeting legal compliance, and improving the value of every contact center and business."
Tags:
SIPREC, APKT, Acme Packet, NICE, NICE Systems, session border controllers, SBC,
recording, session recording, cloud, VoIP, voice over IP, SIP, session initiation
protocol, SIP trunking, communications, contact centers, service providers, unified
communications, IETF, Internet Engineering Task Force
About NICE
NICE (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture
and analyze interactions and transactions, realize intent, and extract and leverage
insights to deliver impact in real time. Driven by cross-channel and multi-sensor
analytics, NICE solutions enable organizations to improve business performance, increase
operational efficiency, prevent financial crime, ensure compliance, and enhance safety and
security. NICE serves over 25,000 organizations in the enterprise and security sectors,
representing a variety of sizes and industries in more than 150 countries, and including
over 80 of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Systems. All other marks are trademarks of their respective owners. For a full list of
NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.
About Acme Packet
Acme Packet (NASDAQ: APKT), the leader in session delivery network solutions, enables
the trusted, first-class delivery of next-generation voice, data and unified
communications services and applications across IP networks. Our Net-Net product family
fulfills demanding security, service assurance and regulatory requirements in service
provider, enterprise and contact center networks. Based in Bedford, Massachusetts, Acme
Packet designs and manufactures its products in the USA, selling them through over 220
reseller partners worldwide. More than 1,600 customers in 107 countries have deployed over
16,000 Acme Packet systems, including 88 of the top 100 service providers and 41 of the
Fortune 100. For more information visit http://www.acmepacket.com.
More about Acme Packet:
- Twitter [https://twitter.com/#!/Acme_Packet ]
- Facebook [http://www.facebook.com/AcmePacket ]
- LinkedIn [http://www.linkedin.com/company/acme-packet ]
Forward-Looking Statements - NICE
This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements are
based on the current expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein,
including but not limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new technologies, products
and applications; difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; pressure on pricing resulting
from competition; and inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company's Annual Report on Form 20-F.
The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them,
except as required by law.
Acme Packet, Inc. Safe Harbor Statement
Statements contained herein that are not historical fact may be forward-looking
statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E
of the Securities Exchange Act of 1934. Such forward-looking statements may relate to,
among other things, expected financial and operating results, expected growth rates,
future stock-based compensation and amortization expenses, future business prospects and
market conditions. Such forward-looking statements do not constitute guarantees of future
performance and are subject to a variety of risks and uncertainties that could cause
actual results to differ materially from those anticipated. These include, but are not
limited to: the amount of stock-based compensation awarded; the applicable Company stock
price used to determine stock-based compensation; the exercise pattern of employee stock
options; difficulties expanding the Company's customer base; difficulties leveraging
market opportunities; difficulties providing solutions that meet the needs of customers;
poor product sales; long sales cycles; difficulties developing new products; difficulties
in relationships with vendors and partners; higher risks in international operations;
difficulties managing rapid growth; difficulties managing the Company's financial
performance; the ability to hire and retain employees and appropriately staff operations;
the Company's cash needs; the impact of new accounting pronouncements and increased
competition. Additional factors that could cause actual results to differ materially from
those projected or suggested in any forward-looking statements are contained in the
Company's recent filings with the Securities and Exchange Commission, including those
factors discussed under the caption "Risk Factors" in such filings.
Corporate Media Contact
Erik Snider, +1-877-245-7448, erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn +972-9-775-3798, ir@nice.com, CET
For more information about Acme Packet:
Media and Industry Analysts:
Mike O'Malley
Acme Packet
+1-781-869-2975
apktpr@acmepacket.com
Agency Contact
Katelyn Henry
Version 2.0 Communications
+1-617-426-2222 x113
khenry@v2comms.com
Source: Acme Packet and NICE Systems
Industry-driven session recording protocol enables standardized, consolidated, and simplified session recording capabilities
BEDFORD, Massachusetts and RA'ANANA, Israel, May 22, 2012/PRNewswire/ --
Acme Packet(R) [http://www.acmepacket.com ] (NASDAQ: APKT), the leader in session
delivery networks, and NICE (NASDAQ: NICE) today announced the industry's first available
solution for interactive session recording based on the Internet Engineering Task Force's
(IETF) Internet draft of the standardized Session Recording Protocol (SIPREC). The
solution delivers affordable, reliable, and scalable recording to enterprises, contact
centers, and service providers, offering hosted session recording or contact center
outsourcing.
The new solution from NICE and Acme Packet allows organizations to leverage the NICE
Interaction Management suite and Acme Packet's Net-Net Session Director
[http://www.acmepacket.com/products-summary.htm ] session border controller (SBC) in real
time, while reducing the total cost of ownership of the entire system, regardless of the
telephony infrastructure they use.
News Highlights:
- Support for SIPREC with a joint solution that enhances recording
functionality in environments that utilize voice over IP (VoIP) and SIP trunking, as
well as IP-based video calling, collaboration, and chat.
- The SIPREC protocol enables NICE and Acme Packet customers, such as contact
centers and enterprises, to simplify and consolidate recording by leveraging Acme
Packet's SBC to fork real-time media to NICE Interaction Management without impacting
live sessions.
- The combined solution offers a number of advantages over proprietary
approaches, including increased recording capacity and functional enhancements, such
as load balancing and enhanced configuration control, while assuring regulatory
compliance.
- When coupled with the NICE Interaction Management platform, Acme Packet's SBCs
ensure accuracy and impeccable audio quality for the most accurate speech analytics
[http://www.nice.com/speech-analytics ] as well as real-time decision-making and
guidance [http://www.nice.com/real-time-decisioning ].
Solution Benefits:
- Consolidation of recording infrastructure without sacrificing recording
reliability
- Utilization of recording for new SIP-based unified communications, SIP
trunking, and interactive voice response deployments
- Simplification of recording deployments through flexible recording control and
scalability to tens of thousands of concurrent recordings and sessions
"We are pleased to work with Acme Packet on joint recording solutions based on
SIPREC," said Eran Vanounou, General Manager of the Product and Technology Unit at NICE.
"As the demand for compliance recording [http://www.nice.com/compliance-recording ] for
VoIP and other forms of IP-based real-time communications increases, compatibility with
Acme Packet's SBCs is critical for meeting the growing needs of our customers."
"NICE has been a strategic technology and interoperability partner with Acme Packet
for a number of years," said Dino Di Palma, Acme Packet's chief operating officer.
"Whether our customers use session recording for quality assurance, compliance, or new
revenue-generating services, NICE and Acme Packet deliver recording solutions for
providing the functionality and flexibility for understanding customer interactions,
meeting legal compliance, and improving the value of every contact center and business."
Tags:
SIPREC, APKT, Acme Packet, NICE, NICE Systems, session border controllers, SBC,
recording, session recording, cloud, VoIP, voice over IP, SIP, session initiation
protocol, SIP trunking, communications, contact centers, service providers, unified
communications, IETF, Internet Engineering Task Force
About NICE
NICE (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture
and analyze interactions and transactions, realize intent, and extract and leverage
insights to deliver impact in real time. Driven by cross-channel and multi-sensor
analytics, NICE solutions enable organizations to improve business performance, increase
operational efficiency, prevent financial crime, ensure compliance, and enhance safety and
security. NICE serves over 25,000 organizations in the enterprise and security sectors,
representing a variety of sizes and industries in more than 150 countries, and including
over 80 of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Systems. All other marks are trademarks of their respective owners. For a full list of
NICE Systems' marks, please see: http://www.nice.com/nice-trademarks.
About Acme Packet
Acme Packet (NASDAQ: APKT), the leader in session delivery network solutions, enables
the trusted, first-class delivery of next-generation voice, data and unified
communications services and applications across IP networks. Our Net-Net product family
fulfills demanding security, service assurance and regulatory requirements in service
provider, enterprise and contact center networks. Based in Bedford, Massachusetts, Acme
Packet designs and manufactures its products in the USA, selling them through over 220
reseller partners worldwide. More than 1,600 customers in 107 countries have deployed over
16,000 Acme Packet systems, including 88 of the top 100 service providers and 41 of the
Fortune 100. For more information visit http://www.acmepacket.com.
More about Acme Packet:
- Twitter [https://twitter.com/#!/Acme_Packet ]
- Facebook [http://www.facebook.com/AcmePacket ]
- LinkedIn [http://www.linkedin.com/company/acme-packet ]
Forward-Looking Statements - NICE
This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements are
based on the current expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein,
including but not limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new technologies, products
and applications; difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; pressure on pricing resulting
from competition; and inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company's Annual Report on Form 20-F.
The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them,
except as required by law.
Acme Packet, Inc. Safe Harbor Statement
Statements contained herein that are not historical fact may be forward-looking
statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E
of the Securities Exchange Act of 1934. Such forward-looking statements may relate to,
among other things, expected financial and operating results, expected growth rates,
future stock-based compensation and amortization expenses, future business prospects and
market conditions. Such forward-looking statements do not constitute guarantees of future
performance and are subject to a variety of risks and uncertainties that could cause
actual results to differ materially from those anticipated. These include, but are not
limited to: the amount of stock-based compensation awarded; the applicable Company stock
price used to determine stock-based compensation; the exercise pattern of employee stock
options; difficulties expanding the Company's customer base; difficulties leveraging
market opportunities; difficulties providing solutions that meet the needs of customers;
poor product sales; long sales cycles; difficulties developing new products; difficulties
in relationships with vendors and partners; higher risks in international operations;
difficulties managing rapid growth; difficulties managing the Company's financial
performance; the ability to hire and retain employees and appropriately staff operations;
the Company's cash needs; the impact of new accounting pronouncements and increased
competition. Additional factors that could cause actual results to differ materially from
those projected or suggested in any forward-looking statements are contained in the
Company's recent filings with the Securities and Exchange Commission, including those
factors discussed under the caption "Risk Factors" in such filings.
Corporate Media Contact
Erik Snider, +1-877-245-7448, erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn +972-9-775-3798, ir@nice.com, CET
For more information about Acme Packet:
Media and Industry Analysts:
Mike O'Malley
Acme Packet
+1-781-869-2975
apktpr@acmepacket.com
Agency Contact
Katelyn Henry
Version 2.0 Communications
+1-617-426-2222 x113
khenry@v2comms.com
Source: Acme Packet and NICE Systems