AVG AntiVirus Free Customers Benefit From Free Phone Support
AMSTERDAM and SAN FRANCISCO, July 23, 2012/PRNewswire/ --
AVG leads industry customer care by offering free phone support worldwide
AVG Technologies (NYSE: AVG), provider of Internet and mobile security to 114 million
users, today announced its commitment to offering free 24/7 phone, 365 days per year
support to AVG AntiVirus Free users globally. The free support service, which offers over
the phone diagnosis of system issues by AVG experts who identify the necessary fix, is
available in English via toll free local phone numbers in the United States, Canada and
the United Kingdom, and via international access numbers for other markets.
To sustain this high level of customer satisfaction, AVG engages directly with its
global community of 114 million users to gather real-time feedback. In March 2012, AVG
added an active "Do Not Track
[http://mediacenter.avg.com/en/news/avg-introduces-do-not-track.html ]" feature to its free
antivirus software and became the first antivirus provider to put the control of online
privacy directly in the consumer's hands. AVG is committed to overachieving on industry
standard support performance metrics to deliver the highest level of support for users.
Tony Anscombe, Senior Security Evangelist at AVG, said: "Access to AVG expert support
staff is a key differentiator for AVG free products. The free service is available 365
days a year and supports our free customers by ensuring the AVG software is configured to
deliver maximum peace of mind and safety online."
AVG's free phone support service focuses on assistance with installing AVG's products
and advice on configuring the user's computer as appropriate to optimize their experience
and product benefits. Additional, AVG TechBuddy premium remote support services are
available for all digital home devices, per-incident or through a subscription.
An AVG customer commented: "The service person who dealt with my issue was both polite
and helpful in talking me through the process of activating my account which I had
difficulty with. I told him that I was a silver surfer with limited computer knowledge,
and he took me through the process at my speed with patience, and understanding."
About AVG Technologies
AVG's mission is to simplify, optimize and secure the Internet experience, providing
peace of mind to a connected world. AVG's powerful yet easy-to-use software and online
services put users in control of their Internet experience. By choosing AVG's software and
services, users become part of a trusted global community that benefits from inherent
network effects, mutual protection and support. AVG has grown its user base to 114 million
active users as of March 31, 2012 and offers a product portfolio that targets the consumer
and small business markets and includes Internet security, PC performance optimization,
online backup, mobile security, identity protection and family safety software.
Contacts: United States: Jeff Seedman, Finn Partners for AVG, email@example.com, +1(415)249-6763; United Kingdom: Charlotte Pusey, MSL for AVG, firstname.lastname@example.org, +44(0)20-7878-3255; Investor Relations: Anne Marie McCauley, AVG Technologies