Dell to Install Anti-Spyware Software
Poster: Aron Schatz
Posted on October 20, 2004 at 3:34:46 PM
The situation is now so bad that Dell will be preinstalling anti-spyware software. Finally, the majority of Dell we get in for service are software. That's Dell's award winning service and support for you.
Quote
The addition of anti-spyware tools comes at a time when Dell customers are facing a deluge of problems with such software. Fourteen months ago, spyware accounted for less than 2 percent of support calls. Now, it accounts for 20 percent. More support calls leads to higher costs and, of course, customer dissatisfaction, George said.