ClickSoftware Added to Gartner Magic Quadrant for Mobile Application Development Platforms (MADP)
Poster: SySAdmin
Posted on August 23, 2013 at 7:14:01 AM
ClickSoftware Added to Gartner Magic Quadrant for Mobile Application Development Platforms (MADP)
Also noted by Gartner as a Field Service Management Leader, ClickSoftware Brings a Full Development Studio, Enterprise-Focused Mobility and its ClickAppStore to Optimize Customer Experience and Mobile Worker Performance
BURLINGTON, Massachusetts, August 23, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, has been
included by Gartner in its Magic Quadrant for Mobile Application Development Platforms
(MADP)[1].
Gartner initially assessed over one hundred MADP vendors toward the published report,
in which ClickSoftware is included among the leading 22 vendors, with the company's appeal
of addressing service optimization requirements and being one of the first field service
management vendors to adopt HTML5.
ClickSoftware is the only dedicated field service solution provider to appear in
Gartner's Magic Quadrants for both Mobile Application Development Platforms and Field
Service Management. ClickSoftware has appeared on Gartner's Field Service Management Magic
Quadrant since 2006[2], which has recognized ClickSoftware as a leader in 2011[3] and
2012[4]. While it offers out of the box ready to use products, its MADP platform enables
it to quickly respond to market needs for additional business functionality. ClickSoftware
has created and deployed products across the globe that cover the complete service chain
lifecycle, all of which are offered in the cloud or on premise.
"We consider emergence into Gartner's Magic Quadrant for Mobile Application
Development Platforms a significant milestone substantiating mobility as another growth
engine for both ClickSoftware and our customers," according to ClickSoftware's CEO and
Founder, Dr. Moshe BenBassat. "We believe this latest recognition, combined with our
service optimization solutions positions ClickSoftware to strengthen its leadership in
mobile workforce management by delivering even further improvements in customer care
quality and field force productivity," BenBassat added.
Users of ClickSoftware's enterprise mobility
[http://www.clicksoftware.com/enterprise-mobility-software-solutions.htm ] benefit from
streamlined workflows replacing paper-based processes; including back office access to
knowledge and information (asset data, customer data, training videos), group
collaboration, and reporting tools. Customer experience is amplified by aiding the worker
with intelligent personal assistants (affectionately named ClickButlers) that anticipate
user needs, recommend actions, and execute them on the user's behalf to complete the job
efficiently the first time. When follow-up service is required, a user can immediately
book an appointment directly from the mobile device, and while still in front of the
customer. These device-agnostic applications also work when under "no reception"
conditions to fulfill a critical need of many business organizations.
"Our self-sufficient mobile platform for enterprise mobility serves companies that
require a complete solution from one provider. Simultaneously, for enterprises which
standardize on one unified infrastructure for all of their mobile apps, including
marketing, finance, or other non-service workers; we have architected our business apps
for service workers on top of infrastructure layers from industry leaders, including IBM,
SAP, or Salesforce.com. In either case, every enterprise can benefit from the strength of
our focus on business applications that meet the demands of organizations with large scale
mobile workforces in mission critical field environments," continued BenBassat.
Among the company's marquee mobility innovations, recent highlights include:
- The launch of the enterprise app store, ClickAppStore
[http://appstore.clicksoftware.com ]. The ClickAppStore makes it easy for
organizations to deploy apps with minimal or no code development.
- Enhancements to Mobility Studio
[http://www.clicksoftware.com/mobility-studio.htm ] enable download of ready-to-use
apps from the ClickAppStore, and development of HTML5 and native solutions for
service, workers, supervisors, crew leaders, and management.
- Launch of ClickWorkforce
[http://www.clicksoftware.com/salesforce-clicksoftware-workforce-planning.htm ] on
Salesforce.com's AppExchange, the world's leading business apps marketplace,
deepening its footprint in the SaaS market.
- Certification of apps by the SAP Integration and Certification Center (SAP
ICC), one of the identified leaders in Gartner's MADP Magic Quadrant.
- Introduction of ClickButler
[http://www.clicksoftware.com/982c4fab-524c-4d99-82f6-a033aa347ede/news-press-releases-detail.htm ]
which drives value for all mobile users to improve customer care and
increase field efficiency by eliminating excessive swiping and typing, minimizing
costly errors, and facilitating compliance.
Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact. Gartner disclaims
all warranties, expressed or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.
[1] Gartner Magic Quadrant for Mobile Application Development Platforms, Ian Finley,
Van L. Baker, Ken Parmelee, David Mitchell Smith, Ray Valdes, Gordon Van Huizen, 7 August
2013
[2] Gartner Magic Quadrant for Field Service Management, Michael Maoz, 3 April 2006
[3]Gartner Magic Quadrant for Field Service Management, William McNeill, Michael Maoz,
William Clark, 28 September 2011
[4] Gartner Magic Quadrant for Field Service Management, William McNeill, Michael
Maoz, Gordon Van Huizen, 17 October 2012
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, Latin America and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter
[https://twitter.com/ClickSoftware ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual
report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or
otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903
kristin.amico@clicksoftware.com
Tiffany Darmetko
Schwartz MSL
+1-781-684-0770
clicksoftware@schwartzmsl.com
ClickSoftware Technologies Ltd
Also noted by Gartner as a Field Service Management Leader, ClickSoftware Brings a Full Development Studio, Enterprise-Focused Mobility and its ClickAppStore to Optimize Customer Experience and Mobile Worker Performance
BURLINGTON, Massachusetts, August 23, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd [http://www.clicksoftware.com ]. (NasdaqGS: CKSW), the
leading provider of automated mobile workforce management and optimization solutions
[http://www.clicksoftware.com/solutions/index.asp ] for the service industry, has been
included by Gartner in its Magic Quadrant for Mobile Application Development Platforms
(MADP)[1].
Gartner initially assessed over one hundred MADP vendors toward the published report,
in which ClickSoftware is included among the leading 22 vendors, with the company's appeal
of addressing service optimization requirements and being one of the first field service
management vendors to adopt HTML5.
ClickSoftware is the only dedicated field service solution provider to appear in
Gartner's Magic Quadrants for both Mobile Application Development Platforms and Field
Service Management. ClickSoftware has appeared on Gartner's Field Service Management Magic
Quadrant since 2006[2], which has recognized ClickSoftware as a leader in 2011[3] and
2012[4]. While it offers out of the box ready to use products, its MADP platform enables
it to quickly respond to market needs for additional business functionality. ClickSoftware
has created and deployed products across the globe that cover the complete service chain
lifecycle, all of which are offered in the cloud or on premise.
"We consider emergence into Gartner's Magic Quadrant for Mobile Application
Development Platforms a significant milestone substantiating mobility as another growth
engine for both ClickSoftware and our customers," according to ClickSoftware's CEO and
Founder, Dr. Moshe BenBassat. "We believe this latest recognition, combined with our
service optimization solutions positions ClickSoftware to strengthen its leadership in
mobile workforce management by delivering even further improvements in customer care
quality and field force productivity," BenBassat added.
Users of ClickSoftware's enterprise mobility
[http://www.clicksoftware.com/enterprise-mobility-software-solutions.htm ] benefit from
streamlined workflows replacing paper-based processes; including back office access to
knowledge and information (asset data, customer data, training videos), group
collaboration, and reporting tools. Customer experience is amplified by aiding the worker
with intelligent personal assistants (affectionately named ClickButlers) that anticipate
user needs, recommend actions, and execute them on the user's behalf to complete the job
efficiently the first time. When follow-up service is required, a user can immediately
book an appointment directly from the mobile device, and while still in front of the
customer. These device-agnostic applications also work when under "no reception"
conditions to fulfill a critical need of many business organizations.
"Our self-sufficient mobile platform for enterprise mobility serves companies that
require a complete solution from one provider. Simultaneously, for enterprises which
standardize on one unified infrastructure for all of their mobile apps, including
marketing, finance, or other non-service workers; we have architected our business apps
for service workers on top of infrastructure layers from industry leaders, including IBM,
SAP, or Salesforce.com. In either case, every enterprise can benefit from the strength of
our focus on business applications that meet the demands of organizations with large scale
mobile workforces in mission critical field environments," continued BenBassat.
Among the company's marquee mobility innovations, recent highlights include:
- The launch of the enterprise app store, ClickAppStore
[http://appstore.clicksoftware.com ]. The ClickAppStore makes it easy for
organizations to deploy apps with minimal or no code development.
- Enhancements to Mobility Studio
[http://www.clicksoftware.com/mobility-studio.htm ] enable download of ready-to-use
apps from the ClickAppStore, and development of HTML5 and native solutions for
service, workers, supervisors, crew leaders, and management.
- Launch of ClickWorkforce
[http://www.clicksoftware.com/salesforce-clicksoftware-workforce-planning.htm ] on
Salesforce.com's AppExchange, the world's leading business apps marketplace,
deepening its footprint in the SaaS market.
- Certification of apps by the SAP Integration and Certification Center (SAP
ICC), one of the identified leaders in Gartner's MADP Magic Quadrant.
- Introduction of ClickButler
[http://www.clicksoftware.com/982c4fab-524c-4d99-82f6-a033aa347ede/news-press-releases-detail.htm ]
which drives value for all mobile users to improve customer care and
increase field efficiency by eliminating excessive swiping and typing, minimizing
costly errors, and facilitating compliance.
Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact. Gartner disclaims
all warranties, expressed or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.
[1] Gartner Magic Quadrant for Mobile Application Development Platforms, Ian Finley,
Van L. Baker, Ken Parmelee, David Mitchell Smith, Ray Valdes, Gordon Van Huizen, 7 August
2013
[2] Gartner Magic Quadrant for Field Service Management, Michael Maoz, 3 April 2006
[3]Gartner Magic Quadrant for Field Service Management, William McNeill, Michael Maoz,
William Clark, 28 September 2011
[4] Gartner Magic Quadrant for Field Service Management, William McNeill, Michael
Maoz, Gordon Van Huizen, 17 October 2012
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce
management and service optimization solutions for the enterprise, both for mobile and
in-house resources. As pioneers of the "Service chain optimization" concept, our solutions
provide organizations with end-to-end visibility and control of the entire service
management chain by optimizing forecasting, planning, shift and task scheduling, mobility
and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations more
efficiently, in a scalable, integrated manner. Our solutions have become the backbone for
many leading organizations worldwide by addressing the fundamental question of job
fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to
service sector organizations of all sizes. The company is headquartered in the United
States and Israel, with offices across Europe, Latin America and Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us on Twitter
[https://twitter.com/ClickSoftware ].
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the
Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws.
These forward-looking statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual
report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware
is under no obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future events or
otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903
kristin.amico@clicksoftware.com
Tiffany Darmetko
Schwartz MSL
+1-781-684-0770
clicksoftware@schwartzmsl.com
ClickSoftware Technologies Ltd