Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm Gartner
Poster: SySAdmin
Posted on January 16, 2014 at 9:00:01 AM
Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm Gartner
MUMBAI, India and DALLAS, January 16, 2014 /PRNewswire/ --
Aegis Limited, a global outsourcing and technology services company, announced today
that it has been positioned in the Gartner Magic Quadrant for Customer Management Contact
Center BPO 2013 report, published in December 2013. Gartner's 2013 Magic Quadrant for
Customer Management (CM) Contact Centre BPO evaluates a vibrant provider landscape with
capabilities across the Americas, EMEA and Asia/Pacific.
Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix,
evaluating its ability to execute and completeness of vision.
Sandip Sen, Global CEO, Aegis Limited said "We are pleased to be included in the
Gartner Magic Quadrant for CM Contact Centre BPO for the 4th consecutive year. As buyer's
shift their focus from just cost containment to include revenue generation and service
improvements, Aegis is committed on delivering practical innovation, service excellence,
multi-channel customer experience and insightful business transformation for our clients."
As noted in the report, "the worldwide CM contact center BPO market is forecast to
grow steadily at a 5.2% compound annual growth rate (CAGR) from 2013 through 2018. By the
end of 2018, Gartner estimates the CM contact center BPO industry will achieve a market
size of $42.4 billion. Therefore, Gartner believes the opportunities for growth in market
share are robust for those companies willing to aggressively make investments in
marketing, sales, PETS (Process Enhancement Technologies and Services ) and acquisitions."
Aegis continues to have an aggressive organic and inorganic growth strategy focused on
capability, capacity and geographical presence. The company's primary focus is on
multichannel customer management and vertical industry markets, including
telecommunications, financial services, healthcare, travel and hospitality.
Aegis has made significant investments in customer experience management, such as its
digital and social business solution AegisLISAn and strategic partnership with Customer
Operations Performance Centre (COPC), to add measurable business value to its customers.
Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users to select only those
vendors with the highest ratings. Gartner research publications consist of the opinions of
Gartner's research organization and should not be construed as statements of fact. Gartner
disclaims all warranties, expressed or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
About Aegis
Aegis is a global outsourcing and technology company committed to impacting clients'
business outcomes by focusing on enhancing customer experience across all touch points and
channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations
across 13 countries with more than 55,000 employees. Aegis services over 300 clients from
verticals such as Banking and Financial Services, Insurance, Technology, Telecom,
Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The
company is wholly owned by Essar, a USD 39 billion conglomerate. For more information,
write to us at info@aegisglobal.com or visit http://www.aegisglobal.com.
Aegis Media Contact
Aegis (Global)
Danveer Bhasin, Associate Vice President - Global Marketing and Strategy
+91-99301-35788
Danveer.Bhasin@aegisglobal.com
Aegis (Americas)
Kevin Nolan, Head of Marketing (Americas)
+1-214-505-9732
Kevin.Nolan@aegisglobal.com
Aegis Limited
MUMBAI, India and DALLAS, January 16, 2014 /PRNewswire/ --
Aegis Limited, a global outsourcing and technology services company, announced today
that it has been positioned in the Gartner Magic Quadrant for Customer Management Contact
Center BPO 2013 report, published in December 2013. Gartner's 2013 Magic Quadrant for
Customer Management (CM) Contact Centre BPO evaluates a vibrant provider landscape with
capabilities across the Americas, EMEA and Asia/Pacific.
Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix,
evaluating its ability to execute and completeness of vision.
Sandip Sen, Global CEO, Aegis Limited said "We are pleased to be included in the
Gartner Magic Quadrant for CM Contact Centre BPO for the 4th consecutive year. As buyer's
shift their focus from just cost containment to include revenue generation and service
improvements, Aegis is committed on delivering practical innovation, service excellence,
multi-channel customer experience and insightful business transformation for our clients."
As noted in the report, "the worldwide CM contact center BPO market is forecast to
grow steadily at a 5.2% compound annual growth rate (CAGR) from 2013 through 2018. By the
end of 2018, Gartner estimates the CM contact center BPO industry will achieve a market
size of $42.4 billion. Therefore, Gartner believes the opportunities for growth in market
share are robust for those companies willing to aggressively make investments in
marketing, sales, PETS (Process Enhancement Technologies and Services ) and acquisitions."
Aegis continues to have an aggressive organic and inorganic growth strategy focused on
capability, capacity and geographical presence. The company's primary focus is on
multichannel customer management and vertical industry markets, including
telecommunications, financial services, healthcare, travel and hospitality.
Aegis has made significant investments in customer experience management, such as its
digital and social business solution AegisLISAn and strategic partnership with Customer
Operations Performance Centre (COPC), to add measurable business value to its customers.
Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users to select only those
vendors with the highest ratings. Gartner research publications consist of the opinions of
Gartner's research organization and should not be construed as statements of fact. Gartner
disclaims all warranties, expressed or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
About Aegis
Aegis is a global outsourcing and technology company committed to impacting clients'
business outcomes by focusing on enhancing customer experience across all touch points and
channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations
across 13 countries with more than 55,000 employees. Aegis services over 300 clients from
verticals such as Banking and Financial Services, Insurance, Technology, Telecom,
Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The
company is wholly owned by Essar, a USD 39 billion conglomerate. For more information,
write to us at info@aegisglobal.com or visit http://www.aegisglobal.com.
Aegis Media Contact
Aegis (Global)
Danveer Bhasin, Associate Vice President - Global Marketing and Strategy
+91-99301-35788
Danveer.Bhasin@aegisglobal.com
Aegis (Americas)
Kevin Nolan, Head of Marketing (Americas)
+1-214-505-9732
Kevin.Nolan@aegisglobal.com
Aegis Limited