Net Promoter Score Conference Features Presentation by TriNet's VP of Client Services

Net Promoter Score Conference Features Presentation by TriNet's VP of Client Services

SAN LEANDRO, California, January 22, 2014 /PRNewswire/ --

       
        - TriNet leverages feedback from over 8,000 clients through NPS
          implementation
        - Ongoing business improvement benefits TriNet clients

    TriNet [http://www.trinet.com/?utm_source=PR&utm_medium=PressRelease&utm_campaign=NPS
], a leading cloud-based provider of HR services
[http://www.trinet.com/solutions/core_services/default.htm?utm_source=PR&utm_medium=PressRelease&utm_campaign=NPS ]
, today announced that Patrick Villella, vice president of Client
Services at TriNet, will speak during the 8th annual Net Promoter Score (NPS) Customer
Experience Conference at the Eden Roc Hotel in Miami Beach, FL. The presentation will take
place on Thursday, January 30, at 2:30 PM ET in the Pompeii Ballroom. Among other topics,
Villella's presentation will highlight the evolution, insights and customer benefits of
TriNet's NPS program.

    Tweet This [http://ctt.ec/UkeSp ]: TriNet VP Villella speaks about implementing
customer feedback at NPS conference on 1/30 at 2:30PM @NetPromoter @Satmetrix
http://bit.ly/1hYAQKj

    TriNet's 'client-first' culture has led the company to become one of the largest and
fastest-growing professional employer organizations (PEO) in the U.S. Net Promoter was
adopted in 2011 to directly gauge client sentiment, leverage customer feedback, drive and
implement business change. Since then, TriNet continuously assesses client sentiment and
adapts rapidly to changes in the marketplace to best serve its over 8,000 clients with
approximately 218,000 worksite employees (WSE's).

    To further enhance the program, TriNet brought on Net Promoter Loyalty Partner, Satrix
Solutions, to help turn feedback into action and prioritize the information gathered from
customer surveys. Today, TriNet leverages feedback from its vast customer base and
continuously assesses real-time client sentiment, enhances its customer loyalty program
and optimizes its processes based on needs and feedback of its clients.

    Supporting Quotes

    Patrick Villella, Vice President Client Services, TriNet

    "At TriNet, client feedback is crucial to understand customer needs and drive the
right business decisions. By deploying NPS processes with the help of Satrix Solutions,
TriNet gained actionable insight from the feedback gathered from our over 8,000 clients.
As a direct result, we optimized processes in our organization to continuously provide our
clients with the highest level of service possible. Both our customer care and adoption of
our processes are ongoing. With NPS, we enable every part of our organization to have a
constant dialog with our clients."

    Evan Klein, Founder and President, Satrix Solutions

    "Using a systematic approach, TriNet has successfully weaved the Net Promoter
discipline into its business. As a result, the executive leadership has gained deep
insight, which has enabled them to drive product and service enhancements to the benefit
of customers. This has helped TriNet strengthen customer relationships, reduce churn and
boost customer lifetime value."

    For more information on TriNet, follow us on Twitter [http://www.twitter.com/TriNet ],
LinkedIn [http://www.linkedin.com/company/9438?trk=tyah ], YouTube
[http://www.youtube.com/TriNetHR ], and Facebook [https://www.facebook.com/TriNetHR ].

    About TriNet

    TriNet is a trusted strategic HR partner [http://www.trinet.com ] to small businesses,
providing critical HR-related services on an outsourced basis. TriNet's solutions help
contain costs, minimize employer-related risks, and relieve administrative burden to keep
an entrepreneur's focus on their core business functions. From employee benefits and
payroll processing to high-level human capital consulting, TriNet's Professional Employer
Organization (PEO) [http://www.trinet.com/solutions ] expertise and best in class systems
relieve clients of many of the day to day administrative burdens that distract them from
building and growing their businesses. TriNet specializes in serving fast-moving companies
in fields such as technology and financial services, who recognize that top-quality
employees are the most critical competitive asset. For more information, please visit
http://www.trinet.com.

    TriNet, Ambitions Realized, and the TriNet logo are registered trademarks of TriNet.
All other trademarks, service marks, registered trademarks, or registered service marks
are the property of their respective owners.

    (R)Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain &
Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld

       
        Media Contacts:
        Jock Breitwieser
        TriNet
        Jock.Breitwieser@TriNet.com
        +1-510-875-7250

        Michelle Sieling
        Bond PR
        Michelle@bondprus.com
        +1-415-349-7434

TriNet