Vocalcom Break Boundaries, Bringing Big Data and Powerful Mobile Customer Engagement Apps to its Contact Center Software Suite
Poster: SySAdmin
Posted on February 13, 2014 at 2:35:01 PM
Vocalcom Break Boundaries, Bringing Big Data and Powerful Mobile Customer Engagement Apps to its Contact Center Software Suite
PARIS, February 13, 2014 /PRNewswire/ --
Vocalcom, world leader in contact center software solutions, is announcing today that
it has partnered with TapCrowd, an innovative mobile apps platform, creating the
opportunity to simultaneously power intuitive mobile customer experiences and radically
improve contact center performance.
(Logo:
http://photos.prnewswire.com/prnh/20140213/670831-a )
(Photo:
http://photos.prnewswire.com/prnh/20140213/670831-b )
Smartphones, tablets are rapidly changing the behavior of consumers, always connected
with a smartphone in one hand, and a briefcase or coffee in the other. Calling, texting,
posting, sharing, reading. Companies cannot afford to get left behind. It is now
imperative that firms have a road map for the future, for modern, mobile customer
engagement.
Vocalcom Mobile is a complete self-service mobile customer engagement platform,
bridging the gap between the mobile consumer and the contact center agent. Vocalcom offers
business users a complete set of features to engage effortlessly with customers on their
mobile devices. Including, a cloud-based drag-and-drop app builder and integrated new
contact center capabilities - that includes, visual IVR, WebRTC for face-to-face
interactions, real-time profiling and targeting, analytics and instant campaign scripting.
Several other business tools are also available, such as a Passbook Coupons and GPS
tracking for strategic location-based marketing. Contact Features include real-time,
contextual routing, one-touch calling, QR code and website integration. Vocalcom Mobile
lets businesses craft their own apps with no technical skills required.
Businesses can expect easily measurable and quantifiable return on investment, as well
as reputational or brand-enhancement benefits, from expanding contact center access to
mobile devices. The good news is that early adopters who embrace this powerful new channel
will have a compelling competitive advantage that dramatically differentiates their brand
in the market.
Vocalcom wants to manage the entire customer journey, says Anthony Dinis, CEO of
Vocalcom. "Self-service features, the contact center, social and mobile have never been
intimately connected. We change that today - not only for customer service but also for
marketing automation and sales. We even wonder if we should make a difference. The Contact
Center will become the Customer Engagement Center. Now the apps become the omni-channel
link to the consumer. Personal, relevant, context-aware and direct."
TapCrowd is really excited about this development says Niko Nelissen, CEO of TapCrowd.
Mobile is a huge part of everyday life, more and more companies use mobile apps to stay
engaged with customers. "The magic that makes it all happen is big data," explains Niko
Nelissen. In order to really understand your customers, you need to capture their
behavior, their preferences, their context, and their activities and turn that into
real-time actionable insights for the contact center.
About Vocalcom http://www.vocalcom.com/en/vocalcom-cloud-contact-center-software
The Mobile Customer Engagement Revolution is here
[http://www.vocalcom.com/en/mobile-customer-service ]
Web site: http://www.vocalcom.com
Myriam Ghedas: +33-(0)1-55-37-30-50, m.ghedas@vocalcom.com
Photo:
http://photos.prnewswire.com/prnh/20140213/670831-a
http://photos.prnewswire.com/prnh/20140213/670831-b
Photo:http://photos.prnewswire.com/prnh/20140213/670831-a
http://photoarchive.ap.org/
Photo:http://photos.prnewswire.com/prnh/20140213/670831-b
http://photoarchive.ap.org/
Vocalcom
PARIS, February 13, 2014 /PRNewswire/ --
Vocalcom, world leader in contact center software solutions, is announcing today that
it has partnered with TapCrowd, an innovative mobile apps platform, creating the
opportunity to simultaneously power intuitive mobile customer experiences and radically
improve contact center performance.
(Logo:
http://photos.prnewswire.com/prnh/20140213/670831-a )
(Photo:
http://photos.prnewswire.com/prnh/20140213/670831-b )
Smartphones, tablets are rapidly changing the behavior of consumers, always connected
with a smartphone in one hand, and a briefcase or coffee in the other. Calling, texting,
posting, sharing, reading. Companies cannot afford to get left behind. It is now
imperative that firms have a road map for the future, for modern, mobile customer
engagement.
Vocalcom Mobile is a complete self-service mobile customer engagement platform,
bridging the gap between the mobile consumer and the contact center agent. Vocalcom offers
business users a complete set of features to engage effortlessly with customers on their
mobile devices. Including, a cloud-based drag-and-drop app builder and integrated new
contact center capabilities - that includes, visual IVR, WebRTC for face-to-face
interactions, real-time profiling and targeting, analytics and instant campaign scripting.
Several other business tools are also available, such as a Passbook Coupons and GPS
tracking for strategic location-based marketing. Contact Features include real-time,
contextual routing, one-touch calling, QR code and website integration. Vocalcom Mobile
lets businesses craft their own apps with no technical skills required.
Businesses can expect easily measurable and quantifiable return on investment, as well
as reputational or brand-enhancement benefits, from expanding contact center access to
mobile devices. The good news is that early adopters who embrace this powerful new channel
will have a compelling competitive advantage that dramatically differentiates their brand
in the market.
Vocalcom wants to manage the entire customer journey, says Anthony Dinis, CEO of
Vocalcom. "Self-service features, the contact center, social and mobile have never been
intimately connected. We change that today - not only for customer service but also for
marketing automation and sales. We even wonder if we should make a difference. The Contact
Center will become the Customer Engagement Center. Now the apps become the omni-channel
link to the consumer. Personal, relevant, context-aware and direct."
TapCrowd is really excited about this development says Niko Nelissen, CEO of TapCrowd.
Mobile is a huge part of everyday life, more and more companies use mobile apps to stay
engaged with customers. "The magic that makes it all happen is big data," explains Niko
Nelissen. In order to really understand your customers, you need to capture their
behavior, their preferences, their context, and their activities and turn that into
real-time actionable insights for the contact center.
About Vocalcom http://www.vocalcom.com/en/vocalcom-cloud-contact-center-software
The Mobile Customer Engagement Revolution is here
[http://www.vocalcom.com/en/mobile-customer-service ]
Web site: http://www.vocalcom.com
Myriam Ghedas: +33-(0)1-55-37-30-50, m.ghedas@vocalcom.com
Photo:
http://photos.prnewswire.com/prnh/20140213/670831-a
http://photos.prnewswire.com/prnh/20140213/670831-b
Photo:http://photos.prnewswire.com/prnh/20140213/670831-a
http://photoarchive.ap.org/
Photo:http://photos.prnewswire.com/prnh/20140213/670831-b
http://photoarchive.ap.org/
Vocalcom