BankDhofar Redefines 'Customer Experience' With Enterprise-Wide Automated Service Delivery

BankDhofar Redefines 'Customer Experience' With Enterprise-Wide Automated Service Delivery

MUSCAT, Oman, January 13, 2016 /PRNewswire/ --

    Leverages Newgen's Expertise to Create Paperless Workflow Environment  

    With a vision to become the 'Best Bank in the Gulf' by making banking instant and easy,
BankDhofar [http://www.bankdhofar.com ] has unraveled another innovation in the regional
banking industry through automation of all core processes across all its branches in Oman.
This development is in line with the ongoing digital transformation efforts at the bank to
enrich customer experience through a faster and more convenient service delivery.

(Logo:
http://photos.prnewswire.com/prnh/20130912/638839 )

(Logo:
http://photos.prnewswire.com/prnh/20160113/784141 )

    Speaking on the program, Dr. Tariq Taha, Assistant General Manager & Chief Information
Officer at BankDhofar said, "Earlier, despite our customer-centric efforts, we were facing
a few challenges in achieving service excellence. The challenges included complexity in
establishing financial credibility of a prospect, limited process visibility, inadequate
SLA monitoring, lack of control over manual processes, and the lack of effective document
management." He added, "Adoption of this remarkable technology from Newgen Software
[http://www.newgensoft.com ] has helped us to overcome previous challenges and redefine
engagement with our customers with faster response times and service differentiation."

    Following their 'best customer experience' approach, the bank has streamlined all key
processes across all branches. This large initiative involved automation of Account
Opening, Personal & Corporate Lending, Trade Finance and Credit Card approval processes on
Newgen's BPM (Business Process Management) platform. BankDhofar has also done away with
the bulky paperwork of KYC documents, loan/credit card applications and supporting
documents. For achieving a paperless environment, the bank has digitized all the paperwork
in a centralized repository using Newgen's ECM (Enterprise Content Management) suite.
Newgen's robust ECM allows an easy index-based document retrieval through a secure,
rights-defined access.

    Mr. Diwakar Nigam, MD and CEO - Newgen Software, sharing his views on the
implementation, remarked, "We are proud to partner with BankDhofar in their endeavor to
offer a hassle-free, faster service delivery to customers. I am confident that Newgen's
robust technology together with BankDhofar's commitment to offer the best-in-class
customer services is a step towards transforming the banking practices in the Gulf."

    By implementing Newgen's integrated solution comprising Enterprise Scanning, ECM
Framework and BAM (Business Activity Monitoring) compatible BPM platform, the bank has
created an efficient document management system with an agile workflow. This has resulted
in real-time process monitoring, improved efficiencies, reduced costs, faster turn-around
times, better SLA adherence and a lot of happy customers for the bank.

       
         
        Contact: 
        Asif Khan 
        asif.khan@newgen.co.in 
        Corporate Marketing 
        Newgen Software Technologies Ltd 

     

    Photo:
    http://photos.prnewswire.com/prnh/20130912/638839

    http://photos.prnewswire.com/prnh/20160113/784141

Photo:http://photos.prnewswire.com/prnh/20130912/638839
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Photo:http://photos.prnewswire.com/prnh/20160113/784141
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Photo:http://photos.prnewswire.com/prnh/20130912/638839
http://photoarchive.ap.org/
Photo:http://photos.prnewswire.com/prnh/20160113/784141
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Newgen Software Technologies Ltd