Three UK Deploys Polystar's Solutions to Provide Flexible Monitoring and Reporting for UK's First VoLTE Service Launch

Three UK Deploys Polystar's Solutions to Provide Flexible Monitoring and Reporting for UK's First VoLTE Service Launch

STOCKHOLM, January 26, 2016 /PRNewswire/ --

    Polystar [http://www.polystar.com ], a leading supplier of Network and Customer

        Analytics, Network Monitoring and Test solutions to the telecoms industry, today

     announced

    that leading mobile network operator, Three UK [http://www.three.co.uk ] has selected

    Polystar's Network and Customer Insight solutions to deliver monitoring and reporting

    capabilities for its new Voice over LTE (VoLTE) services.

(Logo:
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        The solutions provide monitoring and assurance capabilities for the complete VoLTE

    service, spanning IMS controlled voice and text, as well as SRVCC for handover to the

    existing 3G network. In addition, Three's IP Multi-media Subsystem (IMS) platform, that

    delivers the Voice over LTE service, can also be used to support complementary

     services,

    voice over WiFi (VoWiFi). In time, these services must also be provided to users of

     other

    mobile networks, such as 2G and 3G. To support this objective, it was essential for

     Three

    UK that the solutions could be extended by software upgrades, so that their scope could

     be

    enhanced.

        The Polystar solutions also give Three UK analytics tools that enable both network

         and

    customer perspectives to be considered. This means that troubleshooting can be more

    effectively handled by different teams within Three UK's organisation. For example,

    Customer Insight [http://www.polystar.com/solutions/customer-insight ] data is provided

     to

    front-line customer care teams, while Network Insight

    [http://www.polystar.com/solutions/network-insight ] data can be delivered to those who

    need to access rich network information.

        In addition, an open API ensured that the Polystar solutions could be fully

         integrated

    with Three's existing CRM system. This means that teams can continue to use the

     existing

    and familiar CRM platform and at the same time benefit from the enriched data provided

     by

    the Network and Customer Insight solutions.

        VoLTE is a crucial service for Three UK, but it's also complicated. This level of

    complexity means that Three UK must be able to analyse and assure call quality over any

    connected domain - today this means LTE and WiFi - but in the future, this could also

    include 3G and even 2G networks. Polystar delivered a solution that will solve this

    challenge for the critical service launch, and which will evolve to meet new network

    capabilities in the future.

        "Polystar's adaptability was hugely important for Three UK, as it gave them

         confidence

    in our commitment to meeting their existing and future requirements," commented Anna

    Konberg, Regional Sales Director at Polystar. "Real-time network monitoring and

    performance management is essential for delivering the best customer experience. With

     the

    Polystar Network and Customer Insight solutions in place, Three UK will gain early

    visibility of potential issues, enabling proactive problem resolution and more

     effective

    customer service, helping to avoid potential churn."

        Polystar's Network and Customer Insight solutions help CSPs turn network data into

    actionable intelligence and enable them to quickly obtain a visual understanding of

    network and service performance, across different domains and technologies. Polystar's

    solutions help CSPs make better business decisions. By delivering facts to the right

    people, better and more informed decisions can be made, helping CSPs save time and

     money

    and ensuring the success of complex service launches, such as VoLTE.

        About Polystar 

        Polystar enables Communications Service Providers to achieve excellence in CEM, Big

    Data Analytics, Service Assurance, Network Monitoring and High Performance Testing. We

    help CSPs to simplify their CEM strategies and drive operational efficiency through

    real-time network analytics. Polystar's real-time Network and Customer Insights uncover

     a

    goldmine of data, which yields indispensible analytics to CSPs. Polystar is recognised

     as

    one of the fastest-growing companies in Sweden. Since Polystar's foundation in

     Stockholm

    in 1983, we have experienced continuous and sustainable growth, and evolved to a global

    presence, serving our customers in over 50 countries.

        For more information, please visit http://www.polystar.com [http://www.polystar.com ]

        About Three 

        Three is a communications company. We are focused on making mobile better for

    everyone.

        We want to give customers a quality mobile experience and address the industry

         issues

    that frustrate them.

        We continue to look at ways of improving the experience we offer our customers.

        Three carries 42% of the UK's mobile data. Our network covers 98% of the UK

    population.

        Three UK is a member of CK Hutchison Holdings which also has investments in mobile

    operations in Australia, Austria, Denmark, Hong Kong, Indonesia, Ireland, Italy, Macau,

    Sri Lanka, Sweden and Vietnam.

        Three employs over 4,400 people across its offices in Maidenhead, Glasgow and

         Reading

    and its 347 retail stores.

    Photo:
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Polystar