Aspect Software to Launch Next Generation Self Service Platform in India

Aspect Software to Launch Next Generation Self Service Platform in India

MUMBAI, November 2, 2016 /PRNewswire/ --

    Empowering Enterprises to Better Engage With the Millennials 

    Aspect [http://www.aspect.com/in ] Software, a global leader in customer engagement
solutions, is launching its next generation customer engagement platform on 16th November
2016 at the Gartner Symposium 2016. This prestigious event is the India chapter of
Gartner's Symposium series which is termed as the world's most important gathering of CIOs
and senior IT Executives, which will be held in Goa this year. Many senior executives from
Aspect Software will be present in India during the launch, including Jagannath Narendran,
Senior Vice President, Asia Pacific and Middle East, and Sanjay Gupta, Head-Cloud Business,
APAC and Middle East and Managing Director- India and Middle East, Aspect Software.

(Logo:
http://photos.prnewswire.com/prnh/20140922/706625-a )

    "Over the years, there has been a paradigm shift in the customer's needs as they are
increasingly becoming independent, resulting in the adoption of self-service solutions by
brands to reimagine customer service and enhance customer experience. We have done an
in-depth study of multiple markets and have identified that smartphone adoption is driving
some key customer preferences trends across the globe. With launch of next gen customer
engagement platform in India, we aim to tap these trends and empower enterprises with
tools that will help them enable and engage their customers and stay ahead," said Sanjay
Gupta, Head-Cloud Business, APAC & ME and Managing Director - India & ME, Aspect Software.

    Aspect Software's next generation self-service platform is an omni-channel,
self-service suite which offers technologically advanced customer engagement solutions,
including chatbot, coupled with Natural Language Understanding, to strengthen enterprises'
customer service.

    The platform, seeing wide adoption in markets such as North America and Europe, is
expected to transform the way consumers are engaged, especially millennials who prefer to
do-it-themselves.

    About Aspect Software: 

    Aspect Software helps enterprises break down the walls between people, processes,
systems and data sources, allowing organizations to unite around the customer journey. By
developing fully native interaction management, workforce optimization and self-service
capabilities within a single customer engagement center, we enable dynamic, conversational
interactions and create a truly frictionless omni-channel customer experience. Leveraging
the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity,
Aspect conveniently and easily connects questions to answers while helping enterprises
keep service levels high and operational costs contained.
For more information, visit http://www.aspect.com.

            Media Contact: 
        Aspect Software 
        Shailendra Tanwar 
        +91- 9930134118 
        shailendra.tanwar@aspect.com 
        Head - Marketing India/ME

         
        Perfect Relations 
        Rddhima Pillai 
        +91- 8976670737 
        rddhima@perfectrelations.com 

        Kevin George 
        +91- 9769151042 
        kevin.george@perfectrelations.com 

     

    Photo:
    http://photos.prnewswire.com/prnh/20140922/706625-a

Photo:http://photos.prnewswire.com/prnh/20140922/706625-a
http://photoarchive.ap.org/
Aspect Software