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New Clickability User Community Portal Drives Customer Empowerment, Efficiency and Innovation
Clickability User Community Portal Enables Rapid Technical Support, User Collaboration and Best Practices
SAN FRANCISCO, April 27 -- Clickability, Inc., the leader in on-demand Web Content Management (WCM), today announced the launch of the Clickability User Community portal as part of its continuous efforts to increase customer service, satisfaction, enablement and innovation.
Through a single federated search, Clickability customers can now leverage the portal for instant access to an extensive support knowledge-base, product documentation, release notes, community posts, and even individual customer case histories. Prior to launch, the portal was tested with key customers, resulting in 89% of users finding instant and actionable results in response to their support queries. The remaining 11% of customer queries were answered by the Clickability Technical Support Team or other community members of the Clickability User Community.
"Using the new Clickability User Community portal my support queries are not only answered fast, but the results are also of the utmost quality," said Kelly Anderson, Software Architect at Minneapolis-St. Paul-based, StarTribune.com. "What's more, the Clickability user community is a huge source of information and new ideas that I can leverage for my own organization."
Clickability's constant focus on customer service and customer empowerment was recently recognized by CRM Magazine, when the company received the 2010 CRM Rising Star Service Award. More information is available at: http://www.clickability.com/news/press-releases/CRM_Magazine_and_AlwaysOn_Reco gnize_Clickability__with_Industry_Leadership_Awards.html
"It's very exciting to enable our customers to reach new heights of efficiency and innovation with our Clickability User Community portal," said Tom Cignarella, Clickability's Vice-President of Technical Operations and Support. "Clickability users are now empowered to innovate, accelerate development, and interact with the Clickability community in powerful ways that enhance the overall value of our service."
About Clickability, Inc.
Clickability(TM) is the global leader in on demand Web Content Management (WCM). The company enables customers to take content from any source and publish to any device, managing their entire content repository of digital assets more effectively in "the cloud." The Clickability Platform uniquely provides an end-to-end website solution including Web Content Management, all the infrastructure and services required for website hosting and delivery, and exceptional professional services and support. Enterprise customers such as Amcor, Cantor Fitzgerald, Swiss Re, BMC Software and NetApp, as well as media and entertainment leaders such as CNN, Smithsonian, the Tribeca Film Festival, and the Wall Street Journal, rely on Clickability to reduce costs, increase revenues, build global brands, and foster stronger customer relationships. Hosted across two secure, redundant data centers, the multi-tenant Clickability Platform offers customers a scalable and reliable solution that empowers marketing and media teams and frees IT organizations to focus on more strategic initiatives. Founded in 1999, the privately held company is headquartered in San Francisco. Clickability garnered the Software and Information Industry Association's CODiE Award for best content management solution in 2008 and 2009. More information is available by calling toll-free 888-352-9682 or visiting http://www.clickability.com. Connect with Clickability at http://www.facebook.com/clickability and twitter.com/clickabilityinc.
Source: Clickability, Inc.
CONTACT: Robert Carroll of Clickability, Inc., +1-415-200-0463,
rcarroll@clickability.com
Web Site: http://www.clickability.com/
New Clickability User Community Portal Drives Customer Empowerment, Efficiency and Innovation
Clickability User Community Portal Enables Rapid Technical Support, User Collaboration and Best Practices
SAN FRANCISCO, April 27 -- Clickability, Inc., the leader in on-demand Web Content Management (WCM), today announced the launch of the Clickability User Community portal as part of its continuous efforts to increase customer service, satisfaction, enablement and innovation.
Through a single federated search, Clickability customers can now leverage the portal for instant access to an extensive support knowledge-base, product documentation, release notes, community posts, and even individual customer case histories. Prior to launch, the portal was tested with key customers, resulting in 89% of users finding instant and actionable results in response to their support queries. The remaining 11% of customer queries were answered by the Clickability Technical Support Team or other community members of the Clickability User Community.
"Using the new Clickability User Community portal my support queries are not only answered fast, but the results are also of the utmost quality," said Kelly Anderson, Software Architect at Minneapolis-St. Paul-based, StarTribune.com. "What's more, the Clickability user community is a huge source of information and new ideas that I can leverage for my own organization."
Clickability's constant focus on customer service and customer empowerment was recently recognized by CRM Magazine, when the company received the 2010 CRM Rising Star Service Award. More information is available at: http://www.clickability.com/news/press-releases/CRM_Magazine_and_AlwaysOn_Reco gnize_Clickability__with_Industry_Leadership_Awards.html
"It's very exciting to enable our customers to reach new heights of efficiency and innovation with our Clickability User Community portal," said Tom Cignarella, Clickability's Vice-President of Technical Operations and Support. "Clickability users are now empowered to innovate, accelerate development, and interact with the Clickability community in powerful ways that enhance the overall value of our service."
About Clickability, Inc.
Clickability(TM) is the global leader in on demand Web Content Management (WCM). The company enables customers to take content from any source and publish to any device, managing their entire content repository of digital assets more effectively in "the cloud." The Clickability Platform uniquely provides an end-to-end website solution including Web Content Management, all the infrastructure and services required for website hosting and delivery, and exceptional professional services and support. Enterprise customers such as Amcor, Cantor Fitzgerald, Swiss Re, BMC Software and NetApp, as well as media and entertainment leaders such as CNN, Smithsonian, the Tribeca Film Festival, and the Wall Street Journal, rely on Clickability to reduce costs, increase revenues, build global brands, and foster stronger customer relationships. Hosted across two secure, redundant data centers, the multi-tenant Clickability Platform offers customers a scalable and reliable solution that empowers marketing and media teams and frees IT organizations to focus on more strategic initiatives. Founded in 1999, the privately held company is headquartered in San Francisco. Clickability garnered the Software and Information Industry Association's CODiE Award for best content management solution in 2008 and 2009. More information is available by calling toll-free 888-352-9682 or visiting http://www.clickability.com. Connect with Clickability at http://www.facebook.com/clickability and twitter.com/clickabilityinc.
Source: Clickability, Inc.
CONTACT: Robert Carroll of Clickability, Inc., +1-415-200-0463,
rcarroll@clickability.com
Web Site: http://www.clickability.com/