Ness Technologies Wins IVR Contract with Bank Discount
Poster: SySAdmin
Posted on May 10, 2010 at 3:14:01 AM
Ness Technologies Wins IVR Contract with Bank Discount
TEL AVIV, Israel, May 10, 2010-- Ness Technologies, Inc. (NASDAQ: NSTC and TASE: NSTC), a global
provider of IT services and solutions, today announced that it has been
awarded a contract from Bank Discount to deploy an Interactive Voice Response
(IVR) and speech recognition system at Israel's Bank Discount. The project
will last 18 months.
The communications division of Ness Technologies' Technologies
and Systems Group (Ness TSG) will provide the bank with an advanced,
interactive voice response solution based on the Genesys Voice Platform
(GVP), a software-based voice portal developed by Genesys Telecommunications
Laboratories, an Alcatel-Lucent company. GVP enables businesses to provide
cost-effective customer interactions. In addition, the solution will include
the deployment of advanced speech recognition applications which will enable,
at the first stage, to receive information about stock rates and branches
opening hours. The speech recognition will be performed using a speech
recognition engine developed by Nuance.
Ness Technologies has years of experience in establishing contact
centers and integrated solutions based on Computer Telephony Integration
(CTI), IVR and speech recognition. Ness has exclusive experience in deploying
Genesys' GVP platform in Israel. The new project is the fourth such system
implemented in Israel in the recent years. In addition, Ness Technologies
developed related solutions that provide clients with added value in
management, operation and conducting necessary daily changes, including
Hebrew support.
"The advanced system that was proposed by Ness enables the right
integration of the various technologies that exist in the bank and
complements the bank's Genesys CTI system," said Shay Vardi, Bank Discount's
CIO. "The system will allow us to deploy new services rapidly in a short
time, and improve our service level."
"The selection of Ness Technologies by Bank Discount is an
expression of confidence in the solution and experience offered by Ness, as
well as satisfaction from the professional, efficient and reliable service
provided by us to Bank Discount during the years," said Michael Zinderman,
President of Ness TSG.
About Ness Technologies
Ness Technologies (NASDAQ: NSTC and TASE:NSTC) is a global
provider of IT and business services and solutions with specialized expertise
in software product engineering; and system integration, application
development, consulting and software distribution. Ness delivers its
portfolio of solutions and services using a global delivery model combining
offshore, near-shore and local teams. With about 7,800 employees, Ness has
operations in North America, Europe, Israel and India, has customers in over
20 countries, and partners with numerous software and hardware vendors
worldwide. For more information about Ness, visit http://www.ness.com.
Forward Looking Statement
This press release contains forward-looking statements within the meaning
of the Private Securities Litigation Reform Act of 1995. Forward-looking
statements often are preceded by words such as "believes," "expects," "may,"
"anticipates," "plans," "intends," "assumes," "will" or similar expressions.
Forward-looking statements reflect management's current expectations, as of
the date of this press release, and involve certain risks and uncertainties.
Ness' actual results could differ materially from those anticipated in these
forward looking statements as a result of various factors. Some of the
factors that could cause future results to materially differ from the recent
results or those projected in forward-looking statements include the "Risk
Factors" described in Ness' Annual Report of Form 10-K filed with the
Securities and Exchange Commission on March 15, 2010. Ness is under no
obligation, and expressly disclaims any obligation, to update or alter its
forward-looking statements, whether as a result of such changes, new
information, subsequent events or otherwise.
Media Contact:
David Kanaan
Intl: +972-54-425-5307
Email: media.int@ness.com
Investor Relations Contact:
Drew Wright
USA: +1-201-488-3262
Email: investor@ness.com
Source: Ness Technologies Inc
Media Contact: David Kanaan, Intl: +972-54-425-5307, Email: media.int@ness.com; Investor Relations Contact: Drew Wright, USA: +1-201-488-3262, Email: investor@ness.com
TEL AVIV, Israel, May 10, 2010-- Ness Technologies, Inc. (NASDAQ: NSTC and TASE: NSTC), a global
provider of IT services and solutions, today announced that it has been
awarded a contract from Bank Discount to deploy an Interactive Voice Response
(IVR) and speech recognition system at Israel's Bank Discount. The project
will last 18 months.
The communications division of Ness Technologies' Technologies
and Systems Group (Ness TSG) will provide the bank with an advanced,
interactive voice response solution based on the Genesys Voice Platform
(GVP), a software-based voice portal developed by Genesys Telecommunications
Laboratories, an Alcatel-Lucent company. GVP enables businesses to provide
cost-effective customer interactions. In addition, the solution will include
the deployment of advanced speech recognition applications which will enable,
at the first stage, to receive information about stock rates and branches
opening hours. The speech recognition will be performed using a speech
recognition engine developed by Nuance.
Ness Technologies has years of experience in establishing contact
centers and integrated solutions based on Computer Telephony Integration
(CTI), IVR and speech recognition. Ness has exclusive experience in deploying
Genesys' GVP platform in Israel. The new project is the fourth such system
implemented in Israel in the recent years. In addition, Ness Technologies
developed related solutions that provide clients with added value in
management, operation and conducting necessary daily changes, including
Hebrew support.
"The advanced system that was proposed by Ness enables the right
integration of the various technologies that exist in the bank and
complements the bank's Genesys CTI system," said Shay Vardi, Bank Discount's
CIO. "The system will allow us to deploy new services rapidly in a short
time, and improve our service level."
"The selection of Ness Technologies by Bank Discount is an
expression of confidence in the solution and experience offered by Ness, as
well as satisfaction from the professional, efficient and reliable service
provided by us to Bank Discount during the years," said Michael Zinderman,
President of Ness TSG.
About Ness Technologies
Ness Technologies (NASDAQ: NSTC and TASE:NSTC) is a global
provider of IT and business services and solutions with specialized expertise
in software product engineering; and system integration, application
development, consulting and software distribution. Ness delivers its
portfolio of solutions and services using a global delivery model combining
offshore, near-shore and local teams. With about 7,800 employees, Ness has
operations in North America, Europe, Israel and India, has customers in over
20 countries, and partners with numerous software and hardware vendors
worldwide. For more information about Ness, visit http://www.ness.com.
Forward Looking Statement
This press release contains forward-looking statements within the meaning
of the Private Securities Litigation Reform Act of 1995. Forward-looking
statements often are preceded by words such as "believes," "expects," "may,"
"anticipates," "plans," "intends," "assumes," "will" or similar expressions.
Forward-looking statements reflect management's current expectations, as of
the date of this press release, and involve certain risks and uncertainties.
Ness' actual results could differ materially from those anticipated in these
forward looking statements as a result of various factors. Some of the
factors that could cause future results to materially differ from the recent
results or those projected in forward-looking statements include the "Risk
Factors" described in Ness' Annual Report of Form 10-K filed with the
Securities and Exchange Commission on March 15, 2010. Ness is under no
obligation, and expressly disclaims any obligation, to update or alter its
forward-looking statements, whether as a result of such changes, new
information, subsequent events or otherwise.
Media Contact:
David Kanaan
Intl: +972-54-425-5307
Email: media.int@ness.com
Investor Relations Contact:
Drew Wright
USA: +1-201-488-3262
Email: investor@ness.com
Source: Ness Technologies Inc
Media Contact: David Kanaan, Intl: +972-54-425-5307, Email: media.int@ness.com; Investor Relations Contact: Drew Wright, USA: +1-201-488-3262, Email: investor@ness.com