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Three UK Deploys Polystar's Solutions to Provide Flexible Monitoring and Reporting for UK's First VoLTE Service Launch
STOCKHOLM, January 26, 2016 /PRNewswire/ --
Polystar [http://www.polystar.com ], a leading supplier of Network and Customer
Analytics, Network Monitoring and Test solutions to the telecoms industry, today
announced
that leading mobile network operator, Three UK [http://www.three.co.uk ] has selected
Polystar's Network and Customer Insight solutions to deliver monitoring and reporting
capabilities for its new Voice over LTE (VoLTE) services.
(Logo:
http://photos.prnewswire.com/prnh/20130226/595502 )
The solutions provide monitoring and assurance capabilities for the complete VoLTE
service, spanning IMS controlled voice and text, as well as SRVCC for handover to the
existing 3G network. In addition, Three's IP Multi-media Subsystem (IMS) platform, that
delivers the Voice over LTE service, can also be used to support complementary
services,
voice over WiFi (VoWiFi). In time, these services must also be provided to users of
other
mobile networks, such as 2G and 3G. To support this objective, it was essential for
Three
UK that the solutions could be extended by software upgrades, so that their scope could
be
enhanced.
The Polystar solutions also give Three UK analytics tools that enable both network
and
customer perspectives to be considered. This means that troubleshooting can be more
effectively handled by different teams within Three UK's organisation. For example,
Customer Insight [http://www.polystar.com/solutions/customer-insight ] data is provided
to
front-line customer care teams, while Network Insight
[http://www.polystar.com/solutions/network-insight ] data can be delivered to those who
need to access rich network information.
In addition, an open API ensured that the Polystar solutions could be fully
integrated
with Three's existing CRM system. This means that teams can continue to use the
existing
and familiar CRM platform and at the same time benefit from the enriched data provided
by
the Network and Customer Insight solutions.
VoLTE is a crucial service for Three UK, but it's also complicated. This level of
complexity means that Three UK must be able to analyse and assure call quality over any
connected domain - today this means LTE and WiFi - but in the future, this could also
include 3G and even 2G networks. Polystar delivered a solution that will solve this
challenge for the critical service launch, and which will evolve to meet new network
capabilities in the future.
"Polystar's adaptability was hugely important for Three UK, as it gave them
confidence
in our commitment to meeting their existing and future requirements," commented Anna
Konberg, Regional Sales Director at Polystar. "Real-time network monitoring and
performance management is essential for delivering the best customer experience. With
the
Polystar Network and Customer Insight solutions in place, Three UK will gain early
visibility of potential issues, enabling proactive problem resolution and more
effective
customer service, helping to avoid potential churn."
Polystar's Network and Customer Insight solutions help CSPs turn network data into
actionable intelligence and enable them to quickly obtain a visual understanding of
network and service performance, across different domains and technologies. Polystar's
solutions help CSPs make better business decisions. By delivering facts to the right
people, better and more informed decisions can be made, helping CSPs save time and
money
and ensuring the success of complex service launches, such as VoLTE.
About PolystarÂ
Polystar enables Communications Service Providers to achieve excellence in CEM, Big
Data Analytics, Service Assurance, Network Monitoring and High Performance Testing. We
help CSPs to simplify their CEM strategies and drive operational efficiency through
real-time network analytics. Polystar's real-time Network and Customer Insights uncover
a
goldmine of data, which yields indispensible analytics to CSPs. Polystar is recognised
as
one of the fastest-growing companies in Sweden. Since Polystar's foundation in
Stockholm
in 1983, we have experienced continuous and sustainable growth, and evolved to a global
presence, serving our customers in over 50 countries.
For more information, please visit http://www.polystar.com [http://www.polystar.com ]
About ThreeÂ
Three is a communications company. We are focused on making mobile better for
everyone.
We want to give customers a quality mobile experience and address the industry
issues
that frustrate them.
We continue to look at ways of improving the experience we offer our customers.
Three carries 42% of the UK's mobile data. Our network covers 98% of the UK
population.
Three UK is a member of CK Hutchison Holdings which also has investments in mobile
operations in Australia, Austria, Denmark, Hong Kong, Indonesia, Ireland, Italy, Macau,
Sri Lanka, Sweden and Vietnam.
Three employs over 4,400 people across its offices in Maidenhead, Glasgow and
Reading
and its 347 retail stores.
Photo:
http://photos.prnewswire.com/prnh/20130226/595502
Photo:http://photos.prnewswire.com/prnh/20130226/595502
http://photoarchive.ap.org/
Photo:http://photos.prnewswire.com/prnh/20130226/595502
http://photoarchive.ap.org/
Polystar
Three UK Deploys Polystar's Solutions to Provide Flexible Monitoring and Reporting for UK's First VoLTE Service Launch
STOCKHOLM, January 26, 2016 /PRNewswire/ --
Polystar [http://www.polystar.com ], a leading supplier of Network and Customer
Analytics, Network Monitoring and Test solutions to the telecoms industry, today
announced
that leading mobile network operator, Three UK [http://www.three.co.uk ] has selected
Polystar's Network and Customer Insight solutions to deliver monitoring and reporting
capabilities for its new Voice over LTE (VoLTE) services.
(Logo:
http://photos.prnewswire.com/prnh/20130226/595502 )
The solutions provide monitoring and assurance capabilities for the complete VoLTE
service, spanning IMS controlled voice and text, as well as SRVCC for handover to the
existing 3G network. In addition, Three's IP Multi-media Subsystem (IMS) platform, that
delivers the Voice over LTE service, can also be used to support complementary
services,
voice over WiFi (VoWiFi). In time, these services must also be provided to users of
other
mobile networks, such as 2G and 3G. To support this objective, it was essential for
Three
UK that the solutions could be extended by software upgrades, so that their scope could
be
enhanced.
The Polystar solutions also give Three UK analytics tools that enable both network
and
customer perspectives to be considered. This means that troubleshooting can be more
effectively handled by different teams within Three UK's organisation. For example,
Customer Insight [http://www.polystar.com/solutions/customer-insight ] data is provided
to
front-line customer care teams, while Network Insight
[http://www.polystar.com/solutions/network-insight ] data can be delivered to those who
need to access rich network information.
In addition, an open API ensured that the Polystar solutions could be fully
integrated
with Three's existing CRM system. This means that teams can continue to use the
existing
and familiar CRM platform and at the same time benefit from the enriched data provided
by
the Network and Customer Insight solutions.
VoLTE is a crucial service for Three UK, but it's also complicated. This level of
complexity means that Three UK must be able to analyse and assure call quality over any
connected domain - today this means LTE and WiFi - but in the future, this could also
include 3G and even 2G networks. Polystar delivered a solution that will solve this
challenge for the critical service launch, and which will evolve to meet new network
capabilities in the future.
"Polystar's adaptability was hugely important for Three UK, as it gave them
confidence
in our commitment to meeting their existing and future requirements," commented Anna
Konberg, Regional Sales Director at Polystar. "Real-time network monitoring and
performance management is essential for delivering the best customer experience. With
the
Polystar Network and Customer Insight solutions in place, Three UK will gain early
visibility of potential issues, enabling proactive problem resolution and more
effective
customer service, helping to avoid potential churn."
Polystar's Network and Customer Insight solutions help CSPs turn network data into
actionable intelligence and enable them to quickly obtain a visual understanding of
network and service performance, across different domains and technologies. Polystar's
solutions help CSPs make better business decisions. By delivering facts to the right
people, better and more informed decisions can be made, helping CSPs save time and
money
and ensuring the success of complex service launches, such as VoLTE.
About PolystarÂ
Polystar enables Communications Service Providers to achieve excellence in CEM, Big
Data Analytics, Service Assurance, Network Monitoring and High Performance Testing. We
help CSPs to simplify their CEM strategies and drive operational efficiency through
real-time network analytics. Polystar's real-time Network and Customer Insights uncover
a
goldmine of data, which yields indispensible analytics to CSPs. Polystar is recognised
as
one of the fastest-growing companies in Sweden. Since Polystar's foundation in
Stockholm
in 1983, we have experienced continuous and sustainable growth, and evolved to a global
presence, serving our customers in over 50 countries.
For more information, please visit http://www.polystar.com [http://www.polystar.com ]
About ThreeÂ
Three is a communications company. We are focused on making mobile better for
everyone.
We want to give customers a quality mobile experience and address the industry
issues
that frustrate them.
We continue to look at ways of improving the experience we offer our customers.
Three carries 42% of the UK's mobile data. Our network covers 98% of the UK
population.
Three UK is a member of CK Hutchison Holdings which also has investments in mobile
operations in Australia, Austria, Denmark, Hong Kong, Indonesia, Ireland, Italy, Macau,
Sri Lanka, Sweden and Vietnam.
Three employs over 4,400 people across its offices in Maidenhead, Glasgow and
Reading
and its 347 retail stores.
Photo:
http://photos.prnewswire.com/prnh/20130226/595502
Photo:http://photos.prnewswire.com/prnh/20130226/595502
http://photoarchive.ap.org/
Photo:http://photos.prnewswire.com/prnh/20130226/595502
http://photoarchive.ap.org/
Polystar